Jobs in Canada

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Sales Operations Manager (OTE: upto 130k)
BoomerangFX
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
Location: Mississauga, Ontario - on-site, five days per week
Added 10 mins ago
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Senior Director, Revenue Enablement
Seequent
Vancouver, BC · Canada Vancouver BC Office
- Full-time
…collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits;…
Added 10 mins ago
Service Manager (Machine & Automation Solutions)
Source Atlantic Ltd.
Winnipeg, MB · Calgary, AB
…With 600+ employees, 34 branches, and access to over 4,000 global…
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Investment Structuring Intern, GAM
BMO
Toronto, ON · FCP
- Full-time
Added 10 mins ago
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Electrical Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
May be requested by Engineering Manager to lead technical packages with a small or large team of Engineers, Designers, and Coordinators.
Added 10 mins ago
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Software Engineer III - Tech Lead (Golang)
TD
Toronto, ON
- Full-time
Must Havehat We're Looking For
Added 10 mins ago
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Associate Investment Advisor I
TD
Surrey, BC
- Full-time
Are you a dedicated account manager in tune to the needs of high value brokerage clients? Can you provide professional and flawless service delivery in support of your designated Investment…
Added 10 mins ago
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Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
TD
Oakville, ON · Milton, ON
- Part-time
Generally reports to a Manager Customer Experience or Branch Manager
Added 10 mins ago
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IT Operations Analyst I
TD
London, ON
- Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 25 mins ago
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Tooling Maintenance, Team Leader
Starlim North America
London, ON
- Full-time
Current hours of work: Monday - Friday, day shift
Added 25 mins ago
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Personal Banker
BMO
Toronto, ON
- Full-time
Added 25 mins ago
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Personal Banking Associate
BMO
Toronto, ON
- Full-time
Added 40 mins ago
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Human Resources Assistant - London, ON
Transdev Ontario Manitoba
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting directly to the Human Resources Operations Manager, the HR Assistants, as part of a team, are responsible for the accurate and timely entry of employee data including creating,…
Added 40 mins ago
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Manager Professional Education and Development
Alcon
Mississauga, ON
- $90,594 to $135,891 CAD / year
- Full-time
…innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never…
Added 40 mins ago
Manager Global Business Process Excellence
Syntax
Montreal, QC
…and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology…
Added 40 mins ago
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Human Resources Assistant - London, ON
Voyago
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting directly to the Human Resources Operations Manager, the HR Assistants, as part of a team, are responsible for the accurate and timely entry of employee data including creating,…
Added 1 hour ago
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Gestionnaire, Excellence mondiale des processus d’affaires/ Manager Global Business Process Excellence
Syntax
Montreal, QC
- Full-time
Added 1 hour ago
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Regional Health, Safety, Environment & Quality Manager
BMT
Ottawa, ON
- $90,000 to $110,000 CAD / year
- Full-time
BMT is a leading global consultancy in design, engineering, science, and risk management in the maritime sector, known for excellence and innovation.
Added 1 hour ago
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HSE Manager, Canada
Sanofi
Toronto, ON
- Full-time
Join a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people…
Added 1 hour ago
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Customer Service Representative
BMO
Toronto, ON
- Part-time
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Added 1 hour ago
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Branch Manager
BMO
Toronto, ON
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 1 hour ago
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Personal Banker
BMO
Toronto, ON
- Full-time
Added 1 hour ago
Nuclear Mechanical Engineer
Celeros Flow Technology
QC · Burlington, QC
The ability to work and build relationships with manager and colleagues across multiple sites.
Added 1 hour ago
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Solutions Manager
Zip
Remote, Canada
- Full-time
- Remote
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes…
Added 3 hours ago
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Quality Manager
Jobgether
Canada
- $116,917 to $153,454.35 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Quality Manager based in Brantford, Ontario, Canada.

Specsavers

IT Support Analyst - Mississauga, ON

Burnaby, BC, V5G 4W3, Canada

Apply on careers.specsavers.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Location: This hybrid role requires 3 days on-site at our Mississauga, ON office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support Office users, providing a high level of customer service remotely and in-person. As we are a fast-growing company in Canada, this role will also have exposure to ongoing projects across Retail, Clinical, Supply Chain, and our Support Offices.

Key Responsibilities

Provide support to our colleagues and partners via email, support tickets, and phone calls on a day-to-day basis
Provide desktop and end-user support at the Mississauga location and remotely across Canada
Install, configure, maintain, and troubleshoot hardware, operating systems, and software applications
Configure, deploy, and support laptops, mobile phones, and iPads for business use, ensuring compliance with corporate standards and security requirements
Configure, maintain, and support meeting room technology, including video conferencing (VC) systems and collaboration solutions
Troubleshoot network, connectivity, and infrastructure-related issues and escalate effectively where required
Utilize ServiceNow to log, update, and resolve support tickets in accordance with established service levels
Collaborate with internal teams and third-party vendors to troubleshoot and resolve incidents and service requests
Provide input into and create user documentation, knowledge base articles (KBs), and support procedures
Participate in an on-call weekend rotation to support critical business operations
Contribute to the continual improvement of IT services, processes, and end-user experience as the organization grows
Develop, maintain, and continuously improve knowledge base articles (KBs), standard operating procedures, and troubleshooting guides to enhance service efficiency and promote self-service capabilities

What We’re Looking For

A passion for providing excellent customer service
Strong communication skills, both written and verbal
Ability to absorb new ideas and concepts quickly.
Previous experience providing both remote and in person desktop support
Experience with the following is key:
Strong knowledge of Microsoft Windows 11 and Apple macOS environments,
Proficiency in supporting Microsoft 365 services, including SharePoint Online, OneDrive, Outlook, and associated collaboration tools.
Strong knowledge of Microsoft Entra ID (Azure Active Directory), including identity and access management, user administration, and security best practices.
Experience administering Microsoft 365 services through the Microsoft 365 Admin Center, including account management, licensing, service health monitoring, and configuration management.
Computer Hardware (Laptops, Desktops, Monitors & Peripherals)
Mobile Device Management (JAMF, ABM)
Advanced Networking Skills (TCP/IP, DNS, VPNs, firewalls)
Experience configuring, maintaining, and troubleshooting network printers, printer servers and print queues.
Strong experience supporting and administering business-critical applications in an enterprise environment.

Desirable Skills

Administering users and phone lines through RingCentral
Configuring devices and profiles in JAMF
Retail-specific Hardware, Software and Support processes
Troubleshooting or configuring Cisco Meraki equipment
Clinical software troubleshooting and understanding of optometry equipment
Experience supporting Practice Management Systems (PMS)

Compensation: $55,000 - $65,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.

Speccies’ Benefits

3 weeks of vacation and 1 paid volunteer day per year
1 extra paid day off plus an eyecare voucher to celebrate your birthday.
Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
Quarterly bonuses, based on your performance.
Annual Profit Share program to recognize your part in Specsavers’ success.

Behaviours We Value

Collaborative: We work together as one Specsavers to deliver on our purpose
Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
Compassionate: We care, support, and help each other
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

Apply on careers.specsavers.com About employer

More about this job

Responsibilities

The IT Support Analyst serves as the primary point of contact for IT incidents and requests, providing both remote and in-person support for retail stores and the Mississauga office. The role involves configuring hardware, managing user accounts, troubleshooting network issues, and maintaining documentation to ensure efficient service delivery.

Requirements

Candidates must have previous experience in remote and in-person desktop support with strong knowledge of Windows, macOS, and Microsoft 365 environments. Proficiency in identity management, mobile device management, and networking fundamentals is essential for this role.

Skills

Desktop support
Windows 11
MacOS
Microsoft 365
SharePoint Online
OneDrive
Microsoft Entra ID
Identity and access management
Computer hardware
Mobile device management
JAMF
TCP/IP
DNS
VPN
Firewalls
Customer service

Benefits

Vacation
Paid volunteer day
Birthday leave
Eyecare voucher
Health benefits
Dental benefits
RRSP matching
Healthcare spending account
Mental health support
Employee assistance program
Quarterly bonuses
Profit share program

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Desktop Support
Windows 11
MacOS
Microsoft 365
SharePoint
OneDrive
Microsoft Entra ID
Azure Active Directory
JAMF
ABM
TCP/IP
DNS
VPN
Firewalls
RingCentral
Cisco Meraki
ServiceNow
Hardware
Networking
Identity Management
Printer Servers
Practice Management Systems
Retail Support
Clinical Support
Technical Documentation
Troubleshooting
Collaboration Tools
Video Conferencing
Infrastructure

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Work requirements

Jobs in Canada