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Added 11 hours ago
RV
Technical Support Specialist
Ross Video
Ottawa, ON · Kanata, ON
- Internship
The Technical Support Specialist is responsible to provide phone-based technical support as well as onsite support on an as-needed basis for Ross Video products. This role assists customers…
Added 11 hours ago
AT
CRM specialist (Temporary - 9 Months)
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 12 hours ago
SA
Business Development Representative
STAN AI
Toronto, ON · North York, ON
- $50,000 to $70,000 USD / year
- Full-time
Prospect into target accounts (property management companies, HOA/condo boards) via cold calls, email sequences, LinkedIn, and other channels
Added 12 hours ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
…end-of-life materials. Partnering with our Customer Account Specialist and internal teams (Sales, Purchasing, Planning, Production, Shipping, Quality, Finance, and Engineering), the CSR…
Added 14 hours ago
TA
CRM specialist (Temporary - 9 Months)
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 15 hours ago
AT
CRM specialist
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 16 hours ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Submit adverse events, product complaints, and all other safety information within strict timelines via email ensuring patient confidentiality where applicable
Added 16 hours ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Submit adverse events, product complaints, and all other safety information within strict timelines via email ensuring patient confidentiality where applicable
Added 16 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 16 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 17 hours ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
Submit adverse events, product complaints, and all other safety information within strict timelines via email ensuring patient confidentiality where applicable
Added 17 hours ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
Submit adverse events, product complaints, and all other safety information within strict timelines via email ensuring patient confidentiality where applicable
Added 18 hours ago
AS
Bilingual Customer Service Specialist for Pharmaceuticals/Healthcare (English/French) - Full-time Permanent (remote in Canada)
Alphanumeric Systems
Remote, Canada
- $50,000 CAD / year
- Full-time
- Remote
Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) for Pharmaceuticals to work remotelysupporting one of the biggest pharmaceutical companies in the world. You’ll…
Added 19 hours ago
SM
RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in software quality assurance, commercial off-the-shelf (COTS) application testing, functional and…
Added 19 hours ago
CM
Account Executive
Curiocity Media Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
CMG combines national reach with deep local connections. Across web, social, video, branded content, email and performance media, we help advertisers reach engaged audiences. Our Growth…
Added 1 day ago
SM
RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in software quality assurance, commercial off-the-shelf (COTS) application testing, functional and…
Added 1 day ago
UO
Employer Relations Specialist, Haskayne School of Business
University of Calgary
Calgary, AB
- Volunteer
The Haskayne School of Business is currently seeking a Full-time Limited Term Employer Relations Specialist for approximately 12 months.
Added 1 day ago
SG
Junior Technical Support Specialist
SOLV4EX Group
Richmond, BC
- Full-time
…from customers, installers, distributors, and ASPs via phone, email, and ticketing systems; create a HubSpot support ticket for every inquiry and assign the correct support level…
Added 1 day ago
BF
Loan Operations Specialist
BridgePoint Financial
Toronto, ON
- Contract
Manage customer service queries via email, phone call, SMS, and online chat platform.
Added 1 day ago
Lifecycle Marketing Specialist
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Lifecycle Marketing Specialist to help us build lifecycle programs that create compounding growth by…
Added 1 day ago
MC
Digital Strategist
McCANN Canada
Toronto, ON
- Full-time
This role focuses on websites, mobile apps, email programs, digital products, self-service tools, and customer journeys across owned digital channels. Social media and paid media are…
Added 1 day ago
TO
Data and Reporting Specialist
The Ontario SPCA and Humane Society
Whitchurch-Stouffville, ON
- $58,000 to $65,000 CAD / year
- Full-time
We are seeking an analytical, detail-oriented Data and Reporting Specialist to lead our donor segmentation, fundraising analytics, donor segmentation, and performance reporting.
Added 1 day ago
M
Marketing Cloud Specialist
Medcan
Toronto, ON
- $85,122 to $117,042.75 CAD / year
- Full-time
· Salesforce Marketing Cloud certification - such as Email Specialist, Administrator, Developer, or Consultant - is a strong asset.
Added 1 day ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
The Customer Data & Identity Specialist is responsible for defining, maintaining, and optimizing the unified customer profile across the organization’s CDP. This role owns the data schema,…
Added 1 day ago
ET
Manager Marketing & Communications
E2IP TECHNOLOGIES
Montreal, QC
- Full-time
Plan and lead organic campaigns across LinkedIn, social media, the websites, and email, including content calendars, editorial planning, and audience growth

Spektrix

Client Success Specialist

Remote, Canada

Remote

$68,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $68,000 to $80,000 CAD / year
Job type: Full-time
Workplace: Remote
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Client Success Specialist

Application Deadline: 30 October 2026

Department: Client Success

Employment Type: Full Time

Location: British Columbia, Canada (Remote)

Compensation: CA$68,000 - CA$80,000 / year

Description

Reports to: Manager, Client Success Delivery
Location: British Columbia (Remote)
- Please note that though this role is remote, team members are expected to be available to attend key on-site events 2-4 times per year in the NYC office. The onsite weeks are scheduled in advance and travel expenses are covered by the business. Other occasional travel may also be required.
Hours/Status: Full-Time, exempt
- Regular hours are usually 9am-5pm or 10am-6pm, Monday-Friday.
- Occasional on-call work is required on a rotational basis (evenings 1:00-9:00 pm and weekends 10:00 am-6:00 pm).
Salary (CAD): $68,000-$80,000

The role

Spektrix has an exciting opportunity for Client Support Specialists to join our team!

As one of our Client Success Specialists (CSS), you'll provide accurate and timely support and consistent relationship management to Spektrix clients as a member of a Client Success Delivery Team. You'll act as the named relationship owner for an assigned group of clients, while also contributing to the shared reactive support the team provides across its full client cohort. Ultimately, the success of this role is achieved through the delivery of services that lead to successful outcomes for all Spektrix clients within the delivery team’s portfolio.

If you thrive on building meaningful connections, solving puzzles on the fly, and helping arts and cultural organizations succeed, we’d love for you to join us!

What You'll Do

Multi-Channel Resolution & On-Call Coverage: Resolve inbound client inquiries across phone, email, and video call using internal documentation and established processes, and participate in the support schedule, including rotating on-call coverage outside business hours.
Proactive Issue Detection: Identify broader trends during support interactions such as recurring bugs, training gaps, or emerging risks and either address them directly or escalate them to the right internal team.
Account Ownership & Stakeholder Management: Serve as the primary point of contact for assigned clients, keeping a clear view of their organizational goals, platform usage, and key stakeholders while maintaining consistent touchpoints.
Meeting Management & Action Tracking: Lead and follow up on client meetings including recording calls when appropriate, confirming next steps in writing, and tracking tasks through to completion.
Risk Monitoring & Escalation: Continuously track account health for early warning signs of dissatisfaction, low engagement, or declining usage, documenting and raising risks promptly.
Feature Adoption & Strategy: Guide clients through adopting core Spektrix capabilities tailored to their goals, leveraging product data and account history to surface expansion opportunities and bringing in specialist teams for advanced client needs.
Session & Event Delivery: Deliver tailored activation sessions, workshops, and enablement events for individual clients or groups using established materials from Enablement and the Client Success Lead.
Cross-Functional Alignment & Documentation: Maintain detailed records of client interactions in internal systems while collaborating across Client Success, Product, Operations, Solutions, and Enablement to resolve complex issues and share actionable feedback.
Technical Escalation & Continuous Improvement: Escalate complex technical issues falling outside standard procedures, while actively identifying opportunities to optimize internal processes and submitting recommendations to the CS Team Manager.
Professional Standards: Consistently display professionalism and reliability in all client and team interactions to build lasting trust.

What You Bring

1+ years of experience in a client- or customer-facing role, such as support, customer success, or account management, or in box office, ticketing, or patron services within an arts or culture organization.
Proven ability to quickly learn and navigate complex software systems, and to apply that knowledge to client questions and needs.
Excellent interpersonal and verbal/written communication skills, including the ability to explain technical information clearly to non-technical audiences.
Ability to build effective working relationships with client stakeholders across a range of roles and levels of seniority.
Ability to manage a wide range of priorities, including making sure important urgent items don’t get dropped, while important items that aren’t urgent still get moved steadily forward.
Strong organizational skills and attention to detail, with a consistent approach to documenting work and following through on commitments.
Strong technical aptitude with a high degree of proficiency in tools such as Microsoft Excel, Google Sheets, Docs, and other web-based applications.
Ability to provide explanations and reasons for the choices you make and the advice you provide.
Ability to recognize and accept responsibility for mistakes and take the steps needed to achieve a resolution.
Demonstrated openness to coaching, feedback, and new ways of working as team processes evolve.
Ability to maintain sensitive/confidential client information.

Bonus Points if you have:

Experience using Spektrix, or another ticketing, CRM, or fundraising platform, in an arts or culture setting.
Experience with support and client management tools, such as Zendesk or HubSpot.
Experience delivering training, webinars, or workshops to clients or end users.
Professional working proficiency in French.

Benefits

Health benefit package (Medical, Dental, Vision, Prescription, Disability, and more!)
Generous Paid Time Off benefits, including:
- 22 days of PTO (vacation, personal time, whatever you choose to use it for)
- 13 paid public holidays
- 10 Paid Sick Days
Company-paid Life Insurance
Two paid volunteering days per year
Professional development opportunities
Flexible working with support for WFH setup / equipment
Month-long Paid Sabbatical after 5 years of service
Varied range of regular social activities throughout the year

Working From Home
While many Spektrix team members live near one of our offices (NYC, London, or Manchester), remote/non-local team members work from home most of the time, and all team members work from home at least some of the time!

We provide reasonable support and all the hardware you need to get started, but we do require that you have the have the following in place to work from home:

A quiet working space at home where you can consistently take video calls without interruption
A strong, reliable internet connection that supports your participation in video calls and access to our systems and service

Working At The Office
For team members who are 'local' to NYC, a stipend is offered for each day you work on-site. Think of it as our way of easing potential commute related costs (but no need to prove it - this is a perk we offer for days worked onsite, regardless of how you choose to get there).

Equal Opportunities
Spektrix is an equal opportunity employer. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.

Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person’s differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.

In an effort to help us reduce bias, please do not include a photo on your resume or application.

As part of our recruitment process, we may use automated or AI-supported tools to assist with screening and assessing applications. These tools are used strictly to support, not replace, human decision-making. Every resume is reviewed manually by a recruiter, and AI is never the sole source of whether an applicant is considered for employment.

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More about this job

Responsibilities

The Client Success Specialist acts as the primary relationship owner for assigned clients, providing reactive support and proactive issue detection. They are responsible for guiding clients through feature adoption, managing meetings, and collaborating across internal teams to ensure successful outcomes.

Requirements

Candidates must have at least one year of experience in a client-facing role or arts/culture sector support. Strong technical aptitude, excellent communication skills, and the ability to navigate complex software systems are essential for this position.

Skills

Client success
Relationship management
Technical support
Account management
Software navigation
Communication skills
Stakeholder management
Problem solving
Organizational skills
Microsoft Excel
Google Sheets
Google Docs
Ticketing systems
CRM
Fundraising platforms
Training delivery

Benefits

Health benefit package
Medical insurance
Dental insurance
Vision insurance
Prescription coverage
Disability insurance
Paid time off
Paid public holidays
Paid sick days
Company-paid life insurance
Paid volunteering days
Professional development opportunities
Flexible working
Work from home support
Paid sabbatical

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Technical Support
Software
Ticketing
CRM
Fundraising
Zendesk
HubSpot
Microsoft Excel
Google Sheets
Google Docs
Webinars
Workshops
Relationship Management
On-call
Stakeholder Management
Risk Monitoring
Feature Adoption
Arts and Culture

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