ServiceNow Systems Administrator (CSA) certification is a must
Contract Duration: 1 year
Contract Dates: November 9, 2026 – October 29, 2027
Extension: Possible, up to 2 additional years
Number of Positions: 1
Schedule: Monday–Friday, 9:00 AM–5:00 PM
On-Call: Required every other week, including evenings and weekends
Overtime: Available with manager approval
Location: Toronto, ON – Hybrid
Work Location: 310–320 Front Street West
Hybrid Schedule: Currently 2 days onsite per week; may increase to up to 4 days onsite based on business requirements
About the Role
We are seeking an experienced ServiceNow Systems Administrator to join an IT Service Management team. This role will be responsible for administering, enhancing, integrating, and supporting ServiceNow solutions across the organization.
The successful candidate will have strong hands-on ServiceNow administration experience, a ServiceNow Certified System Administrator (CSA) certification, and the ability to work across system integration, application development, troubleshooting, and production support.
Key Responsibilities
- Design and implement ServiceNow solutions in accordance with established IT Service Management policies, standards, and best practices.
- Support the organization's management of incidents, problems, changes, and service requests while considering risk, cost, controls, governance, compliance, and business objectives.
- Provide technical leadership and guidance in ServiceNow system integration and application development.
- Promote best practices across ServiceNow administration, development, integration, and implementation.
- Work closely with clients, project managers, and systems management teams to define requirements and scope.
- Provide accurate estimates for project timelines and effort.
- Review internal artifacts and deliverables from vendor partners to ensure they meet solution requirements.
- Lead or contribute to architecture, design, and code reviews for IT Service Management solutions.
- Troubleshoot production and test environments and perform root-cause analysis.
- Recommend corrective actions and lead resolution efforts for technical issues.
- Perform off-hours maintenance and deployments as required.
- Provide 24x7 support to help maintain ServiceNow service availability.
- Support code deployments across approximately 15 ServiceNow instances.
- Participate in an on-call rotation every other week, including evenings and weekends.
Must-Have Qualifications
- 5+ years of hands-on ServiceNow Systems Administrator experience
- ServiceNow Certified System Administrator (CSA) certification – mandatory
- Strong communication and interpersonal skills
- Strong hands-on experience administering the ServiceNow platform
Nice-to-Have Qualifications
- ServiceNow development experience
- ServiceNow integration experience
- Banking or financial services experience
- ITIL 4 certification or experience
Education
- Post-secondary education preferred; relevant education or equivalent experience will be considered.
Ideal Candidate
The ideal candidate will have:
- Extensive hands-on ServiceNow Systems Administration experience
- A current CSA certification
- Strong ServiceNow platform knowledge
- Experience with ServiceNow development and/or integrations
- Strong troubleshooting and problem-solving skills
- Excellent communication and collaboration abilities
- Experience working in enterprise IT Service Management environments
Important Note
This position specifically requires ServiceNow Systems Administration experience. Candidates whose background is primarily in general systems administration, such as Microsoft/Windows Systems Administration, without substantial ServiceNow administration experience will not be considered.
CSA certification is a critical requirement for this role.
Interview Process
- Interview Rounds: 1
- Interview Format: In person
Additional Information
- This is a long-term contract opportunity.
- Candidates should be comfortable participating in the required on-call rotation and performing occasional off-hours maintenance and deployments.
- Candidates should be aware that a potential furlough period may apply.
- The role does not involve access to customer financial data.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is C$55/hr.
