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Specsavers

Operations Manager

Delta, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Location: Specsavers’ British Columbia Distribution Centre, Delta, BC

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Operations Manager is primarily responsible for the day-to-day management of Manufacturing and Distribution operations across the British Columbia Distribution Centre. They will provide visible, hands-on leadership to ensure a safe working environment, operational excellence and the consistent delivery of service, quality and productivity targets. The role focuses on operational execution, labour planning, coaching, continuous improvement and proactive management of operational risks.

Key Responsibilities

Warehouse Operations

Champion a culture of Health & Safety excellence, ensuring a safe working environment at all times.
Lead the day-to-day management of warehouse and manufacturing operations, providing visible operational support across all shifts.
Conduct regular operational floor walks to monitor workflow, identify operational risks and ensure corrective actions are completed.
Ensure service expectations are achieved through effective planning and execution.
Monitor, validate and communicate KPIs, identifying trends and implementing corrective actions.
Complete and documenting Root Cause Analysis for significant operational issues.
Collaborate with Demand Planning to manage workload fluctuations.
Maintain inventory accuracy and warehouse performance.
Plan effective workflow across all areas to manage labour and resources to achieve productivity, service and budget expectations.
Coach frontline leaders through regular one-to-one meetings.
Ensure SOPs and operational processes are consistently followed and improved.

Manufacturing Operations

Deliver manufacturing performance in line with quality, service and cost objectives.
Support production planning and capacity management.
Drive continuous improvement initiatives.
Support implementation of new equipment and systems.
Manage departmental costs and labour utilisation.
Leadership, Management & Development
Provide visible hands-on leadership and coaching.
Lead daily operational reviews and ensure actions are completed.
Hold leaders accountable while supporting development.
Promote accountability, teamwork and operational excellence.
Apply performance management consistently.
Develop team capability through coaching and feedback.

Relationship Management

Build collaborative relationships with stakeholders.
Communicate operational performance, risks and recovery plans until resolved.

Operational Planning & Continuous Improvement

Support service and cost improvement initiatives.
Drive Lean improvements and process optimisation.
Monitor performance through KPI reviews and reporting.
Proactively manage operational risks.
Support implementation of new systems.
Ensure CSR, Health & Safety and Quality compliance.

What We’re Looking For

Strong understanding of provincial Health & Safety legislation.
Experience managing fast paced warehouse and Distribution/or manufacturing operations.
Experience leading multi-shift teams.
Labour planning and KPI management experience.
Strong analytical and Root Cause Analysis skills.
Experience coaching frontline leaders.
Experience managing teams of 20+ team members.
Excellent communication and stakeholder management skills.
Lean Management and 5S knowledge preferred.
Experience managing labour budgets and operational costs.
Experience with reporting on KPIs and warehouse performance metrics.
Intermediate Microsoft Excel skills are essential, including PivotTables, formulas (VLOOKUP/XLOOKUP), data analysis and reporting.
Strong organisational skills.
Knowledge of WMS, inventory management and stock accuracy.

Compensation: $100,000 - $125,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.

Speccies’ Benefits

4 weeks of vacation and 1 paid volunteer day per year
1 extra paid day off plus an eyecare voucher to celebrate your birthday.
Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
Quarterly bonuses, based on your performance.
Annual Profit Share program to recognize your part in Specsavers’ success.
Team and company social events, including holiday and annual celebrations.

Behaviours We Value

Collaborative: We work together as one Specsavers to deliver on our purpose
Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
Compassionate: We care, support, and help each other
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

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More about this job

Responsibilities

Lead day-to-day warehouse and manufacturing operations across the distribution centre, ensuring safety, service, quality, productivity, and cost targets are met. Manage labour and workflow, coach frontline leaders, monitor KPIs and operational risks, and drive continuous improvement and process optimisation.

Requirements

Candidates should have experience managing fast-paced warehouse, distribution, or manufacturing operations, leading multi-shift teams of 20 or more, and managing labour plans, budgets, and KPIs. Strong analytical, coaching, communication, and stakeholder-management skills are required, along with intermediate Excel skills and knowledge of WMS, inventory accuracy, and provincial health and safety legislation; Lean and 5S knowledge is preferred.

Skills

Distribution Operations
Manufacturing Operations
Multi-Shift Team Leadership
Labour Planning
KPI Management
Root Cause Analysis
Frontline Leader Coaching
Health And Safety Compliance
Lean Management
5S
Labour Budget Management
Microsoft Excel
Warehouse Management Systems
Inventory Management
Stakeholder Management

Benefits

Four Weeks Of Vacation
Paid Volunteer Day
Birthday Paid Day Off
Eyecare Voucher
Health And Dental Benefits
RRSP Matching
Healthcare Spending Account
Mental Health And Wellbeing Support
Employee Assistance Program
Quarterly Bonuses
Annual Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Distribution Centre
Manufacturing Operations
Labour Planning
KPI Reporting
Root Cause Analysis
Health And Safety
Provincial Health And Safety Legislation
Inventory Accuracy
Warehouse Performance Metrics
Standard Operating Procedures
Production Planning
Capacity Management
Continuous Improvement
Lean Management
5S
Microsoft Excel
PivotTables
VLOOKUP
XLOOKUP
Data Analysis
Warehouse Management Systems
Labour Budgets
Operational Risk Management
Quality Compliance
Demand Planning

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