Service Writer

Company Description Speedy Auto Service, founded in 1956, is one of Canada’s most trusted automotive repair brands and is part of the Fix Network. With over 65 locations across the country, Speedy Auto Service provides expert maintenance and repairs supported by a strong customer-first culture. The organization emphasizes honesty, integrity, and transparency in every interaction. Team members are valued as individuals and play a key role in delivering dependable service to drivers nationwide. Speedy Auto Service continues to grow by focusing on quality work and meaningful customer relationships.

Role Description The Service Writer role at Speedy Auto Service in Burlington, ON is a full-time, on-site position focused on supporting customers and coordinating automotive repair services. Day-to-day responsibilities include greeting customers, listening to their vehicle concerns, and accurately documenting service requests. The Service Writer prepares work orders, communicates with technicians, and explains recommended repairs, costs, and timelines in clear, accessible language. The role also involves scheduling appointments, providing updates by phone and in person, and ensuring customers have a positive experience from drop-off to vehicle pick-up. Maintaining organized records, using computer systems for invoicing and documentation, and contributing to a safe, respectful workplace are essential aspects of this position.

Qualifications

• Strong customer-focused skills, including Customer Service and commitment to Customer Satisfaction.
• Professional Phone Etiquette and clear Communication skills for interacting with customers and team members.
• Computer Literacy, including comfort with point-of-sale systems, scheduling tools, and basic office software.
• Ability to learn and use basic automotive terminology to explain services in an understandable way.
• Organizational skills, attention to detail, and reliability in handling documentation and work orders.
• Prior experience in retail, service writing, or automotive customer service is an asset.
• Ability to work on-site in a fast-paced shop environment and collaborate effectively with technicians and management.
• High school diploma or equivalent; additional training in automotive, business, or customer service is beneficial.