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Added 6 mins ago
T
PIA Client Service Associate
TD
Kamloops, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 mins ago
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Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 mins ago
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Distribution Services Operations Supervisor - 6 Month Contract
The TJX Companies, Inc.
Delta, BC · CAN TJX Canada Distribution Centre Churchill Street
- $76,620 to $107,268 CAD / year
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 21 mins ago
EI
Portfolio Manager
Ecolab Inc.
Calgary, AB
- Full-time
…customer programs, NPIs, and strategic initiatives within a business vertical. This role drives portfolio priorities, governance, risk and revenue visibility, pricing strategy, customer…
Added 35 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
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Added 35 mins ago
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Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
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Added 36 mins ago
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Quality Assurance Associate
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- Full-time
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Added 51 mins ago
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Calgary, AB
- Full-time
…continuously grow your knowledge by committing to ongoing self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales…
Added 51 mins ago
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Marketing Manager
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Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
Brand Development: Maintain the casino's brand identity, ensuring consistency across all marketing materials and communications. Ensure all staff are trained on the casino brand.
Added 51 mins ago
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sephora.com
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- $17 to $20 CAD / hour
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Added 1 hour ago
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Added 1 hour ago
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Sales Associate - Moncton Chrysler Dodge Jeep Ram
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- Full-time
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Showroom Decorator (full-time hourly)
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- Full-time
…are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation,…
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Picker / Placer FT Hourly
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Red Deer, AB
- $15 CAD / hour
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Brantford, ON
- Part-time
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Client Experience Associate
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- Full-time
Strong skills in working with various business applications/technology
Added 1 hour ago
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Associate Product Manager, President's Choice & no name
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Associate Director
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Associate Director - Halifax
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Added 2 hours ago
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Associate Director - Halifax
S M Software Solutions Inc
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- Full-time
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Added 2 hours ago
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Temporary Fashion Associate - Reitmans Pitt Meadows
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Specsavers

Full-Time Retail Associate (Optical): West Broadway, BC

Vancouver, BC, V5Z 1G8, Canada

Compensation: $19-20/hour, actual compensation will be determined based on experience · Full-time

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Job details

Pay: Compensation: $19-20/hour, actual compensation will be determined based on experience
Job type: Full-time
Apply by: Mar 1, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

Location: 716 West Broadway, Vancouver, V5Z 1G8

Hours: (25-40) hours per week (includes evenings and weekends) - Spanish language skills are an asset.

Welcome to Specsavers - where we're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

As the face of Specsavers, our Retail Associates (Eyecare Consultants) play a vital role in delivering exceptional eye care and affordable eyewear for everyone. You will create memorable experiences for our customers, guiding them through our stylish frame collections and supporting those trying contact lenses for the first time. No Optical experience? No problem – we will provide full training and support to help you succeed.

Key Responsibilities

Welcome customers warmly, creating a friendly and approachable environment in the store.
Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
Guide customers in selecting frames that suit their lenses and personal style.
Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
Measure and adjust frames for a comfortable and precise fit.
Process orders for prescription glasses and contact lenses accurately and efficiently.
Schedule follow-up appointments to maintain excellent customer care.
Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

What We’re Looking For

Availability to work evenings and weekends is required for this role
A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
Reliability and flexibility to work retail hours
Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
Previous experience in retail or customer service is an asset - but not essential
Enthusiasm for learning about frames, lenses, and pre-testing procedures
Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications

Compensation: $19-20/hour, actual compensation will be determined based on experience

Vacation: 3 weeks of paid vacation (prorated for hours worked)
Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
Friends & Family Discounts: 4 vouchers per year, each offering 25% off
Health & Dental Coverage: Comprehensive coverage starting on your first day (full-time only)
Health Care Spending Account (full-time only)
Employee Assistance Program: Confidential support for mental health, financial, and personal well-being
Career Growth: Ongoing investment in your professional development and advancement

Behaviours We Value

Collaborative: We work together as one Specsavers to deliver our purpose
Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision-making
Compassionate: We care, support, and help each other
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

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More about this job

Responsibilities

The Retail Associate is responsible for providing exceptional customer service, guiding clients through frame selection, and performing clinical pre-screening tests. They also manage order processing and maintain a welcoming, professional store environment.

Requirements

Candidates must be available to work evenings and weekends and possess strong interpersonal skills to build customer relationships. While previous retail experience is an asset, it is not required as full training is provided.

Skills

Customer service
Retail sales
Frame styling
Product recommendation
Pre-screening tests
Retinal imaging
Visual field testing
Order processing
Appointment scheduling
Communication
Organization
Interpersonal skills

Benefits

Paid vacation
Birthday leave
Volunteer leave
Vision care
Friends and family discounts
Health and dental coverage
Health care spending account
Employee assistance program
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Optical
Eyecare
Eyewear
Customer Experience
Sales
Retinal Imaging
Prescription Glasses
Contact Lenses
Customer Service
Retail Associate
Eyecare Consultant
Clinical Equipment
Frame Fitting

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