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Added 11 hours ago
TI
Web Developer
This is Gain Ltd
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
…variations and providing split testing and web analytics technical implementation with the support of the Web Development…
Added 15 hours ago
H
Senior Software Engineer, Core Product (Hybrid)
Homebase
Remote, Canada
- $130,000 to $200,000 CAD / year
- Full-time
- Remote
Your scope: Lead the implementation of components and services, own estimates and delivery, and bring junior engineers along
Added 15 hours ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
…Architects. On client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical…
Added 18 hours ago
C
Strategic Fixer
Clipboard
Remote, Canada
- $78,000 to $160,000 USD / year
- Full-time
- Remote
…the next working with a customer’s VP of Operations to get an implementation back on track. The problems might vary, but your job stays the same: figure it out, get the right people moving,…
Added 1 day ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
…Architects. On client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical…
Added 2 days ago
H
Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The Developer works hand in hand with their pod’s Designer and Account Manager to translate design into scalable, high-quality technical solutions, while collaborating with the wider…
Added 2 days ago
R
Content Strategist
Ratehub
Remote, Canada
- Full-time
- Remote
This is a mid-level individual contributor role reporting to the Senior Organic Growth Manager. You’ll work closely with the Senior Director of Everyday Banking and Partnerships, the…
Added 3 days ago
SE
Solutions Engineer
SWTCH Energy Inc.
Remote, Canada
- Full-time
- Remote
Build implementation plans for other SWTCH teams to carry out.
Added 3 days ago
F
Manager, Product Support
Float
Remote, Canada
- $100,000 to $125,000 CAD / year
- Full-time
- Remote
…strongest sources of product insight we have. We're looking for a Manager to own that function: its people, its quality, its operations and its impact on…
Added 3 days ago
B
Senior Fraud & Risk Analyst - Crypto Casino
Blitzed
Remote, Canada
- $45,000 to $80,000 USD / year
- Full-time
- Remote
We are looking for an experienced Fraud & Risk Manager to own the fraud prevention strategy and implementation at our online casino.
Added 4 days ago
R
Marketing Operations Manager
Relay
Remote, Canada
- Full-time
- Remote
We’re looking for a Marketing Operations Manager to join our team supporting the Marketing and Sales teams to scale our top of funnel operations through constant measurement, marketing…
Added 4 days ago
P
Tax Accountant
PressReader
Remote, Canada
- Remote
Support implementation and use of tax technology solutions, including global indirect tax engines and compliance platforms, to improve reporting quality and reduce manual effort.
Added 4 days ago
F
Lifecycle Marketing Manager
Felix
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
Felix Health is looking for a Lifecycle Marketing Manager who has experience leading and scaling full lifecycle programs. In this strategic role, you will develop and execute activation,…
Added 4 days ago
NG
Compensation Manager
NFI Group Inc.
Remote, Canada
- Full-time
- Remote
We're seeking a strategic, data-driven Compensation Manager to lead competitive pay programs that align with our growth and values. In this role, you will design salary structures,…
Added 4 days ago
B
Customer Education Manager
Bridgit
Remote, Canada
- Full-time
- Remote
…Development, or teaching or adjacent Customer facing role including Implementation, Account Manager or Customer…
Added 4 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 4 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 4 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 4 days ago
TA
Sr. Consultant/Manager - Analytics Consulting
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Business Value & Operationalization: Demonstrate the robustness and business impact of analytical solutions, and develop implementation plans to operationalize them effectively.
Added 4 days ago
NI
Manager, Grant Finance & Compliance
Nutrition International
Remote, Canada
- $90,000 to $95,000 CAD / year
- Full-time
- Remote
Working under the guidance of the Senior Manager, the position ensures that grant budgets, expenditures, and financial reports are accurate, compliant, and aligned with both donor…
Added 5 days ago
AP
Customer Success Manager
AMZ Prep
Remote, Canada
- Full-time
- Remote
We are looking for a proactive, results-driven Customer Success Manager to own and manage a portfolio of customer accounts.
Added 5 days ago
L
Director of Customer Support
Litmus
Remote, Canada
- Full-time
- Remote
…experience for customers using Litmus Edge and Litmus Edge Manager across complex industrial and enterprise…
Added 5 days ago
D
Sales Operations Manager
Docker
Remote, Canada
- Full-time
- Remote
We are seeking an experienced Sales Operations Manager to join our Sales Operations team. You will be the Sales Ops lead for our Solutions Engineering (SE) and Solutions Architect (SA)…
Added 6 days ago
AW
Data Engineer, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
Contribute technical expertise and collaborate with peers on solution design and implementation
Added 6 days ago
AW
Data Engineer, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
Contribute technical expertise and collaborate with peers on solution design and implementation

Spellbook

Enterprise Customer Success Manager

Remote, Canada

Remote

$123,000 to $145,000 CAD / year · Full-time

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Job details

Pay: $123,000 to $145,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Posting language: English
Posted: Sep 30, 2026

Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We're looking for an experienced and highly organized Enterprise Customer Success Manager (CSM) to support our largest and most complex customers. This role is ideal for someone who thrives in fast-paced, evolving environments and is passionate about delivering value through structured onboarding, proactive account management, and executive-level communication. You’ll be a strategic partner to enterprise clients, driving adoption, managing layered stakeholder relationships, and ensuring long-term success with Spellbook.

RESPONSIBILITIES

Own a portfolio of enterprise accounts, ensuring 97%+ gross revenue retention (GRR).
Lead complex, multi-phase onboarding projects with enterprise clients, aligning timelines, deliverables, and key milestones across internal and client teams.
Conduct discovery to deeply understand each customer’s legal workflows and business goals, tailoring onboarding and training accordingly.
Develop and execute customized enablement strategies that support scalable adoption across large, layered organizations.
Build and maintain strong relationships with multiple stakeholders, including senior legal and executive leaders.
Run Quarterly Business Reviews (QBRs), demonstrating clear ROI and identifying opportunities for expansion or deeper platform engagement.
Maintain accurate, up-to-date records in HubSpot and hold yourself to high standards of CRM data hygiene.
Anticipate client needs and risks, proactively resolving issues and escalating when appropriate.
Collaborate with product, engineering, and support teams to advocate for enterprise customer needs and improve the overall journey.
Support renewals by driving usage, demonstrating value, and identifying champions within each organization.
Stay agile in a fast-changing environment - refining playbooks, processes, and approaches to meet the evolving needs of enterprise clients.
This role will support large global customers that may have team members outside of the EST timezone. Occasional meetings outside of standard working hours may be required to support these customers.
Support with other responsibilities and projects as required.

QUALIFICATIONS

3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Demonstrated success managing complex enterprise accounts with multiple stakeholders.
Experience running structured onboarding projects and ensuring successful implementation.
Polished communicator comfortable interfacing with C-level executives and legal professionals.
Highly organized with strong project management skills; able to manage multiple moving pieces and meet deadlines.
Comfortable with change and ambiguity - this role requires someone who can iterate quickly as we refine our enterprise journey.
Strong analytical skills; able to interpret usage data to uncover insights and drive adoption.
Proficient with HubSpot or similar CRM systems, with a commitment to maintaining clean, reliable data.
Self-starter with a proactive mindset and strong sense of ownership.

NICE TO HAVES

Experience in legal tech or working with legal teams.
Familiarity with tools like MixPanel and customer success platforms (e.g., Vitally, ChurnZero, etc.).
Training in consultative sales methodologies (e.g., Sandler, MEDDIC).
Prior involvement in refining or building customer success processes from the ground up.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

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More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of enterprise accounts to drive adoption, retention, and long-term value. They will lead complex onboarding projects and maintain strong relationships with senior stakeholders to ensure platform success.

Requirements

Candidates must have at least 3 years of experience in customer success, account management, or consulting within a B2B SaaS environment. Strong project management skills, experience with CRM systems, and the ability to communicate effectively with executive-level stakeholders are required.

Skills

Customer success
Account management
Enterprise software
SaaS
Project management
Stakeholder management
Onboarding
Strategic planning
CRM
HubSpot
Data analysis
Communication
Legal tech
Consultative sales
Relationship building
Problem solving

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success Manager
SaaS
B2B
HubSpot
Legal tech
Onboarding
Account management
QBR
ROI
Stakeholder management
MixPanel
Vitally
ChurnZero
Sandler
MEDDIC
CRM
Data hygiene
Strategic partnership
Retention
Enterprise accounts

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