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Added 7 mins ago
MV
Senior Style Advisor / Supervisor (34 hours)
Mint Velvet
Zurich, ON
- Part-time
Achieve exceptional visual delivery which reflects the Mint Velvet visual guidelines; creating a sanctuary of style and service that enhances the customer journey and overall experience…
Added 7 mins ago
TU
Marketing and Communications Specialist, SHCS - Okanagan
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Reports to the Manager of Communications and Marketing, Student Housing and Community Services at UBCO. Works independently under the general guidance of the Manager and collaborates with…
Added 7 mins ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
…2026, has an exciting opportunity for a Business Development Manager within our Sales team. The Business Development Manager plays a key role in driving revenue growth within the Prince…
Added 7 mins ago
NI
Warehouse Operations Lead
NFI Industries
Bolton, ON
- Full-time
…directing work assignments in a manner consistent with company service and cost…
Added 7 mins ago
W
PT Pharmacy Assistant
Walmart
Richmond, BC
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 7 mins ago
B
Business Analyst, Security Education
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 7 mins ago
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Head, CBB Lending & Segment Operations
BMO
Toronto, ON · BMOPLACE
- Full-time
…improvements, and process simplification to enhance capacity, service quality, and business performance. Leads the national underwriting/adjudication, funding, middle office, file review,…
Added 7 mins ago
TM
Shop Technician
Toyota Motor Corporation
Kamloops, BC · Toyota Canada Inc - Head Office
- Full-time
Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Shop Technician to support our Product Quality and Service Support team. This role will support performing the…
Added 22 mins ago
R
Hyper Automation Lead
Raise
Calgary, AB
- Full-time
The Hyper Automation Lead is accountable for leading the end-to-end delivery and support of low-code automation solutions across the airline. This role works closely with business and…
Added 22 mins ago
U
Customer Success Manager, Global Delivery Partnerships
Uber
Toronto, ON
- Full-time
As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection…
Added 22 mins ago
TU
Communications Coordinator
The University of British Columbia
Kelowna, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Liaises with vendors and service providers to ensure quality and timely delivery.
Added 22 mins ago
A
Project Manager
Actalent
Burnaby, BC
- $43 to $53 CAD / hour
- Full-time
This role is primarily on-site, reporting directly to the Product Delivery Manager within a small Canadian operation of approximately 20-30 employees. The work environment is collaborative,…
Added 22 mins ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Manage delivery against budgets, timelines, and quality standards, and apply agile methods appropriately.
Added 22 mins ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
We are seeking an experienced project manager to coordinate and manage production infrastructure projects, industrial equipment acquisition, and installation within a manufacturing…
Added 22 mins ago
BM
Manager, IT On Site Support
Baker McKenzie
Toronto, ON
- $81,000 to $90,700 CAD / year
The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business…
Added 22 mins ago
T
IT Operations Analyst I
TD
London, ON
- Full-time
Identify, resolve, or escalate service delivery issues and/or complaints
Added 22 mins ago
T
IT Operations Analyst III
TD
Toronto, ON
- Full-time
Ensure a high level of service delivery in accordance with TD Framework and policies.
Added 22 mins ago
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Project Manager (D&S Canada) - Acquisition and Updates
CAE
Ottawa, ON · Montreal, QC
- Full-time
Projects may span concept development, capture and proposal activities, acquisition, integration, implementation, transition to service, and long-term sustainment phases.
Added 22 mins ago
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Project Manager
Kyndryl
Regina, SK
- Full-time
The Project Manager leads strategic, complex and multi-disciplinary projects and is responsible for ensuring the organization achieves its strategic objectives through the successful…
Added 22 mins ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Lead workflow reviews, feasibility studies, and process improvement initiatives to enhance service delivery and organizational effectiveness.
Added 22 mins ago
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Manager, Digital Workplace
KPMG
ON · Toronto, Ontario
- Full-time
We are looking for a Manager, Digital Workplace Solutions & Enablement, to join our team in Toronto. This role offers an opportunity to help shape how KPMG professionals use Microsoft 365…
Added 37 mins ago
AC
Principal, Corporate Safety Assurance and Compliance - Cargo
Air Canada
Toronto, ON
- Full-time
…required Cargo operations (including third party contracted ground service providers) safety initiatives with a specific focus on the review of existing and proposed Cargo Handling and…
Added 37 mins ago
Team Lead, Service Delivery - Windsor Ontario, Canada
TTEC
Canada
At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead working onsite in Windsor Ontario, Canada, you’ll be a part of creating and delivering amazing…
Added 37 mins ago
Team Lead, Service Delivery - Windsor Ontario, Canada
Percepta
Canada
At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead working onsite in Windsor Ontario, Canada, you’ll be a part of creating and delivering amazing…
Added 51 mins ago
HS
Regional Manager - Audiologist or Hearing Instrument Specialist
Hearing Solutions
Toronto, ON
- Full-time
…supportive environment. We are seeking an experienced Regional Manager to help lead our Toronto clinics, ensuring excellent service delivery and operational…

Specsavers

IT Support Analyst - Mississauga, ON

Burnaby, BC, V5G 4W3, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Location: This hybrid role requires 3 days on-site at our Mississauga, ON office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support Office users, providing a high level of customer service remotely and in-person. As we are a fast-growing company in Canada, this role will also have exposure to ongoing projects across Retail, Clinical, Supply Chain, and our Support Offices.

Key Responsibilities

Provide support to our colleagues and partners via email, support tickets, and phone calls on a day-to-day basis
Provide desktop and end-user support at the Mississauga location and remotely across Canada
Install, configure, maintain, and troubleshoot hardware, operating systems, and software applications
Configure, deploy, and support laptops, mobile phones, and iPads for business use, ensuring compliance with corporate standards and security requirements
Configure, maintain, and support meeting room technology, including video conferencing (VC) systems and collaboration solutions
Troubleshoot network, connectivity, and infrastructure-related issues and escalate effectively where required
Utilize ServiceNow to log, update, and resolve support tickets in accordance with established service levels
Collaborate with internal teams and third-party vendors to troubleshoot and resolve incidents and service requests
Provide input into and create user documentation, knowledge base articles (KBs), and support procedures
Participate in an on-call weekend rotation to support critical business operations
Contribute to the continual improvement of IT services, processes, and end-user experience as the organization grows
Develop, maintain, and continuously improve knowledge base articles (KBs), standard operating procedures, and troubleshooting guides to enhance service efficiency and promote self-service capabilities

What We’re Looking For

A passion for providing excellent customer service
Strong communication skills, both written and verbal
Ability to absorb new ideas and concepts quickly.
Previous experience providing both remote and in person desktop support
Experience with the following is key:
Strong knowledge of Microsoft Windows 11 and Apple macOS environments,
Proficiency in supporting Microsoft 365 services, including SharePoint Online, OneDrive, Outlook, and associated collaboration tools.
Strong knowledge of Microsoft Entra ID (Azure Active Directory), including identity and access management, user administration, and security best practices.
Experience administering Microsoft 365 services through the Microsoft 365 Admin Center, including account management, licensing, service health monitoring, and configuration management.
Computer Hardware (Laptops, Desktops, Monitors & Peripherals)
Mobile Device Management (JAMF, ABM)
Advanced Networking Skills (TCP/IP, DNS, VPNs, firewalls)
Experience configuring, maintaining, and troubleshooting network printers, printer servers and print queues.
Strong experience supporting and administering business-critical applications in an enterprise environment.

Desirable Skills

Administering users and phone lines through RingCentral
Configuring devices and profiles in JAMF
Retail-specific Hardware, Software and Support processes
Troubleshooting or configuring Cisco Meraki equipment
Clinical software troubleshooting and understanding of optometry equipment
Experience supporting Practice Management Systems (PMS)

Compensation: $55,000 - $65,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.

Speccies’ Benefits

3 weeks of vacation and 1 paid volunteer day per year
1 extra paid day off plus an eyecare voucher to celebrate your birthday.
Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
Quarterly bonuses, based on your performance.
Annual Profit Share program to recognize your part in Specsavers’ success.

Behaviours We Value

Collaborative: We work together as one Specsavers to deliver on our purpose
Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
Compassionate: We care, support, and help each other
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

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More about this job

Responsibilities

The IT Support Analyst serves as the primary point of contact for IT incidents and requests, providing both remote and in-person support for retail stores and the Mississauga office. The role involves configuring hardware, managing user accounts, troubleshooting network issues, and maintaining documentation to ensure efficient service delivery.

Requirements

Candidates must have previous experience in remote and in-person desktop support with strong knowledge of Windows, macOS, and Microsoft 365 environments. Proficiency in identity management, mobile device management, and networking fundamentals is essential for this role.

Skills

Desktop support
Windows 11
MacOS
Microsoft 365
SharePoint Online
OneDrive
Microsoft Entra ID
Identity and access management
Computer hardware
Mobile device management
JAMF
TCP/IP
DNS
VPN
Firewalls
Customer service

Benefits

Vacation
Paid volunteer day
Birthday leave
Eyecare voucher
Health benefits
Dental benefits
RRSP matching
Healthcare spending account
Mental health support
Employee assistance program
Quarterly bonuses
Profit share program

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Desktop Support
Windows 11
MacOS
Microsoft 365
SharePoint
OneDrive
Microsoft Entra ID
Azure Active Directory
JAMF
ABM
TCP/IP
DNS
VPN
Firewalls
RingCentral
Cisco Meraki
ServiceNow
Hardware
Networking
Identity Management
Printer Servers
Practice Management Systems
Retail Support
Clinical Support
Technical Documentation
Troubleshooting
Collaboration Tools
Video Conferencing
Infrastructure

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