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Added 2 mins ago
Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
$110,000 to $140,000 CAD / year
Full-time
Saltworks Technologies has an immediate opening for a Senior IT Systems Specialist. You will own our technology infrastructure, from on-premises servers and cloud platforms to enterprise…
Added 2 mins ago
Staff Software Engineer
TD
Toronto, ON
Full-time
Execute on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configure activities across Application, Platform and Infrastructure
Added 14 mins ago
Deskside Technician I
Stefanini North America and APAC
Calgary, AB
Contract
IT Service Specialist position's main responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office…
Added 14 mins ago
Senior Data Engineer
National Bank of Canada
Montreal, QC
Full-time
…strategies team at National Bank means serving as a data analytics specialist. This position allows you to have a direct impact on transforming the organisation's analytical capabilities…
Added 16 mins ago
Proposal Specialist
WSP
Montreal, QC
As a Proposal Specialist within WSP’s Strategic Opportunities and Proposals Team for the Earth & Environment business in Quebec, you will play a key role in developing clear, compelling,…
Added 32 mins ago
Field Support Specialist (FSS)
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Full-time
…and resolution for business-critical systems and technology infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth…
Added 45 mins ago
Internal Medicine Specialist (Outpatient)
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Join a multidisciplinary specialist team providing consultation and ongoing care to adult patients. The practice offers an outpatient-focused setting with established clinic infrastructure…
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Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…and resolution for business-critical systems and technology infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth…
Added 45 mins ago
Specialist, Procurement Intel CSO Projects
Hays
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
We are currently seeking a Specialist, Procurement Intel CSO Projects to join our Growth Projects Procurement team in Toronto, Ontario.
Added 1 hour ago
Sr Prinicipal Risk
Hatch
Mississauga, ON
…of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With…
Added 1 hour ago
Quality & Compliance Specialist
NA Freight Forwarding Inc
Barrie, ON
$63,000 to $72,000 CAD / year
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Added 1 hour ago
Operations and Maintenance Integration Specialist
AtkinsRéalis
Calgary, AB
Full-time
The Operations and Maintenance (O&M) Integration Specialist is responsible for supporting the development and implementation of asset management, operational readiness, maintenance…
Added 1 hour ago
Operations and Maintenance Integration Specialist
AtkinsRéalis
Calgary, AB
Full-time
The Operations and Maintenance (O&M) Integration Specialist is responsible for supporting the development and implementation of asset management, operational readiness, maintenance…
Added 1 hour ago
Senior Oracle Budgeting and Planning (PBCS) Specialist
NTT DATA Services
Toronto, ON
We are currently seeking a Senior Oracle Budgeting and Planning (PBCS) Specialist to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Added 1 hour ago
Security Advisor Specialist – Governance, Risk & Compliance
Intact FC
Montreal, QC · Saint-Hyacinthe, QC
Full-time
…Join the Partner Solutions (PSI) team as a Security Advisor Specialist – GRC. As a Cybersecurity Advisor Specialist, you will play a critical role in advising projects and organizational…
Added 1 hour ago
Quality & Compliance Specialist
North American Freight Group Inc
Barrie, ON
Full-time
Reports To: Director of Business Operations & Infrastructure
Added 1 hour ago
Compliance Specialist
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Mississauga, ON
Full-time
This position will report to the Operations Compliance Manager or designate. The Operations Compliance Specialist provides support and assistance to projects. Responsibilities are varied…
Added 2 hours ago
Analytics Specialist
TEEMA
Burnaby, BC
$53 to $75 CAD / hour
Contract
Nice to Have: Experience in utilities, energy, infrastructure, engineering or asset management. Exposure to SAP EAM/S/4HANA, Microsoft Fabric, Power Automate, or Copilot is also an asset.
Added 2 hours ago
Compliance Specialist
RailWorks
Mississauga, ON
This position will report to the Operations Compliance Manager or designate. The Operations Compliance Specialist provides support and assistance to projects. Responsibilities are varied…
Added 2 hours ago
Superintendent, Electrical
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BC · Kitimat-Stikine A, BC
Full-time
…planning to ensure safe, reliable, and resilient site electrical…
Added 2 hours ago
Communications & Engagement Specialist
CIMA+
Calgary, AB
Full-time
…projects, but we also integrate green solutions into every infrastructure, building, transportation, and energy project we undertake. Join us and immerse yourself in a dynamic, innovative,…
Added 2 hours ago
CTO | VC-backed AI | Relocate to Barcelona | €120–150k + equity
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You’ll own application, data, context graph, AI, security, and infrastructure architecture end to end.
Added 2 hours ago
Security Engineer (Bangkok Based, Relocation Support)
Agoda
Toronto, ON
Full-time
…building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and…
Added 2 hours ago
Communications & Engagement Specialist
CIMA+
Calgary, AB
Full-time
…projects, but we also integrate green solutions into every infrastructure, building, transportation, and energy project we undertake. Join us and immerse yourself in a dynamic, innovative,…
Added 2 hours ago
IT Administrator
Porter Engineered Systems - A Division of Pangeo Group
Vaughan, ON
Full-time
Act as first responder for infrastructure incidents - network and internet outages, server or storage failures, Wi-Fi problems - restoring service where you can and bringing in corporate IT…

SPECTRAFORCE

Information Technology Support Specialist

Montreal, QC, Canada

Job type: Contract
Apply by: Oct 23, 2026
Experience: Typically 2-4 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job Title: Technical Specialist (IT Production Support / Application & Infrastructure Operations)

Line of Business: Technology and operations

Location: Montreal, QC (completely on site)

Duration: 12 months contract with possible extension/conversion

Must be Bilingual, French and English.

Job Description:

Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

Works with development teams to build solutions that use enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance.
Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.
Conducts independent analysis and assessment to resolve strategic issues.
Monitors and tracks performance, and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads/Conducts incident recovery and detailed root case analysis.
Deploys manual code to production environment.
Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
Collaborates and engages with the appropriate areas across the bank.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Focus is primarily on business/group within client; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.

Qualifications:

Typically 2-4 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.
Must be Bilingual, French and English.

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More about this job

Responsibilities

Monitor and support mission-critical applications, infrastructure, security, and business services; restore service, triage incidents, coordinate incident management, and deploy changes to production. Analyze performance and operational issues, lead incident recovery and root cause analysis, support end users and deployment activities, and collaborate with development teams and third-party providers to improve reliability and operational capability.

Requirements

Typically requires 2–4 years of experience in an IT or business environment and/or a bachelor’s degree in computer science, engineering, information systems, mathematics, or business. Requires knowledge of IT operations and support practices, systems and dependencies, strong technical proficiency and analytical, communication, collaboration, and influence skills, and fluency in both French and English.

Skills

IT Production Support
Application Operations
Infrastructure Operations
Incident Management
Incident Recovery
Root Cause Analysis
Service Restoration
Production Deployments
Monitoring, Logging, And Alerting
Technical Troubleshooting
Performance Monitoring
Change Management
End-User Support
Analytical And Problem-Solving Skills
Collaboration
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Production Support
Application Operations
Infrastructure Operations
Mission-Critical Systems
IT Operations
Monitoring
Logging
Alerting
Incident Management
Incident Recovery
Root Cause Analysis
Service-Level Agreements
Service Restoration
Production Environment
Manual Code Deployment
Change Management
Deployment Plans
Infrastructure Build Guides
Application Support
Network Support
Storage Support
Security
Performance Monitoring
Automated Monitoring
Runbooks
Knowledge Base
Third-Party Providers
Data Center Operations
French
English

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