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Added 30 mins ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON · North York, ON
$145,000 to $165,000 CAD / year
Full-time
Build an integrated intelligence capability that combines subscriber and operational data, sector insight, competitive intelligence, and external market trends.
Added 58 mins ago
Business Analyst
Raymond James Ltd.
Vancouver, BC
Full-time
As a Business Analyst within the Raymond James Project Management Office, you will support a diverse portfolio of strategic, technical, and regulatory initiatives across multiple business…
Added 1 hour ago
Sr. Analyst, IT Quality Assurance
CIBC
Toronto, ON
Full-time
As a member of CIBC’s team, the Sr. Analyst, IT Quality Assurance is responsible for developing and executing test scenarios and scripts for functional system integration and acceptance…
Added 1 hour ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON
$145,000 to $165,000 CAD / year
Full-time
Build an integrated intelligence capability that combines subscriber and operational data, sector insight, competitive intelligence, and external market trends.
Added 2 hours ago
Senior Applications Analyst - IT
Wolf Midstream
Calgary, AB
The Senior Application Analyst is a technical and functional resource supporting Wolf’s enterprise applications. You will be primarily accountable for Octave Attune EAM and Microsoft…
Added 3 hours ago
Senior Business Systems Analyst (SimCorp Dimension) - Platform Operations & Continuous Improvement
AIMCo
AB · Calgary, AB · Edmonton
Full-time
Identify operational risks and implement controls that improve platform resilience and reduce manual intervention.
Added 4 hours ago
Risk Analyst III
Robertson & Company Ltd.
Toronto, ON
Contract
Robertson is seeking a skilled Risk Analyst III to join our client in support of an existing vacancy.
Added 4 hours ago
Intermediate IT Business Analyst - Construction & Equipment
J.D. Irving, Limited
Saint John, NB
Full-time
We are looking for an Intermediate Business Analyst to join our Business Solutions Group supporting the Construction & Equipment Division. This is an opportunity for someone who wants to do…
Added 4 hours ago
Business Analyst – Core Banking & Payments
Spruce InfoTech Inc.
Toronto, ON
Contract
Support UAT (User Acceptance Testing) cycles, including test planning, execution, and sign-off.
Added 5 hours ago
Analyste des systèmes d’affaires/Business Systems Analyst
McKesson
Montreal, QC
Full-time
Added 6 hours ago
IAM Analyst
LifeLabs
Toronto, ON
$81,431 to $103,825 CAD / year
…professionals works together as one to provide high quality testing and results that Canadians can…
Added 20 hours ago
Risk Analyst III #26-24235
US Tech Solutions
Toronto, ON
$40 to $45 USD / hour
Contract
We are seeking an experienced Risk Analyst III to join the Credit Exception Management team within a Market Risk and Counterparty Analytics function.
Added 22 hours ago
Junior Risk Analyst
Corpay
Toronto, ON
Corpay is currently looking to hire a Junior Risk Analyst within our Risk division. This position falls under our Cross-Border line of business and is in Toronto, ON. In this role, you will…
Added 23 hours ago
Risk Analyst-Counterparty Credit Risk
BeachHead
Toronto, ON
$46.47 to $55.77 CAD / hour
Contract
Working with one of our top financial clients, this role calls for a Risk Analyst-Counterparty Credit Risk. The Risk Analyst will support the Credit Exception Management team within the…
Added 1 day ago
Cybersecurity Analyst II
TRIUMF
Vancouver, BC · TRIUMF
Full-time
The Cybersecurity Analyst II applies deep technical expertise across a broad range of cybersecurity disciplines to evaluate and reduce risk across the organization's systems,…
Added 1 day ago
Risk Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$40 to $50 CAD / hour
Contract
An Analyst within the Credit Exception Management team will be primarily focused on analysis, reporting, and monitoring of risk exposures ensuring that they are in accordance with…
Added 1 day ago
Risk Analyst-Couterparty Credit Risk
BeachHead
Toronto, ON
$46.47 to $55.77 CAD / hour
Contract
Working with one of our top financial clients, this role calls for a Risk Analyst-Couterparty Credit Risk. The Risk Analyst will support the Credit Exception Management team within the…
Added 1 day ago
Treasury Analyst
Lyft
Toronto, ON
We're hiring a Treasury Analyst to join our Treasury team at a pivotal moment - we're actively integrating recent acquisitions, implementing a new Treasury Management System, and scaling…
Added 1 day ago
Risk Analyst
TekStaff IT Solutions
Toronto, ON
Contract
TekStaff's Client has a current vacancy for " Risk Analyst”
Added 1 day ago
Risk Analyst
Infotek Consulting Inc.
Toronto, ON
$40 to $50 CAD / hour
Contract
An Analyst within the Credit Exception Management team will primarily focused on analysis, reporting, and monitoring of risk exposures ensuring that they are in accordance with established…
Added 1 day ago
Senior Financial Crime Risk Analyst (5522)
TD
Toronto, ON · Markham, ON
Full-time
The Senior Analyst acts as a subject matter resource for complex TD Financial Crime Investigations workstreams and is responsible for supporting core QA operational activities, including…
Added 1 day ago
IT Project Manager - Re-Insurance
Collabera
Toronto, ON
Contract
The role also requires strong Business Analyst (BA) capabilities, as the individual must be able to understand business requirements, communicate effectively with business stakeholders, and…
Added 1 day ago
Senior Financial Crime Risk Analyst (5522)
TD
Markham, ON
Full-time
The Senior Analyst acts as a subject matter resource for complex TD Financial Crime Investigations workstreams and is responsible for supporting core QA operational activities, including…
Added 1 day ago
Quality Control Analyst
Prollenium Medical Technologies Inc.
Aurora, ON
$48,000 to $52,000 CAD / year
Full-time
The Quality Control Analyst performs routine and non-routine quality control testing of raw materials, in process materials, and finished medical device products. The role supports…
Added 1 day ago
Principal Consultant, Adversarial Resilience and Cyber Defence
Google
AB
…defence, security engineering, detection and response, validation testing, and offensive security services. You will design robust defensive architectures and engineer high-fidelity…

SPECTRAFORCE

Technical Writer

Toronto, ON, Canada
Scarborough, ON, Canada

Job type: Contract
Apply by: Oct 22, 2026
Experience: 5+ years of experience in technical writing, process documentation, process analysis, business analysis, knowledge management, or a related discipline.
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

Role: Technical Writer

Location: SCC – Scarborough, ON

Work Arrangement: Hybrid – 2 days onsite; flexibility for fully remote

Contract: 6 months, with possible extension

About the Role

We are seeking a Technical Writer / Process Analyst to play a key role in the development of a net-new enterprise application/platform that will transform how teams manage their processes and operations.

The successful candidate will focus primarily on technical writing, process documentation, knowledge management, and user enablement, rather than traditional Business Analysis. This individual will help design and document end-to-end processes required to support the new platform and transition existing manual, meeting-driven activities into a more digitized and self-service operating model.

Working closely with technology, operations, governance, support, and subject matter experts, the candidate will translate complex processes and requirements into clear, practical documentation that enables users to successfully navigate the platform throughout its lifecycle.

Key Responsibilities

Develop and document end-to-end processes, workflows, procedures, and operating models for a new enterprise platform.
Document how project teams will navigate the application and process lifecycle, including key steps, required resources, stakeholders, and engagement points.
Analyze existing manual and meeting-driven processes and help document the transition toward a digitized, self-service model.
Gather and consolidate information from SMEs, technology teams, operations, governance, and support stakeholders.
Create and maintain user guides, SOPs, procedures, job aids, training materials, presentations, process maps, workflow diagrams, and operational documentation.
Develop and maintain the knowledge base and content within the application, enabling users to search for information and independently complete required processes.
Document requirements, process flows, business rules, user stories, acceptance criteria, and other supporting process information where required.
Create process maps, RACI models, decision guides, standards, templates, and knowledge articles.
Organize and maintain a centralized library of reference materials, standards, templates, intake processes, and supporting resources.
Collaborate with SMEs to ensure documentation remains accurate, current, consistent, and aligned with approved processes.
Translate complex technical and operational concepts into clear, concise, and audience-appropriate content.
Support training, knowledge transfer, testing, implementation, adoption, and release-readiness activities for the new platform.
Maintain documentation standards, governance, version control, and traceability.
Work within an Agile/project delivery environment using appropriate Agile or project-management tools

Required Qualifications

5+ years of experience in technical writing, process documentation, process analysis, business analysis, knowledge management, or a related discipline.
Strong experience creating technical documentation, user guides, SOPs, training materials, process documentation, and knowledge-base content.
Proven experience documenting processes, workflows, procedures, requirements, and operating models.
Strong technical writing, editing, and plain-language communication skills.
Experience creating process maps, diagrams, workflows, and other visual documentation.
Strong stakeholder engagement and collaboration skills, including experience working with SMEs and cross-functional teams.
Ability to consolidate information from multiple sources and convert it into clear, consistent, easy-to-use documentation.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Experience working in an Agile/project delivery environment.
Experience with Agile or project-management tools; Jira and Confluence are considered an asset but are not mandatory.
Strong proficiency with Microsoft 365 tools, particularly Word, PowerPoint, Excel, and related documentation tools

Preferred Qualifications

Experience supporting operational readiness, Service Transition, governance, risk, controls, or regulated environments.
Experience developing SOPs, operating procedures, standards, support models, and knowledge-management frameworks.
Experience with SharePoint or enterprise knowledge repositories.
Familiarity with Power Platform, including Power Apps, Power Automate, Dataverse, or similar technologies.
Experience supporting enterprise application implementations, digital transformation, or platform modernization initiatives.
Experience developing content for self-service portals, enterprise applications, or centralized knowledge bases.
Experience in a regulated industry, particularly banking or insurance, is preferred.
Certification in Business Analysis, Process Improvement, Agile, Technical Communication, Knowledge Management, or a related discipline is an asset.

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More about this job

Responsibilities

The candidate will develop and document end-to-end processes, workflows, and operating models for a new enterprise platform. They will also create user guides, SOPs, and knowledge base content to facilitate user adoption and self-service operations.

Requirements

The role requires 5+ years of experience in technical writing, process documentation, or business analysis within an Agile environment. Candidates must possess strong analytical skills and proficiency in creating visual process maps and technical documentation.

Skills

Technical writing
Process documentation
Process analysis
Knowledge management
User enablement
Agile methodology
SOP development
Workflow diagrams
Stakeholder engagement
Microsoft 365
Jira
Confluence
SharePoint
Business analysis
Technical communication
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
Process Analyst
Enterprise Platform
Digital Transformation
SOP
Knowledge Management
Agile
Jira
Confluence
Microsoft 365
Process Mapping
RACI Models
User Stories
Acceptance Criteria
Service Transition
Governance
Power Platform
Power Apps
Power Automate
Dataverse
Banking
Insurance
Operational Readiness
Documentation Standards
Version Control
Traceability
Self-service Model
Subject Matter Experts
Business Rules
Training Materials

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