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Added 11 hours ago
Senior Content Designer
Alquemy Search & Consulting
Vancouver, BC
$40 to $58 CAD / hour
Contract
Senior UX Writer / Senior Content Designer (6 months contract)
Added 17 hours ago
Technical Writer
SPECTRAFORCE
Toronto, ON · Scarborough, ON
Contract
We are seeking a Technical Writer / Process Analyst to play a key role in the development of a net-new enterprise application/platform that will transform how teams manage their processes…
Added 22 hours ago
Social Media Specialist
Clio
Toronto, ON · Burnaby, BC · Vancouver, BC
Full-time
You are a strong writer, a curious observer, and someone who thrives in fast-moving environments. You have a sharp eye for what makes content engaging and a natural instinct for translating…
Added 23 hours ago
Associate Producer (Staff Writer!)
Travelzoo
Toronto, ON
$60,000 to $80,000 CAD / year
Full-time
Added 23 hours ago
User Experience Writer
Photon
Mississauga, ON
Full-time
We are looking for a passionate and strategic UX Writer who will play a pivotal role in shaping the user experience through well-crafted and user-focused content. As a UX Writer, you will…
Added 1 day ago
Technical Writer
Sonovision Canada - Ortec Group
ON · Ontario, Canada
$26 to $40 CAD / hour
Full-time
…and defense programs in the world. We are seeking a Technical Writer with strong expertise in XML/SGML-based structured authoring, S1000D, and ATA iSpec 2200. Your work will transform…
Added 1 day ago
Social Media Manager
Attention Sales & Marketing
Moncton, NB
Full-time
You will own organic social for multiple client brands, from content calendars to community management. This role is a fit for a strong writer with a good visual sense who can keep several…
Added 1 day ago
Audio Description (AD) Script Writer - Mandarin (simplified)
Keywords Studios
Remote, Canada
Other · Remote
Write and/or proofread Mandarin (simplified) audio description narration scripts for film and television content.
Added 1 day ago
Communications Strategist
Jobbe
Fredericton, NB
Full-time
…Communications Strategist provides strategic communications counsel and content support for institutional initiatives and executive communication needs. The role creates impactful…
Added 1 day ago
Fee Proposal Writer
MKA Ecology
Cambridge, ON
Full-time
We are looking for a Fee Proposal Writer to support the preparation, coordination and issue of high-quality ecological consultancy fee proposals.
Added 1 day ago
Communications Strategist
UNB Geodesy & Geomatics Engineering
Fredericton, NB
Full-time
…Communications Strategist provides strategic communications counsel and content support for institutional initiatives and executive communication needs. The role creates impactful…
Added 1 day ago
Engineering Technical Writer
Stellar Recruitment Inc.
North Vancouver, BC
$42 to $48 CAD / hour
Contract
…Chain, and other stakeholders to obtain source data, resolve content gaps, verify technical information, and maintain documentation…
Added 1 day ago
Creative Content Strategist
POD Marketing
Calgary, AB
$55,000 to $70,000 CAD / year
Full-time
You’re a strong writer and storyteller who’s ready to think beyond the words on the page. You’re curious about the why behind the work, who we’re talking to, what matters to them, what…
Added 1 day ago
Communications Strategist
University of New Brunswick
NB · New Brunswick, Canada
Full-time
…Communications Strategist provides strategic communications counsel and content support for institutional initiatives and executive communication needs. The role creates impactful…
Added 2 days ago
Account Coordinator, PR & Communications
Coveted Co.
Toronto, ON
Internship
…strategies that connect brands with audiences through culture, content, and experience. Our clients include some of the world’s leading names in aviation, tourism, hospitality, real estate,…
Added 3 days ago
Intern Academic Policy
Unified Procurement Services Team (UPST)
NB · Chiasson Office, NB
Volunteer
The candidate should be an effective writer, a creative content developer for presentation and slide deck development, and conscientious in their work. An enthusiasm for innovation, equity,…
Added 3 days ago
CONTENT WRITER
Ryan International Academy- Horamavu
Heart's Content, NL
Full-time
Added 4 days ago
Financial Policy Design and Engagement Strategist-Management Analyst 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…expertise. You will bring the discipline of an excellent technical writer: asking precise questions, identifying missing information, organizing complex material, writing in plain language,…
Added 9 days ago
Social Copywriter
SALT XC
Toronto, ON
SOCIAL COPYWRITING: You’re a versatile writer who will write a range (from funny to inspiring) content for social and digital channels, helping to build consumer love for your brand and…
Added 12 days ago
Social Community Management - Co-op Student
Loblaw Companies Limited
Toronto, ON
Full-time
…our social communities. From identifying great user-generated content (UGC) to joining relevant conversations and spotting emerging trends, you’ll help our brands become more active, human…
Added 7 days ago
Associate Director, Enterprise Communications
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…stakeholder communications, award submissions, and other high-impact content that communicates complex business and investment…
Added 4 days ago
Technical Writing Associate, Co-op/New Grad
Boston Scientific
Mississauga, ON
Full-time
Edit technical content in support of product and/or process development projects including document updates, incorporating reviewer inputs, re-writing of existing material and updating of…
Added 5 days ago
Video Communications Editor
Ledcor
Vancouver, BC
Full-time
In this role you will capture photo and video content in line with brand standards and safety guidelines. Content creation will be distributed to both internal and external audiences,…
Added 4 days ago
Technical Writing Associate, Co-op/New Grad
Boston Scientific
Mississauga, ON
Full-time
Edit technical content in support of product and/or process development projects including document updates, incorporating reviewer inputs, re-writing of existing material and updating of…
Added 4 days ago
Medical Writer, Medical Communications
Prime
Remote, Canada
Full-time · Remote
…They focus on producing scientifically accurate, well-written content that meets client objectives, internal quality standards, and industry compliance requirements. This position offers…

SPECTRAFORCE

Technical Writer

Toronto, ON, Canada
Scarborough, ON, Canada

Job type: Contract
Apply by: Oct 22, 2026
Experience: 5+ years of experience in technical writing, process documentation, process analysis, business analysis, knowledge management, or a related discipline.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Role: Technical Writer

Location: SCC – Scarborough, ON

Work Arrangement: Hybrid – 2 days onsite; flexibility for fully remote

Contract: 6 months, with possible extension

About the Role

We are seeking a Technical Writer / Process Analyst to play a key role in the development of a net-new enterprise application/platform that will transform how teams manage their processes and operations.

The successful candidate will focus primarily on technical writing, process documentation, knowledge management, and user enablement, rather than traditional Business Analysis. This individual will help design and document end-to-end processes required to support the new platform and transition existing manual, meeting-driven activities into a more digitized and self-service operating model.

Working closely with technology, operations, governance, support, and subject matter experts, the candidate will translate complex processes and requirements into clear, practical documentation that enables users to successfully navigate the platform throughout its lifecycle.

Key Responsibilities

Develop and document end-to-end processes, workflows, procedures, and operating models for a new enterprise platform.
Document how project teams will navigate the application and process lifecycle, including key steps, required resources, stakeholders, and engagement points.
Analyze existing manual and meeting-driven processes and help document the transition toward a digitized, self-service model.
Gather and consolidate information from SMEs, technology teams, operations, governance, and support stakeholders.
Create and maintain user guides, SOPs, procedures, job aids, training materials, presentations, process maps, workflow diagrams, and operational documentation.
Develop and maintain the knowledge base and content within the application, enabling users to search for information and independently complete required processes.
Document requirements, process flows, business rules, user stories, acceptance criteria, and other supporting process information where required.
Create process maps, RACI models, decision guides, standards, templates, and knowledge articles.
Organize and maintain a centralized library of reference materials, standards, templates, intake processes, and supporting resources.
Collaborate with SMEs to ensure documentation remains accurate, current, consistent, and aligned with approved processes.
Translate complex technical and operational concepts into clear, concise, and audience-appropriate content.
Support training, knowledge transfer, testing, implementation, adoption, and release-readiness activities for the new platform.
Maintain documentation standards, governance, version control, and traceability.
Work within an Agile/project delivery environment using appropriate Agile or project-management tools

Required Qualifications

5+ years of experience in technical writing, process documentation, process analysis, business analysis, knowledge management, or a related discipline.
Strong experience creating technical documentation, user guides, SOPs, training materials, process documentation, and knowledge-base content.
Proven experience documenting processes, workflows, procedures, requirements, and operating models.
Strong technical writing, editing, and plain-language communication skills.
Experience creating process maps, diagrams, workflows, and other visual documentation.
Strong stakeholder engagement and collaboration skills, including experience working with SMEs and cross-functional teams.
Ability to consolidate information from multiple sources and convert it into clear, consistent, easy-to-use documentation.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Experience working in an Agile/project delivery environment.
Experience with Agile or project-management tools; Jira and Confluence are considered an asset but are not mandatory.
Strong proficiency with Microsoft 365 tools, particularly Word, PowerPoint, Excel, and related documentation tools

Preferred Qualifications

Experience supporting operational readiness, Service Transition, governance, risk, controls, or regulated environments.
Experience developing SOPs, operating procedures, standards, support models, and knowledge-management frameworks.
Experience with SharePoint or enterprise knowledge repositories.
Familiarity with Power Platform, including Power Apps, Power Automate, Dataverse, or similar technologies.
Experience supporting enterprise application implementations, digital transformation, or platform modernization initiatives.
Experience developing content for self-service portals, enterprise applications, or centralized knowledge bases.
Experience in a regulated industry, particularly banking or insurance, is preferred.
Certification in Business Analysis, Process Improvement, Agile, Technical Communication, Knowledge Management, or a related discipline is an asset.

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More about this job

Responsibilities

The candidate will develop and document end-to-end processes, workflows, and operating models for a new enterprise platform. They will also create user guides, SOPs, and knowledge base content to facilitate user adoption and self-service operations.

Requirements

The role requires 5+ years of experience in technical writing, process documentation, or business analysis within an Agile environment. Candidates must possess strong analytical skills and proficiency in creating visual process maps and technical documentation.

Skills

Technical writing
Process documentation
Process analysis
Knowledge management
User enablement
Agile methodology
SOP development
Workflow diagrams
Stakeholder engagement
Microsoft 365
Jira
Confluence
SharePoint
Business analysis
Technical communication
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
Process Analyst
Enterprise Platform
Digital Transformation
SOP
Knowledge Management
Agile
Jira
Confluence
Microsoft 365
Process Mapping
RACI Models
User Stories
Acceptance Criteria
Service Transition
Governance
Power Platform
Power Apps
Power Automate
Dataverse
Banking
Insurance
Operational Readiness
Documentation Standards
Version Control
Traceability
Self-service Model
Subject Matter Experts
Business Rules
Training Materials

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