Dispatcher
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Experience: Minimum 2 to 2.5 years
- Posting language
- English
- Posted
Original job description
Role: Dispatcher
Location: Kitchener, Ontario/ Edmonton, AB
Employment: Direct hire
Experience: Minimum 2 to 2.5 years
Schedule: ~8:30 AM to 5:00 PM
This role coordinates daily truck movements, assigns loads to drivers, and monitors routes to ensure timely pickups and deliveries. The Dispatcher communicates regularly with drivers, customers, and internal teams to provide updates, resolve issues, and adjust schedules as needed. Responsibilities include maintaining accurate records in dispatch and tracking systems, responding to calls and messages, and handling unexpected changes such as traffic delays or equipment problems. The role also involves verifying compliance with company policies and transportation regulations, supporting drivers with clear instructions, and collaborating with operations leadership to optimize fleet utilization. Along with own contacts with customers and brokers to bring in more business.
Qualifications
- Strong organizational and time-management skills for scheduling, prioritizing tasks, and handling multiple trips concurrently.
- Clear and professional communication skills, including confident telephone and written communication with drivers, customers, and internal staff.
- Ability to use dispatch, routing, and tracking software, as well as general computer proficiency with email, spreadsheets, and data entry.
- Problem-solving and decision-making skills to manage route changes, service issues, and unexpected operational challenges under time pressure.
- Knowledge of transportation or logistics operations, including basic understanding of road safety and compliance requirements (experience in trucking dispatch is an asset).
- Attention to detail for maintaining accurate records, verifying trip information, and tracking driver status and load details.
- High school diploma or equivalent required; post-secondary education in logistics, supply chain, or a related field is considered an advantage
Responsibilities: Load booking, customer/broker communication, invoicing, general dispatch
- Note: Need candidate who can bring in direct contacts and business, as this is crucial for his operations in the trucking industry.
- The work schedule for the candidate would be approximately 8:30 AM to 5:00 PM.
More about this job
Responsibilities
Coordinate truck movements, book and assign loads, monitor routes, and communicate with drivers, customers, brokers, and internal teams to support timely pickups and deliveries. Maintain dispatch records, handle invoicing and operational changes, ensure compliance, and develop direct contacts and business.
Requirements
Requires 2 to 2.5 years of experience, strong organizational, communication, problem-solving, and time-management skills, and proficiency with dispatch, routing, tracking, and general computer tools. A high school diploma or equivalent is required; post-secondary education in logistics, supply chain, or a related field is an advantage, as is trucking dispatch experience.
Skills
- Dispatching
- Load Booking
- Route Scheduling
- Fleet Utilization
- Customer Communication
- Broker Communication
- Driver Communication
- Problem-Solving
- Time Management
- Recordkeeping
- Dispatch Software
- Routing Software
- Tracking Systems
- Invoicing
- Transportation Compliance
- Business Development
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
- Sales
- Administrative
Keywords
- Truck Dispatch
- Load Booking
- Customer Communication
- Broker Communication
- Invoicing
- Route Monitoring
- Trip Scheduling
- Fleet Utilization
- Dispatch Systems
- Routing Software
- Tracking Systems
- Transportation Regulations
- Road Safety
- Driver Status Tracking
- Load Details
- Data Entry
- Spreadsheets
- Logistics
- Supply Chain
- Trucking
- Business Development