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Added 17 hours ago
F
Medical Office Administrator, Early Shift
Felix
Remote, Canada
- $50,000 to $55,000 USD / year
- Full-time
- Remote
Perform other related duties and tasks assigned by the clinical operations manager or medical director.
Added 17 hours ago
F
Medical Office Administrator, Late Shift
Felix
Remote, Canada
- $50,000 to $55,000 CAD / year
- Full-time
- Remote
Perform other related duties and tasks assigned by the clinical operations manager or medical director.
Added 19 hours ago
IM
National Account Manager - Canada (Confident Remodels)
Installation Made Easy
Remote, Canada
- Remote
Added 20 hours ago
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Gestionnaire des contrats / Contract Manager
Genetec
Remote, Canada
- Full-time
- Remote
Added 22 hours ago
SL
Customer Success Manager/Engineer
Speedy Labs
Remote, Canada
- $60,000 to $120,000 USD / year
- Contract
- Remote
We’re looking for a Customer Success Manager / Customer Success Lead to own the customer journey from implementation through long-term adoption, value realization, and expansion.
Added 1 day ago
IM
National Account Manager - Canada
Installation Made Easy
Remote, Canada
- Remote
Added 1 day ago
AW
Senior Product Manager
Aviso Wealth
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
We are looking to fill an opening for a Senior Product Manager to join Aviso’s Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 1 day ago
AW
Senior Product Manager
Aviso Wealth
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
We are looking to fill an opening for a Senior Product Manager to join Aviso’s Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 1 day ago
AP
Growth Marketing Manager
Alternative Payments
Remote, Canada
- Full-time
- Remote
You will report to our Manager, Demand Generation, and own day-to-day paid media and the full webinar program. Our in-house content team creates campaign and webinar assets. You will set…
Added 1 day ago
FI
Customer Support Representative
FloSports, Inc.
Remote, Canada
- $39,000 to $42,000 CAD / year
- Full-time
- Remote
Escalate any bugs or issues related to our products to the Team Lead on shift or Manager, Customer Support
Added 1 day ago
WR
Gender Specialist, SAY-SRHR Project
World Renew
Remote, Canada
- $37.64 to $42.35 CAD / hour
- Part-time
- Remote
The Gender Specialist will provide targeted, technical support to operationalize the existing Gender Strategy within the SAY-SRHR project's Annual Work Plan (AWP), curriculum, budget, and…
Added 1 day ago
A
Senior Agentic Demand Generation Manager
Absorb
Remote, Canada
- Full-time
- Remote
…with our Marketing AI & Analytics team, which owns the more technical parts of the stack. In the first year, much of the work will be yours to do directly. You will own the strategy and the…
Added 1 day ago
V
Growth Marketing Manager (B2B SaaS)
Veem
Remote, Canada
- Full-time
- Remote
Reports to: Growth Manager, with direct exposure to the Senior Marketing Manager
Added 2 days ago
J
Senior Product Manager, Automations Platform
Jobber
Remote, Canada
- Full-time
- Remote
We're looking for a Senior Product Manager, Automations Platform to be part of our AI Workflows product organization.
Added 2 days ago
AI
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
- Full-time
- Remote
ActiveProspect is seeking a Solution Product Marketing Manager to lead market research, competitive intelligence, and solution strategy across its evolving portfolio of consent-based…
Added 2 days ago
J
Customer Onboarding Specialist
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…
Added 3 days ago
WT
Senior/Staff Product Manager, Financial Risk
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
Strong technical fluency: you can go deep on streaming architectures, workflow orchestration, and ML model integration. You don't need to write code, but you need to reason about system…
Added 3 days ago
J
Staff Data Scientist, Applied ML
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Data Science, the Staff Data Scientist, Applied Machine Learning will own models and systems for automated decisioning. You will train and evaluate models using…
Added 4 days ago
SE
Customer Success Manager (Bilingual French/English)
SWTCH Energy Inc.
Remote, Canada
- Full-time
- Remote
…and intelligent for everyone. As a bilingual Customer Success Manager (CSM), you'll play a critical role in helping our customers get the full value of SWTCH's EV charging and energy…
Added 4 days ago
WT
Head of Fraud Operations (Banking)
Wealthsimple Technologies
Remote, Canada
- $155,000 to $175,000 CAD / year
- Full-time
- Remote
As Head of Fraud Operations (Senior Manager level), you will lead the operational engine safeguarding Wealthsimple and its clients. Overseeing a high-performing, cross-functional…
Added 4 days ago
D
Senior Partner Enablement Manager
Docker
Remote, Canada
- Full-time
- Remote
Docker is looking for a Senior Partner Enablement Manager to own internal and external partner enablement and drive aligned GTM outcomes across our partner ecosystem. Reporting to the Sr.…
Added 5 days ago
DD
Senior Project Manager, Aircraft Program Development (ACP)
Dominion Dynamics
Remote, Canada
- Full-time
- Remote
…development cost of the ACP aircraft against the baseline set by the Program Manager. Technical decision authority lies with your peers, but you own scope, schedule and…
Added 5 days ago
W
Growth Marketing Manager
Wagepoint
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
We’re looking for a talented Growth Marketing Manager who enjoys tackling hard problems and wants to create meaningful impact for small businesses across Canada. You'll own our SMB…
Added 6 days ago
J
Retention Specialist
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand…
Added 7 days ago
T
Success Operations Analyst I
Thumbtack
Remote, Canada
- Full-time
- Remote
…frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what…

Speedy Labs

Customer Success Manager/Engineer

Remote, Canada

Remote

$60,000 to $120,000 USD / year · Contract

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Job details

Pay: $60,000 to $120,000 USD / year
Job type: Contract
Workplace: Remote
Posting language: English
Posted: Oct 1, 2026

Original job description

About Speedy Labs

Speedy Labs is building the AI-powered operating system for rebate and margin management.

Foodservice distributors, buying groups, and manufacturers manage billions of dollars of rebates, incentives, pricing programs, and supplier agreements every year - much of it through spreadsheets, PDFs, emails, and fragmented ERP workflows. That creates enormous operational overhead and leaves real money unclaimed.

Speedy changes that.

Our AI agents read contracts and statements, reconcile rebate payments line by line, identify short pays and missed opportunities, calculate true net cost, and surface margin-improvement opportunities - all while tying every answer back to the underlying source data.

Today, Speedy works with foodservice distributors, buying groups, and manufacturers and processes billions of dollars of rebate-eligible transactions. We are backed by Y Combinator and GV and are building a category-defining product at the intersection of AI, enterprise software, and finance operations.

About the Role

We’re looking for a Customer Success Manager / Customer Success Lead to own the customer journey from implementation through long-term adoption, value realization, and expansion.

This is not a traditional CSM role where you hand customers off after onboarding and check in once a quarter.

At Speedy, Customer Success sits at the center of the customer, product, data, and engineering relationship. You’ll work directly with finance leaders, procurement teams, rebate managers, operators, and executives to understand how their business works, get their data and workflows successfully running in Speedy, and make sure the platform is producing measurable financial outcomes.

You’ll become deeply knowledgeable about each customer’s rebate programs, ERP data, supplier relationships, and operational workflows. You’ll help turn messy real-world processes into scalable systems, uncover opportunities for customers to recover revenue and improve margins, and translate what you learn into product improvements.

As one of the earliest Customer Success hires, you’ll also help define how Speedy does customer success: implementation playbooks, success metrics, QBRs, escalation processes, expansion motions, and eventually the team itself.

The ideal candidate combines the relationship-building ability of an excellent enterprise CSM with the analytical and operational mindset of a consultant or implementation lead.

Responsibilities

Customer Ownership

Own the relationship end to end: Serve as the primary point of contact for a portfolio of strategic customers from implementation through adoption, renewal, and expansion.
Become a trusted advisor: Build strong relationships with finance, procurement, operations, IT, and executive stakeholders.
Drive measurable customer outcomes: Understand what financial and operational success means for each customer and ensure Speedy consistently delivers against it.
Create executive alignment: Lead recurring business reviews that clearly demonstrate value delivered, outstanding opportunities, risks, and next steps.
Champion the customer internally: Represent customer priorities clearly across Product, Engineering, Data, and GTM teams.

Implementation & Program Management

Lead customer implementations: Own implementation plans from kickoff through data ingestion, configuration, validation, training, and go-live.
Understand complex workflows: Learn how each customer manages rebates, contracts, accruals, claims, pricing programs, supplier statements, and ERP data.
Coordinate cross-functional execution: Work closely with Engineering and Product to unblock technical dependencies and ensure successful launches.
Manage priorities and tradeoffs: Help customers distinguish mission-critical requirements from lower-priority requests while maintaining momentum.
Identify risks early: Proactively surface data, process, stakeholder, or timeline risks and drive them to resolution.

Adoption & Value Realization

Turn insights into action: Help customers understand and act on opportunities surfaced by Speedy, including short pays, missed rebates, tier opportunities, and margin improvements.
Drive product adoption: Ensure users understand how to incorporate Speedy into their day-to-day operating processes.
Train and enable customers: Lead product walkthroughs, workflow training, and executive demonstrations.
Monitor customer health: Identify adoption gaps, workflow bottlenecks, and emerging risks before they become problems.
Quantify impact: Build a clear narrative around dollars recovered, operational time saved, margin opportunities identified, and processes improved.

Product & Technical Partnership

Translate customer needs into product insight: Identify patterns across customers and communicate structured product feedback to the Product and Engineering teams.
Investigate complex issues: Work directly with customers and engineers to understand data discrepancies, configuration issues, and workflow edge cases.
Validate new functionality: Test new features and workflows against real customer use cases before and after release.
Help shape the product: As an early member of the team, your understanding of customers will directly influence what we build.

Expansion & Customer Strategy

Identify expansion opportunities: Recognize where additional business units, workflows, programs, suppliers, or use cases can benefit from Speedy.
Build customer champions: Develop strong advocates who see Speedy as a critical part of their financial and operational infrastructure.
Partner with Sales: Support expansion conversations and help prospective customers understand what successful deployment looks like.
Improve the playbook: Turn what works into repeatable implementation, onboarding, adoption, and account-management processes.

What We’re Looking For

4+ years of experience in Customer Success, enterprise account management, implementation, solutions consulting, professional services, program management, or a similar customer-facing role.
Experience working with complex B2B or enterprise software customers.
Demonstrated ability to manage multiple stakeholders and work effectively with both day-to-day operators and senior executives.
Strong project and program management skills, with the ability to drive complicated implementations from ambiguity to completion.
Excellent analytical skills and comfort working with operational and financial data.
Ability to understand technical concepts, data integrations, and system workflows without necessarily being an engineer.
Exceptional written and verbal communication skills.
Strong judgment and the ability to prioritize effectively in a fast-moving startup environment.
A bias toward ownership: when something is blocking a customer, you figure out how to move it forward.
Comfort operating at both strategic and tactical levels - from an executive QBR to investigating why a particular rebate line does not reconcile.
High attention to detail. Our customers trust Speedy with financially critical workflows, and small discrepancies matter.
Curiosity and a willingness to become deeply knowledgeable about an industry that most software companies overlook.

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More about this job

Responsibilities

Own strategic customer relationships from implementation through adoption, renewal, and expansion, ensuring the platform delivers measurable financial and operational outcomes. Coordinate implementations, training, issue resolution, product feedback, executive reviews, and expansion opportunities while developing repeatable customer success processes.

Requirements

Requires 4+ years of experience in customer success, enterprise account management, implementation, consulting, professional services, program management, or a similar customer-facing role, preferably with complex B2B or enterprise software customers. Candidates should bring strong project management, analytical, communication, stakeholder-management, and prioritization skills, along with the ability to understand technical workflows and financial data.

Skills

Customer Success
Enterprise Account Management
Implementation Management
Program Management
Stakeholder Management
Project Management
Data Analysis
Financial Analysis
Data Integrations
Workflow Analysis
Product Adoption
Customer Training
Executive Business Reviews
Risk Management
Cross-Functional Collaboration
Written And Verbal Communication

Remote locations

United States
California, United States

Remote locations (standardized)

California, United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Software
B2B
Rebate Management
Margin Management
Artificial Intelligence
AI Agents
ERP Data
Data Ingestion
Data Integrations
Contracts
Supplier Agreements
Rebate Reconciliation
Short Pays
Missed Rebates
Pricing Programs
Accruals
Claims
Net Cost
Margin Improvement
Implementation Playbooks
Customer Adoption
Value Realization
Executive Business Reviews
Customer Health
Product Feedback
Workflow Training
Expansion Strategy
Financial Operations
Cross-Functional Collaboration

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