IT & data jobs in Canada

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Added 17 days ago
II
Lead Data Scientist
iVedha Inc.
Oakville, ON
- Full-time
Vedha is looking for a data scientist that will help us discover the information hidden in vast amounts oiVedha is looking for a data scientist that will help us discover the information…
Added 17 days ago
SC
ISeries Systems Administrator
Staples Canada
Richmond Hill, ON
- $89,100 to $111,350 CAD / year
- Full-time
Added 17 days ago
O
Sr. Systems Analyst
OpenText
Waterloo, ON
- Full-time
…operating systems (Windows/Unix), virtualization, containers, and data management…
Added 17 days ago
BC
Technical Business Analyst
BrainRidge Consulting
Moncton, NB
- Full-time
Create current and future state process flows, data flows, and system context diagrams using BPMN, UML, or similar notation.
Added 17 days ago
AI
Senior Business System Analyst
Avanciers Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Added 17 days ago
O
Sr. Systems Analyst
OpenText
Mississauga, ON
- Full-time
…operating systems (Windows/Unix), virtualization, containers, and data management…
Added 17 days ago
NI
Data Scientist
Nityo Infotech
Toronto, ON
- Full-time
Requires 10+ years in analytics or data science; prior formal AI experience is not mandatory, but strong Python, SQL, statistics, experiment and cohort design, data quality, Git/GitHub and…
Added 17 days ago
5
Business Systems Analyst
5d223159-c6e6-4a58-8983-33b7d2ffb0d2
Saint John, NB
- Full-time
Added 17 days ago
C1
Senior Data Engineer, Microsoft Fabric - 6 month contract-(Hybrid)
Central 1
Vancouver, BC · Toronto, ON
- Full-time
Central 1 is seeking a highly experienced Senior Data Engineer and Microsoft Fabric Subject Matter Expert (SME) to lead the design, implementation, and optimization of enterprise-scale data…
Added 17 days ago
SI
ISeries Systems Administrator
Staples Inc.
Richmond Hill, ON
- Full-time
Added 17 days ago
S
Senior Data Scientist
Seequent
Calgary, AB · Canada Calgary AB Office
- Full-time
Reporting to the Vice President, Seequent Labs, this role contributes generative AI, agentic AI, machine learning, and data science expertise to a multidisciplinary research and prototyping…
Added 17 days ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
Added 17 days ago
C
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
This position can be based in Montreal or Toronto
Added 17 days ago
I-
Apple IT Technical Support or Helpdesk Technician
I8IS - Infiniti Software Solutions
Toronto, ON
- Full-time
Added 17 days ago
SI
Senior Data Architect
Siri InfoSolutions, Inc.
Toronto, ON
- $90 to $100 CAD / hour
- Contract
We are looking for an experienced Data Architect/Modeller with strong hands-on expertise in conceptual, logical, physical, and semantic data modelling.
Added 17 days ago
Staff Machine Learning Engineer
Twilio
ON
You will drive improvements to managing LLM workloads across the company, while ensuring easy and compliant access to data for AI/ML exploration and product development. This role requires…
Added 17 days ago
Scheduling Systems Administrator
March of Dimes Canada
Toronto, ON
Added 17 days ago
UO
Senior Technician, IT Support
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…University and Faculty/Service standards to ensure consistency of data security and integrity throughout the…
Added 17 days ago
C1
Senior Data Engineer, Microsoft Fabric - 6 month contract-(Hybrid)
Central 1
Vancouver, BC
- $85 to $100 CAD / hour
- Contract
Central 1 is seeking a highly experienced Senior Data Engineer and Microsoft Fabric Subject Matter Expert (SME) to lead the design, implementation, and optimization of enterprise-scale data…
Added 17 days ago
IG
Data Engineer
Insight Global
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Hands-on experience developing and migrating data pipelines.
Added 17 days ago
C1
Senior Data Engineer, Microsoft Fabric - 6 month contract-(Hybrid)
Central 1
Toronto, ON
- Contract
Central 1 is seeking a highly experienced Senior Data Engineer and Microsoft Fabric Subject Matter Expert (SME) to lead the design, implementation, and optimization of enterprise-scale data…
Added 17 days ago
R
Drilling Data Analyst
Rogii
Calgary, AB
- Full-time
We are seeking a proactive, detail-oriented Drilling Data Analyst to join our technical operations team in Calgary, AB. In this role, you will leverage your rig-site or field background to…
Added 17 days ago
Bilingual IT Support Technician
Fix Network
Milton, ON
Collect data and maintain a knowledge base of problems and solutions for use by other IT support technicians.
Added 17 days ago
C
Senior FP&A Systems Analyst, Pigment
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
…regions, entities, and business units - applying the master data standards defined by the broader finance systems governance process, including changes driven by reorganizations and newly…
Added 17 days ago
M
Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time

Specsavers

IT Support Analyst - Mississauga, ON

Burnaby, BC, V5G 4W3, Canada

Apply on careers.specsavers.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Location: This hybrid role requires 3 days on-site at our Mississauga, ON office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support Office users, providing a high level of customer service remotely and in-person. As we are a fast-growing company in Canada, this role will also have exposure to ongoing projects across Retail, Clinical, Supply Chain, and our Support Offices.

Key Responsibilities

Provide support to our colleagues and partners via email, support tickets, and phone calls on a day-to-day basis
Provide desktop and end-user support at the Mississauga location and remotely across Canada
Install, configure, maintain, and troubleshoot hardware, operating systems, and software applications
Configure, deploy, and support laptops, mobile phones, and iPads for business use, ensuring compliance with corporate standards and security requirements
Configure, maintain, and support meeting room technology, including video conferencing (VC) systems and collaboration solutions
Troubleshoot network, connectivity, and infrastructure-related issues and escalate effectively where required
Utilize ServiceNow to log, update, and resolve support tickets in accordance with established service levels
Collaborate with internal teams and third-party vendors to troubleshoot and resolve incidents and service requests
Provide input into and create user documentation, knowledge base articles (KBs), and support procedures
Participate in an on-call weekend rotation to support critical business operations
Contribute to the continual improvement of IT services, processes, and end-user experience as the organization grows
Develop, maintain, and continuously improve knowledge base articles (KBs), standard operating procedures, and troubleshooting guides to enhance service efficiency and promote self-service capabilities

What We’re Looking For

A passion for providing excellent customer service
Strong communication skills, both written and verbal
Ability to absorb new ideas and concepts quickly.
Previous experience providing both remote and in person desktop support
Experience with the following is key:
Strong knowledge of Microsoft Windows 11 and Apple macOS environments,
Proficiency in supporting Microsoft 365 services, including SharePoint Online, OneDrive, Outlook, and associated collaboration tools.
Strong knowledge of Microsoft Entra ID (Azure Active Directory), including identity and access management, user administration, and security best practices.
Experience administering Microsoft 365 services through the Microsoft 365 Admin Center, including account management, licensing, service health monitoring, and configuration management.
Computer Hardware (Laptops, Desktops, Monitors & Peripherals)
Mobile Device Management (JAMF, ABM)
Advanced Networking Skills (TCP/IP, DNS, VPNs, firewalls)
Experience configuring, maintaining, and troubleshooting network printers, printer servers and print queues.
Strong experience supporting and administering business-critical applications in an enterprise environment.

Desirable Skills

Administering users and phone lines through RingCentral
Configuring devices and profiles in JAMF
Retail-specific Hardware, Software and Support processes
Troubleshooting or configuring Cisco Meraki equipment
Clinical software troubleshooting and understanding of optometry equipment
Experience supporting Practice Management Systems (PMS)

Compensation: $55,000 - $65,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.

Speccies’ Benefits

3 weeks of vacation and 1 paid volunteer day per year
1 extra paid day off plus an eyecare voucher to celebrate your birthday.
Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
Quarterly bonuses, based on your performance.
Annual Profit Share program to recognize your part in Specsavers’ success.

Behaviours We Value

Collaborative: We work together as one Specsavers to deliver on our purpose
Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
Compassionate: We care, support, and help each other
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

Apply on careers.specsavers.com About employer

More about this job

Responsibilities

The IT Support Analyst serves as the primary point of contact for IT incidents and requests, providing both remote and in-person support for retail stores and the Mississauga office. The role involves configuring hardware, managing user accounts, troubleshooting network issues, and maintaining documentation to ensure efficient service delivery.

Requirements

Candidates must have previous experience in remote and in-person desktop support with strong knowledge of Windows, macOS, and Microsoft 365 environments. Proficiency in identity management, mobile device management, and networking fundamentals is essential for this role.

Skills

Desktop support
Windows 11
MacOS
Microsoft 365
SharePoint Online
OneDrive
Microsoft Entra ID
Identity and access management
Computer hardware
Mobile device management
JAMF
TCP/IP
DNS
VPN
Firewalls
Customer service

Benefits

Vacation
Paid volunteer day
Birthday leave
Eyecare voucher
Health benefits
Dental benefits
RRSP matching
Healthcare spending account
Mental health support
Employee assistance program
Quarterly bonuses
Profit share program

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Desktop Support
Windows 11
MacOS
Microsoft 365
SharePoint
OneDrive
Microsoft Entra ID
Azure Active Directory
JAMF
ABM
TCP/IP
DNS
VPN
Firewalls
RingCentral
Cisco Meraki
ServiceNow
Hardware
Networking
Identity Management
Printer Servers
Practice Management Systems
Retail Support
Clinical Support
Technical Documentation
Troubleshooting
Collaboration Tools
Video Conferencing
Infrastructure

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IT & data jobs in Canada

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