IT & data jobs in Canada

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Added 26 days ago
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Configuration & Data Management Specialist II
Seaspan
North Vancouver, BC
- Full-time
The Configuration & Data Management Specialist II supports the implementation and execution of configuration management and engineering data management processes for new vessel construction…
Added 26 days ago
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Cloud Data Engineer
Apptad
Montreal, QC
- Contract
We are seeking a Cloud Data Engineer to design, develop, and maintain scalable data solutions on AWS and Google Cloud Platform. The successful candidate will build reliable data ingestion…
Added 26 days ago
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Senior Systems Analyst, Production Support
Radio-Canada
Vancouver, BC
- Full-time
Added 26 days ago
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Business Systems Administrator (Salesforce & NetSuite)
eSentire
Canada
- Full-time
We protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries - and we're looking for forward-thinking talent to help us define what AI-first…
Added 26 days ago
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Lead Data Scientist
AgileGrid Solutions
Canada
- Full-time
The Data Scientist - Level 5 at McKesson is a strategic leadership position responsible for advancing the company's data science capabilities. This role involves designing, developing, and…
Added 26 days ago
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Senior Data Engineer
Arkhya Tech Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Role : Azure Data Engineer with Databricks Expertise
Added 26 days ago
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Senior Data Analyst - Fintech (m/f/d)
AutoTrader.ca
Toronto, ON
- Full-time
As (Senior) Data Analyst, you will establish and scale the analytical data foundations for our Fintech ecosystem across Dealertrack and CMS. You will work closely with product, engineering,…
Added 26 days ago
IT Support Analyst - Burnaby, BC
Specsavers
Burnaby, BC
Added 26 days ago
Computer Technician
eCycle Solutions Inc.
Brampton, ON
…certified industry leader with a national footprint that focuses on data security and environmental sustainability while maximizing the value of your assets. eCycle partners with our…
Added 26 days ago
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Application Support Analyst
Soho Square Solutions
Montreal, QC
- Contract
Core banking applications or data warehousing
Added 26 days ago
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Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA004)
Potenco
Canada
- Full-time
Procurement & Supply Chain Analyst / Supply Chain Data Analyst
Added 26 days ago
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Senior Cyber Security Analyst
QuadReal Property Group
Vancouver, BC
- Full-time
Added 26 days ago
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Senior Business Systems Analyst (Hybrid)
Cognizant
Toronto, ON
- Full-time
Based on this role’s business requirements, this is a hybrid position requiring 2 days per week in a client office in Toronto, Ontario
Added 26 days ago
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Data Scientist
Globant
ON · Ontario, Canada
- $130,000 to $140,000 CAD / year
- Full-time
At Globant, we are looking for a talented Data Scientist II to join our team and help design, develop, and implement advanced analytics and AI-driven solutions that address complex business…
Added 26 days ago
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Information Security Analyst Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 26 days ago
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Senior Data Engineer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk is looking for a skilled and innovative Senior Data Engineer to join our Compliance team, which builds data-driven systems to detect and address non-compliant usage of Autodesk…
Added 26 days ago
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Data Engineer (12 Month Contract)
REW
Vancouver, BC
- Contract
We’re seeking a highly-skilled Data Engineer with expertise in ETL, relational databases, and cloud infrastructure.
Added 26 days ago
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Enterprise Performance Management Lead System Administrator
Alimentation Couche-Tard
Laval, QC
- Full-time
…You will ensure system stability, security, performance, and data integrity to support accurate and timely planning, budgeting, forecasting, CAPEX reporting, management reporting, and…
Added 26 days ago
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Technical Support Engineer
Subex
ON · Ontario, Canada
- Contract
Added 26 days ago
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Data Scientist III
TD
Toronto, ON
- Full-time
Data Scientist III - Business Banking Analytics, Insights & Artificial Intelligence (AI2)
Added 26 days ago
Lead Data Engineer
Scotiabank
Toronto, ON
The Wealth Data engineering team within the Global Wealth Engineering (GWE) is the key team in meeting the operational data needs of the various stake holders within Wealth Management. The…
Added 26 days ago
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Data Scientist II
Metrolinx
Canada
- Full-time
The Enterprise AI & Data Centre of Excellence (CoE) within I&IT delivers trusted data, analytics, and AI solutions that help Metrolinx make better decisions and improve business outcomes.…
Added 26 days ago
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Cybersecurity Analyst- SOC
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 26 days ago
Senior Business System Analyst, Enterprise Platforms
Equitable
Waterloo, ON
Experience in the use of analytical/modeling tools for both processes and data
Added 26 days ago
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Consultant, Data Scientist
Project X
Toronto, ON
- Full-time
Project X Ltd. builds high-performing teams of talented, client-focused problem solvers who thrive on complex data challenges. Guided by our values of Care, Bravery, Excellence, and…

Specsavers

IT Support Analyst - Burnaby, BC

Burnaby, BC, V5G 4W3, Canada

Apply on careers.specsavers.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 15, 2026

Original job description

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support Office users, providing a high level of customer service remotely and in-person. As we are a fast-growing company in Canada, this role will also have exposure to ongoing projects across Retail, Clinical, Supply Chain, and our Support Offices.

Key Responsibilities

Provide support to our colleagues and partners via email, support tickets, and phone calls on a day-to-day basis
Provide desktop and end-user support at the Mississauga location and remotely across Canada
Install, configure, maintain, and troubleshoot hardware, operating systems, and software applications
Configure, deploy, and support laptops, mobile phones, and iPads for business use, ensuring compliance with corporate standards and security requirements
Configure, maintain, and support meeting room technology, including video conferencing (VC) systems and collaboration solutions
Troubleshoot network, connectivity, and infrastructure-related issues and escalate effectively where required
Utilize ServiceNow to log, update, and resolve support tickets in accordance with established service levels
Collaborate with internal teams and third-party vendors to troubleshoot and resolve incidents and service requests
Provide input into and create user documentation, knowledge base articles (KBs), and support procedures
Participate in an on-call weekend rotation to support critical business operations
Contribute to the continual improvement of IT services, processes, and end-user experience as the organization grows
Develop, maintain, and continuously improve knowledge base articles (KBs), standard operating procedures, and troubleshooting guides to enhance service efficiency and promote self-service capabilities

What We’re Looking For

A passion for providing excellent customer service
Strong communication skills, both written and verbal
Ability to absorb new ideas and concepts quickly.
Previous experience providing both remote and in person desktop support
Experience with the following is key:
Strong knowledge of Microsoft Windows 11 and Apple macOS environments,
Proficiency in supporting Microsoft 365 services, including SharePoint Online, OneDrive, Outlook, and associated collaboration tools.
Strong knowledge of Microsoft Entra ID (Azure Active Directory), including identity and access management, user administration, and security best practices.
Experience administering Microsoft 365 services through the Microsoft 365 Admin Center, including account management, licensing, service health monitoring, and configuration management.
Computer Hardware (Laptops, Desktops, Monitors & Peripherals)
Mobile Device Management (JAMF, ABM)
Advanced Networking Skills (TCP/IP, DNS, VPNs, firewalls)
Experience configuring, maintaining, and troubleshooting network printers, printer servers and print queues.
Strong experience supporting and administering business-critical applications in an enterprise environment.

Compensation: $55,000 - $65,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

3 weeks of vacation and 1 paid volunteer day per year
1 extra paid day off plus an eyecare voucher to celebrate your birthday.
Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
Quarterly bonuses, based on your performance.
Annual Profit Share program to recognize your part in Specsavers’ success.
Team and company social events, including holiday and annual celebrations.

Behaviours We Value

Collaborative: We work together as one Specsavers to deliver on our purpose
Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
Compassionate: We care, support, and help each other
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

Apply on careers.specsavers.com About employer

More about this job

Responsibilities

The IT Support Analyst serves as the primary point of contact for IT incidents and requests, providing both remote and in-person desktop support. They are responsible for configuring hardware, managing user accounts, and maintaining network and collaboration infrastructure.

Requirements

Candidates should have strong experience with Windows and macOS environments, Microsoft 365 administration, and mobile device management. Excellent communication skills and a passion for customer service are essential for this role.

Skills

Desktop support
Windows 11
MacOS
Microsoft 365
SharePoint Online
OneDrive
Microsoft Entra ID
Identity and access management
Computer hardware
Mobile device management
JAMF
TCP/IP
DNS
VPN
Firewalls
Customer service

Benefits

Vacation
Volunteer day
Eyecare voucher
Health benefits
Dental benefits
RRSP matching
Healthcare spending account
Mental health support
Employee assistance program
Quarterly bonuses
Profit share program

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Desktop Support
Windows 11
MacOS
Microsoft 365
SharePoint
OneDrive
Outlook
Microsoft Entra ID
Azure Active Directory
Hardware
Mobile Device Management
JAMF
ABM
TCP/IP
DNS
VPN
Firewalls
ServiceNow
Troubleshooting
Infrastructure
Video Conferencing
Retail
Clinical
Supply Chain

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IT & data jobs in Canada

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