Operations Officer

Position Title: Operations Officer III

Duration: 12 Months

Extension/ Conversion Possible: Yes, based on performance and business needs

Schedule: Mon- Fri, 8:30 AM- 5:00 PM, Onsite 5 days/week for the first 90 days; then 4 days onsite.

Work Location: 77 Bloor Street West Corporate, Toronto, Ontario

Pay: $25.48/hr

Summary of the Role:

• Typical Day-to-Day Responsibilities: Support banks's settlement operations, Excel processing and data input across various platforms.

Job Specific Accountabilities

• Responsible for settling in CDS and DTC all T007 and 5036 loans/borrows/repays and collateral tickets by end of day.
• Monitor and report all settlement discrepancies on timely basis to Lending Traders and Margin group and ensure issues are resolved promptly.
• Manage settlements efficiently in a multi-tasked environment and ensure all deadlines are met.
• Accountable for investigating, resolving, and escalating any issues to Management and Lending Traders.
• Additional responsibility includes Mark to Market, Contract Compare, Fees and Rebate, Reconciliations, and Recall functions.
• Provide additional operational support to Traders such as real time position checks, position movement and answer inquiries related lending activity.
• Provide a required audit function by accurately maintaining and filing documentation pertaining to daily settlements.
• Participate on weekly Late Collateral rotation shifts/requests and ensure coverage is arranged during time off.
• Participate on daily huddles, WPE and RTO Model.
• Ensure all FX and wire requests are authorized per assigned limit.

Standard Accountabilities

• Complete your work in an accurate, timely and efficient manner at all times. Ensure your daily work kept for audit purposes is accessible, organized and filed according bank's record retention policy.
• Ensure necessary procedures, due diligence, quality controls and quality verifications are followed to support the accuracy of all transactions at all times.
• Contribute to the timely and accurate completion of departments administration work in addition to your daily functions.
• Ensure issues are handled appropriately by performing quality investigations, escalating issues timely when necessary.
• Be knowledgeable of and comply with bank and industry codes of conduct and with laws and regulations.
• Understand and apply bank/department operating policies and procedures at all times.
• Understand and comply with the Wealth Canada AML Policy. This will include completing all required training materials/courses. Responsible to report a UTR for any unusual financial activity or behavior.
• Create a positive customer experience at every interaction and look for ways to contribute to positive ciCEI score. Actively participate in call coaching and utilize ticketing when required.
• Contribute to a positive working environment by actively participating in work committees and events.
• Actively participate in regular team meetings and coaching sessions.
• Contribute to respectful, cooperative, non-discriminatory and supportive workplace environment (physical work space as well as the location of any meeting or event that is organized by the bank).
• Actively participate in the performance management process. Meet professional/personal development objectives by utilizing P3 and thru PDP and coaching discussions with your Manager.
• Initiate and take ownership of personal development trough ongoing education by utilizing LMS (Learning Management System), external courses and cross –training as appropriate.
• Share in the responsibility for delivering a consistent Operational Excellence by following bank's Framework and through your own accountabilities & objectives.
• Be on time and ready to begin your work day at the start of your scheduled shift. You must be at your desk and logged into your work station and ready to perform your job functions at the start of your scheduled shift.
• Adhere to Pay for Additional Hours of Work Policy. Overtime worked that is requested and approved by managers will be paid.
• Demonstrate flexibility with working environment changes and requirements. Availability to work shifting schedule to ensure coverage is fundamental to your position.
• Ensure that your work environment and department area is professional and inviting in appearance. Adhere to Clean Desk Policy. Ensure client information is locked away, desks are locked nightly, areas around desks, fax machines and printers are tidy and free of documents containing client information.
• Abide by dress code policy. Your choice of work attire must be neat, clean and conform to the established dress standards of your business, having regard to personal hygiene and grooming.

Preferred/Ideal Candidate Background:

Reconciliation experience, capital markets, trading knowledge & Industry Experience, Banking or financial services, Trade Settlements- CDS/DTC (very important for this role).

MUST-HAVE Hard Skills:

• Strong Microsoft Excel- VLOOKUP’s, Pivot tables, macros
• Prior Reconciliation (finding financial discrepancies etc.) experience
• 5+ years of experience within the banking or financial industry
• Capital markets or trading knowledge
• Trade Settlements experience- CDS/DTC

Soft Skills:

• Strong communication skills (verbal and written)
• Team player
• Detail oriented

Nice-to-have Skills:

• CSC courses completed or CFA or CGA certifications, (accounting) coding knowledge