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SPECTRAFORCE

Senior Manager, Customer Segments & Growth (Partnerships & Operations)

Toronto, ON, Canada

Job type: Contract
Apply by: Oct 22, 2026
Experience: 7–10 years of experience in financial services, banking, strategy, partnerships, business development, or operations.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Title: Senior Manager, Customer Segments & Growth (Partnerships & Operations)

Location: Toronto, ON (Hybrid in-office Tue, Thur, Fri)

Duration: 24 Months (possibility of extension/conversion)

Schedule: 9 AM – 5 PM

Pay Rate: 50/hr onwards

Role Overview:

Reporting to the Director, Segments & Growth, the Senior Manager, Customer Segments & Growth Strategy is responsible for leading the strategy and execution of partnerships, sponsorships, and operational initiatives that accelerate growth within the priority segment.
This role will develop and manage strategic partnerships that enhance Client’s value proposition, drive customer acquisition, and strengthen Client’s position as the bank of choice for newcomers. The role will also lead operational initiatives focused on improving efficiency, scalability, and customer experience across the priority segment.
As a people leader, the successful candidate will lead a team responsible for partnership management, operations, and business execution while driving segment performance against key growth objectives.

Typical Day Might Include:

Develop and execute partnership and sponsorship strategies that drive acquisition, awareness, and engagement within the priority segment.
Identify, negotiate, and manage strategic partnerships with external organizations to support business growth objectives.
Build compelling business cases, recommendations, and executive presentations to influence senior stakeholders.
Lead operational excellence initiatives to improve customer experience, business processes, and portfolio performance.
Drive cross-functional execution with Product, Marketing, Frontline, Risk, Operations, and other key partners.
Identify emerging market trends, customer needs, and growth opportunities to inform strategic decision-making.
Establish and monitor KPIs to measure partnership effectiveness, operational performance, and business impact.
Lead and develop a high-performing team while fostering a culture of accountability, collaboration, and innovation.

Qualifications:

Previous Senior Manager experience preferred
7–10 years of experience in financial services, banking, strategy, partnerships, business development, or operations.
Proven experience developing and managing strategic partnerships and sponsorships.
Strong negotiation, stakeholder management, and influencing skills.
Experience leading complex cross-functional initiatives and delivering business results.
Strong analytical, strategic thinking, and problem-solving capabilities.
Elevated level of partner negotiation
Experience developing business cases, growth strategies, and executive presentations.
Previous people leadership experience considered an asset.
MBA or Master's degree considered an asset.

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More about this job

Responsibilities

The Senior Manager will lead the strategy and execution of partnerships, sponsorships, and operational initiatives to drive growth within the priority segment. They are responsible for managing a team, building business cases, and collaborating across functions to improve customer experience and business performance.

Requirements

Candidates should have 7–10 years of experience in financial services, banking, strategy, or operations, with proven expertise in managing strategic partnerships. A Master's degree or MBA is considered an asset, along with strong negotiation and stakeholder management skills.

Skills

Strategic partnerships
Business development
Operations management
Stakeholder management
Financial services
Project management
Strategic planning
Negotiation
Data analysis
Executive presentations
People leadership
Customer experience
Growth strategy
Business case development
Cross-functional leadership

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Investment Banking
Partnerships
Sponsorships
Business Development
Operations
Strategy
Customer Acquisition
KPIs
Stakeholder Management
Negotiation
Business Case
Growth Strategy
People Leadership
Cross-functional Execution
Market Trends
Portfolio Performance
Customer Experience
Scalability

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