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Added 46 mins ago
Cloud Security Specialist
Thales
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Full-time
Minimum of 4 year bachelors degree in Information Systems or Computer Science or Telecommunications or any Technology field and minimum of 6 years experience in application or network…
Added 46 mins ago
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Added 2 hours ago
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Remote Support Specialist – MR/CT Medical Imaging - 3rd Shift
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SPECTRAFORCE

Information Technology Support Specialist

Montreal, QC, Canada

Job type: Contract
Apply by: Oct 23, 2026
Experience: Typically 2-4 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job Title: Technical Specialist (IT Production Support / Application & Infrastructure Operations)

Line of Business: Technology and operations

Location: Montreal, QC (completely on site)

Duration: 12 months contract with possible extension/conversion

Must be Bilingual, French and English.

Job Description:

Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

Works with development teams to build solutions that use enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance.
Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.
Conducts independent analysis and assessment to resolve strategic issues.
Monitors and tracks performance, and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads/Conducts incident recovery and detailed root case analysis.
Deploys manual code to production environment.
Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
Collaborates and engages with the appropriate areas across the bank.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Focus is primarily on business/group within client; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.

Qualifications:

Typically 2-4 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.
Must be Bilingual, French and English.

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More about this job

Responsibilities

Monitor and support mission-critical applications, infrastructure, security, and business services; restore service, triage incidents, coordinate incident management, and deploy changes to production. Analyze performance and operational issues, lead incident recovery and root cause analysis, support end users and deployment activities, and collaborate with development teams and third-party providers to improve reliability and operational capability.

Requirements

Typically requires 2–4 years of experience in an IT or business environment and/or a bachelor’s degree in computer science, engineering, information systems, mathematics, or business. Requires knowledge of IT operations and support practices, systems and dependencies, strong technical proficiency and analytical, communication, collaboration, and influence skills, and fluency in both French and English.

Skills

IT Production Support
Application Operations
Infrastructure Operations
Incident Management
Incident Recovery
Root Cause Analysis
Service Restoration
Production Deployments
Monitoring, Logging, And Alerting
Technical Troubleshooting
Performance Monitoring
Change Management
End-User Support
Analytical And Problem-Solving Skills
Collaboration
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Production Support
Application Operations
Infrastructure Operations
Mission-Critical Systems
IT Operations
Monitoring
Logging
Alerting
Incident Management
Incident Recovery
Root Cause Analysis
Service-Level Agreements
Service Restoration
Production Environment
Manual Code Deployment
Change Management
Deployment Plans
Infrastructure Build Guides
Application Support
Network Support
Storage Support
Security
Performance Monitoring
Automated Monitoring
Runbooks
Knowledge Base
Third-Party Providers
Data Center Operations
French
English

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