Operations Manager - Delta, BC

Location: Specsavers’ British Columbia Distribution Centre, Delta, BC

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians. 

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Operations Manager is primarily responsible for the day-to-day management of Manufacturing and Distribution operations across the British Columbia Distribution Centre. They will provide visible, hands-on leadership to ensure a safe working environment, operational excellence and the consistent delivery of service, quality and productivity targets. The role focuses on operational execution, labour planning, coaching, continuous improvement and proactive management of operational risks.

Key Responsibilities

Warehouse Operations

• Champion a culture of Health & Safety excellence, ensuring a safe working environment at all times.
• Lead the day-to-day management of warehouse and manufacturing operations, providing visible operational support across all shifts.
• Conduct regular operational floor walks to monitor workflow, identify operational risks and ensure corrective actions are completed.
• Ensure service expectations are achieved through effective planning and execution.
• Monitor, validate and communicate KPIs, identifying trends and implementing corrective actions.
• Complete and documenting Root Cause Analysis for significant operational issues.
• Collaborate with Demand Planning to manage workload fluctuations.
• Maintain inventory accuracy and warehouse performance.
• Plan effective workflow across all areas to manage labour and resources to achieve productivity, service and budget expectations.
• Coach frontline leaders through regular one-to-one meetings.
• Ensure SOPs and operational processes are consistently followed and improved.

Manufacturing Operations

• Deliver manufacturing performance in line with quality, service and cost objectives.
• Support production planning and capacity management.
• Drive continuous improvement initiatives.
• Support implementation of new equipment and systems.
• Manage departmental costs and labour utilisation.

Leadership, Management & Development

• Provide visible hands-on leadership and coaching.
• Lead daily operational reviews and ensure actions are completed.
• Hold leaders accountable while supporting development.
• Promote accountability, teamwork and operational excellence.
• Apply performance management consistently.
• Develop team capability through coaching and feedback.

Relationship Management

• Build collaborative relationships with stakeholders.
• Communicate operational performance, risks and recovery plans until resolved.

Operational Planning & Continuous Improvement

• Support service and cost improvement initiatives.
• Drive Lean improvements and process optimisation.
• Monitor performance through KPI reviews and reporting.
• Proactively manage operational risks.
• Support implementation of new systems.
• Ensure CSR, Health & Safety and Quality compliance.

What We’re Looking For

• Strong understanding of provincial Health & Safety legislation.
• Experience managing fast paced warehouse and Distribution/or manufacturing operations.
• Experience leading multi-shift teams.
• Labour planning and KPI management experience.
• Strong analytical and Root Cause Analysis skills.
• Experience coaching frontline leaders.
• Experience managing teams of 20+ team members.
• Excellent communication and stakeholder management skills.
• Lean Management and 5S knowledge preferred.
• Experience managing labour budgets and operational costs.
• Experience with reporting on KPIs and warehouse performance metrics.
• Intermediate Microsoft Excel skills are essential, including PivotTables, formulas (VLOOKUP/XLOOKUP), data analysis and reporting.
• Strong organisational skills.
• Knowledge of WMS, inventory management and stock accuracy.

Compensation: $100,000 - $125,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.

Speccies’ Benefits

• 4 weeks of vacation and 1 paid volunteer day per year
• 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
• Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
• Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
• Quarterly bonuses, based on your performance.
• Annual Profit Share program to recognize your part in Specsavers’ success.
• Team and company social events, including holiday and annual celebrations. 

Behaviours We Value 

• Collaborative: We work together as one Specsavers to deliver on our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.