Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week
Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.
Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.
In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.
If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.
What You’ll Do
Reporting to the Supply Chain Operations Manager, the Inventory & Data Administrator will provide first-class support for the Supply Chain team at our Support Office and Distribution Centre, located in the Vancouver area. The Inventory & Data administrator plays a key role in making sure that the Canadian Supply Chain team has visibility over their function and can move product through the Distribution Centre seamlessly. By delivering reporting, data administration, and inventory management support for the Canadian Supply Chain team at Specsavers Canada, you will be ensuring that we are able to provide the efficient and excellent service that our customers have come to expect.
Key Responsibilities
Data Analysis and Reporting
- Produce and maintain Supply Chain KPI and Inventory reports and distribute them to key stakeholders in the business.
- Develop and maintain Power BI dashboards and self-service reporting solutions for Supply Chain stakeholders.
- Identify opportunities to automate reporting and improve data management processes through Power Query, Excel, Power BI, and other tools.
- Produce and maintain ad-hoc supply chain reporting for use across the function.
- Maintenance of local Supply Chain data files.
- Assist with supply chain data analysis.
- Provide support to the Demand Planning Team through reporting processes.
- Providing other Supply Chain reporting as required.
- Validate and reconcile source files used for reporting, ensuring data accuracy, completeness, and consistency across systems.
- Investigate and resolve data quality issues in collaboration with business users, IT teams, and distribution centre personnel.
Operations Support
- Monitoring of daily order file loads and collaborating with fulfilment centre and the IT support team on resolution of load failures.
- Work alongside the fulfilment centre and the CS team to proactively monitor outstanding orders, arrangement of trials to customers if necessary and customer’s communications.
- Manage monthly products returns to vendors and fulfilment centre.
- Assist fulfilment centres and CS team with day-to-day order queries, cancellation, and address amendments.
- Review operational processes with a view to improving efficiencies.
Inventory Management Support Back-up
- Back up for the Supply Chain Administrator with Infor M3 maintenance responsibilities:
- Ensure accurate record keeping of shipping information, payments, and other relevant records.
- Prepare usage reports on a daily/weekly/monthly basis.
- Infor M3 (WMS system) SME responsible for maintenance of data within the WMS system.
- Working with the Product Team and Product Data Team to ensure integrity of local master data within WMS system.
- Assist with adding/removing SKUs from the WMS system and maintaining accurate data on Power Apps ordering platform.
- Work with fulfilment centre and IT to ensure product’s availability in the WMS system for fulfilment.
- Perform system testing as required.
What We’re Looking For
- 3+ years experience in an administrative, reporting or analytics role.
- Customer-focused and highly organized; genuinely enjoys answering questions and solving problems through an effective and creative approach.
- IT literate, with advanced knowledge of Microsoft Excel, Power-BI and Power Query, reporting and data handling skills.
- Demonstrated capacity to determine priorities, meet strict deadlines and effectively balance competing demands and the ability to work under pressure both independently and as a member of a team.
- Excellent written, verbal and interpersonal communication skills with the ability to prepare and present reports and documentation of high quality and the capacity to deal with a wide range of clients and staff.
- Demonstrated capacity to exercise sound judgment, initiative, diplomacy, tact and discretion and proven ability to handle information, and materials in a confidential and appropriate manner.
- Demonstrated team player with an ability to develop to team leader skills and mentor teams.
Nice to Have
- Experience within an Optical environment.
- Experience within a Supply Chain environment.
- Experience with running SQL queries.
- Experience with warehouse management systems
- Microsoft Access
Compensation: $60,000 - $75,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience
Speccies’ Benefits
- 4 weeks of vacation and 1 paid volunteer day per year
- 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
- Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
- Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
- Quarterly bonuses, based on your performance.
- Annual Profit Share program to recognize your part in Specsavers’ success.
- Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea.
- On‑site wellness offerings in-office, including RMT and yoga sessions.
- Team and company social events, including holiday and annual celebrations.
Behaviours We Value
- Collaborative: We work together as one Specsavers to deliver on our purpose
- Curious: We question, explore
, and seek out diverse perspectives to develop our knowledge and understanding
- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold
, and fast in our decision making
- Compassionate: We care, support
, and help each other
- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term
We hope that in applying with us, you value these things as well!
Our Hybrid Work Model
Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.
Accessibility and Accommodations
We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.
