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Added 11 mins ago
Registrations Analyst, Regulatory Registrations - Bilingual
CIBC
Montreal, QC
Full-time
…experience through the generation and implementation of continuous improvement ideas. You will also have the ability to manage multiple tasks at one time, prioritizing your day to day tasks…
Added 25 mins ago
Senior Business Systems & Software Engineer
Piper Companies
ON · Durham, ON
Full-time
Keywords: Senior Business Systems Engineer, Business Systems Analyst, Software Engineer, Full Stack Developer, Full Stack Engineer, Systems Engineer, Enterprise Applications, Business…
Added 25 mins ago
Quality Analyst – Escape Management Specialist
Pratt & Whitney
Halifax, NS
Full-time
The Quality Analyst – Escape Management Lead is the main point of contact for Quality issues that result in escapes to our customers, which include Assembly & Test, Spares Customers,…
Added 25 mins ago
Business Systems Analyst
Superior Propane
AB · Alberta, Canada
Contract
University Degree or professional certification and a minimum of three (3) years’ experience in business analyst, system analyst, process improvement, or equivalent role.
Added 26 mins ago
Analyst/Senior Analyst, Customer Operations
Clarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to…
Added 38 mins ago
Accounts Receivable (AR)
Midea Canada
ON · Ontario, Canada
$50,000 to $60,000 CAD / year
Full-time
Criticize ongoing process and take initiative to make continuous improvement.
Added 40 mins ago
Product Manager
Insight Global
Toronto, ON
$77 to $87 CAD / hour
Contract
Localization/multi-language project experience (big plus) • Banking experience • Former Business Analyst (BA): Previous BA experience aids in understanding business processes and…
Added 40 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
Coordinate with data science and business analyst teams, as well as external vendors, to cultivate a calendar of data science opportunities tied to product announcements and tent-pole…
Added 40 mins ago
Technical Writer
SPECTRAFORCE
Toronto, ON · Scarborough, ON
Contract
We are seeking a Technical Writer / Process Analyst to play a key role in the development of a net-new enterprise application/platform that will transform how teams manage their processes…
Added 40 mins ago
Business Analyst 3
Teranet Manitoba
Winnipeg, MB
Full-time
Analyze process gaps, information flow obstacles, or system issues and identify opportunities for improvement.
Added 40 mins ago
AI Adoption & Enablement Analyst
WSP in Canada
Montreal, QC
Full-time
The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact…
Added 40 mins ago
Senior Data Analyst
Teranet Inc.
Toronto, ON
$106,040 to $114,400 CAD / year
Full-time
We are seeking a Senior Data Analyst to join our Commercial Solutions Product Management team, where data and analytics play a key role in shaping product strategy and client solutions.…
Added 41 mins ago
Analyst, Treasury
Fraser Health
New Westminster, BC
Full-time
This Treasury Analyst role with Fraser Health is focused on revenue analysis, budgeting, forecasting, financial reporting, and revenue optimization. The successful candidate would be…
Added 55 mins ago
Analyst/Senior Analyst, Customer Operations
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to…
Added 56 mins ago
Senior Finance Analyst- Corporate Consolidations
TD
Toronto, ON
Full-time
…governance, and issue resolution. The role applies strong finance process knowledge to produce meaningful analysis, executive-ready materials, and practical recommendations while driving…
Added 56 mins ago
Senior Analyst, Regulatory Compliance Risk Assessment Data and Reporting (5546)
TD
Toronto, ON · Markham, ON
Full-time
Self-starter who can independently execute assigned work, exercise sound judgment, escalate issues appropriately, and contribute to small projects or process-improvement initiatives.
Added 1 hour ago
Analystes d'affaires - systèmes d'approvisionnement
Astek
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Job Title: Business Analyst – Procurement Systems Modernization
Added 1 hour ago
Manager, Solutions
CanDeal
Toronto, ON
Full-time
Support the end-to-end supplier and bank onboarding to the TPR utility, including outreach, account setup, guidance through the DDQ process, and resolution of queries.
Added 1 hour ago
Registrations Analyst, Regulatory Registrations - Bilingual
CIBC
Toronto, ON
Full-time
…experience through the generation and implementation of continuous improvement ideas. You will also have the ability to manage multiple tasks at one time, prioritizing your day to day tasks…
Added 1 hour ago
Senior Analyst, Corporate Compliance
Canadian Tire Corporation
Oakville, ON
Full-time
Reporting to the Manager or Director, Corporate Compliance, the Senior Analyst, Corporate Compliance supports the Bank’s Regulatory Compliance Management (RCM) Program by assisting in the…
Added 1 hour ago
Senior Analyst, Business Compliance
Canadian Tire Corporation
Oakville, ON
Full-time
Reporting to the Manager, Business Compliance, the Senior Analyst, Business Compliance will play a key role in supporting the execution of Canadian Tire Bank's Regulatory Compliance…
Added 1 hour ago
Process Analyst (Secondment/Contract)
LCBO
Toronto, ON
Full-time
…ensuring accountability, productivity, efficiency, and continuous improvement as it relates to our Logistics Solution provider(s) and through/with internal customers and…
Added 1 hour ago
Student, Credit Policy Analyst
FCC / FAC
Regina, SK · Ottawa, ON · FCC Tower
Full-time
As a Student, Credit Policy Analyst, you'll gain valuable hands-on experience supporting FCC's Portfolio Risk Management team. You'll contribute to the administration and maintenance of…
Added 1 hour ago
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Reporting to the Director, HCM and Compensation, the Workday Analyst will deliver operational and service excellence in regard to HR data and system functions. This role will primarily…
Added 1 hour ago
Salesforce Business Analyst
Delpath
Toronto, ON
Contract
We are looking for a Salesforce Business Analyst to work with business stakeholders and technical teams to understand requirements, define solutions, and support Salesforce initiatives. The…

SPECTRAFORCE

Technical Writer

Toronto, ON, Canada
Scarborough, ON, Canada

Job type: Contract
Apply by: Oct 22, 2026
Experience: 5+ years of experience in technical writing, process documentation, process analysis, business analysis, knowledge management, or a related discipline.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Role: Technical Writer

Location: SCC – Scarborough, ON

Work Arrangement: Hybrid – 2 days onsite; flexibility for fully remote

Contract: 6 months, with possible extension

About the Role

We are seeking a Technical Writer / Process Analyst to play a key role in the development of a net-new enterprise application/platform that will transform how teams manage their processes and operations.

The successful candidate will focus primarily on technical writing, process documentation, knowledge management, and user enablement, rather than traditional Business Analysis. This individual will help design and document end-to-end processes required to support the new platform and transition existing manual, meeting-driven activities into a more digitized and self-service operating model.

Working closely with technology, operations, governance, support, and subject matter experts, the candidate will translate complex processes and requirements into clear, practical documentation that enables users to successfully navigate the platform throughout its lifecycle.

Key Responsibilities

Develop and document end-to-end processes, workflows, procedures, and operating models for a new enterprise platform.
Document how project teams will navigate the application and process lifecycle, including key steps, required resources, stakeholders, and engagement points.
Analyze existing manual and meeting-driven processes and help document the transition toward a digitized, self-service model.
Gather and consolidate information from SMEs, technology teams, operations, governance, and support stakeholders.
Create and maintain user guides, SOPs, procedures, job aids, training materials, presentations, process maps, workflow diagrams, and operational documentation.
Develop and maintain the knowledge base and content within the application, enabling users to search for information and independently complete required processes.
Document requirements, process flows, business rules, user stories, acceptance criteria, and other supporting process information where required.
Create process maps, RACI models, decision guides, standards, templates, and knowledge articles.
Organize and maintain a centralized library of reference materials, standards, templates, intake processes, and supporting resources.
Collaborate with SMEs to ensure documentation remains accurate, current, consistent, and aligned with approved processes.
Translate complex technical and operational concepts into clear, concise, and audience-appropriate content.
Support training, knowledge transfer, testing, implementation, adoption, and release-readiness activities for the new platform.
Maintain documentation standards, governance, version control, and traceability.
Work within an Agile/project delivery environment using appropriate Agile or project-management tools

Required Qualifications

5+ years of experience in technical writing, process documentation, process analysis, business analysis, knowledge management, or a related discipline.
Strong experience creating technical documentation, user guides, SOPs, training materials, process documentation, and knowledge-base content.
Proven experience documenting processes, workflows, procedures, requirements, and operating models.
Strong technical writing, editing, and plain-language communication skills.
Experience creating process maps, diagrams, workflows, and other visual documentation.
Strong stakeholder engagement and collaboration skills, including experience working with SMEs and cross-functional teams.
Ability to consolidate information from multiple sources and convert it into clear, consistent, easy-to-use documentation.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Experience working in an Agile/project delivery environment.
Experience with Agile or project-management tools; Jira and Confluence are considered an asset but are not mandatory.
Strong proficiency with Microsoft 365 tools, particularly Word, PowerPoint, Excel, and related documentation tools

Preferred Qualifications

Experience supporting operational readiness, Service Transition, governance, risk, controls, or regulated environments.
Experience developing SOPs, operating procedures, standards, support models, and knowledge-management frameworks.
Experience with SharePoint or enterprise knowledge repositories.
Familiarity with Power Platform, including Power Apps, Power Automate, Dataverse, or similar technologies.
Experience supporting enterprise application implementations, digital transformation, or platform modernization initiatives.
Experience developing content for self-service portals, enterprise applications, or centralized knowledge bases.
Experience in a regulated industry, particularly banking or insurance, is preferred.
Certification in Business Analysis, Process Improvement, Agile, Technical Communication, Knowledge Management, or a related discipline is an asset.

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More about this job

Responsibilities

The candidate will develop and document end-to-end processes, workflows, and operating models for a new enterprise platform. They will also create user guides, SOPs, and knowledge base content to facilitate user adoption and self-service operations.

Requirements

The role requires 5+ years of experience in technical writing, process documentation, or business analysis within an Agile environment. Candidates must possess strong analytical skills and proficiency in creating visual process maps and technical documentation.

Skills

Technical writing
Process documentation
Process analysis
Knowledge management
User enablement
Agile methodology
SOP development
Workflow diagrams
Stakeholder engagement
Microsoft 365
Jira
Confluence
SharePoint
Business analysis
Technical communication
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
Process Analyst
Enterprise Platform
Digital Transformation
SOP
Knowledge Management
Agile
Jira
Confluence
Microsoft 365
Process Mapping
RACI Models
User Stories
Acceptance Criteria
Service Transition
Governance
Power Platform
Power Apps
Power Automate
Dataverse
Banking
Insurance
Operational Readiness
Documentation Standards
Version Control
Traceability
Self-service Model
Subject Matter Experts
Business Rules
Training Materials

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