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Added 23 mins ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…
Added 23 mins ago
K
Assistant Store Manager - Market Mall
Knix
Calgary, AB
- Full-time
…the performance driving force of your location. You are a key partner in owning the business, driving high-stakes results through on-floor leadership and a culture of radical…
Added 23 mins ago
B
Regional Sales Manager, BMO InvestorLine
BMO
Montreal, QC · HO
- Full-time
The Regional Sales Manager is a client and partner facing sales leader for BMO InvestorLine primarily delivered through BMO’s Retail and Wealth Partners and is accountable for ongoing sales…
Added 37 mins ago
J
Senior Facilities Manager
JLL
Toronto, ON · CAN-CLIENT Toronto-Omnicom
- Full-time
JLL is seeking a dynamic Senior Facilities Manager to oversee a nation-wide marketing client. There are 5 offices downtown Toronto with a flagship location at 33 Bloor Street (moving to 25…
Added 37 mins ago
CP
Accounts Receivable Administrator (Bilingual)
Colliers Project Leaders
Ottawa, ON · Mississauga, ON
- $50,000 to $55,000 CAD / year
- Full-time
Email invoices to clients or uploading of invoices to client portals as needed.
Added 1 hour ago
WI
Mechanical Process Engineer, Water & Wastewater
WSP in Canada
BC · British Columbia, Canada
- Full-time
Assist with the selection and integration of mechanical process equipment, pumping systems, and treatment infrastructure to meet project and client requirements.
Added 1 hour ago
PM
Coordinator, Revenue Operations
Picton Mahoney Asset Management
Toronto, ON
- Full-time
…maintenance, sales reporting, and CASL consent management. You'll partner cross-departmentally to keep PICTON Investments' client and prospect data accurate, compliant, and aligned with…
Added 1 hour ago
L
Educator | Kingsway Mall
lululemon
AB · Edmonton, AB
- Full-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 1 hour ago
L
Educator | SASKATOON
lululemon
Saskatoon, SK
- Full-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 1 hour ago
E
Data Engineering Consultant - Data & AI practice
Experis
Canada
- Contract
Partner with client stakeholders to understand business priorities, uncover root causes, define requirements, and translate complex needs into actionable data solutions.
Added 1 hour ago
T
Customer Experience Associate - Campbell River
TD
Campbell River, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
Partner with sponsor clients in developing and delivering capital development presentations, briefings, reports, and status updates.
Added 1 hour ago
T
Customer Experience Associate - Korean and/or Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
EG
Manager, Business Operations and Transformation
Emterra Group
Oakville, ON
- Full-time
Acting as a strategic partner to Ryse leadership, the Manager will work across Partnerships & Client Success, Regulatory Affairs & Compliance, Operations, Finance, and corporate Technology…
Added 1 hour ago
L
Educator | Robson St.
lululemon
Vancouver, BC
- Part-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 1 hour ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
Partner with sponsor clients in developing and delivering capital development presentations, briefings, reports, and status updates.
Added 1 hour ago
Multi-Media Account Executive
Townsquare Media
Winnipeg, Manitoba
Partner with internal teams and collaborate on campaign execution and strategy
Added 1 hour ago
Project Coordinator
Konrad
Toronto, ON
…working primarily in a project coordination capacity across client engagements. As a Project Coordinator, you excel at orchestrating cross-functional teams to deliver impactful solutions,…
Added 1 hour ago
AC
Human Resources Business Partner
Aston Carter
Richmond, BC
- Contract
Job Title: Human Resources Business Partner (HRBP)
Added 1 hour ago
SC
IT Site Manager
STERIS Canada ULC (Canada Manufacturing)
Quebec, QC
- Full-time
…operations, drive technology projects, and act as a trusted partner between site leadership and corporate IT teams. You will also write product requirement documents, lead implementation,…
Added 1 hour ago
AC
Payroll Specialist
Aston Carter
Calgary, AB
- $28.84 CAD / hour
- Contract
Partner with HR and Finance teams on payroll-related matters
Added 1 hour ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is…
Added 1 hour ago
S
Content Marketing Manager
Spektrix
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
Cross-Functional Collaboration: Partner with Product, Client Marketing, Sales, and Web teams to produce enablement materials, co-marketing collateral, event content, and retention campaigns.
Added 2 hours ago
SJ
IIWCC - Registered Practical Nurse
St. Joseph's Home Care
Hamilton, ON
- $27.52 to $29.84 CAD / hour
- Full-time
…In this role, you aren't just a clinician-you are a trusted partner to families and a key collaborator in the healthcare journey to ensure safe, effective and meaningful…
Added 2 hours ago
SJ
NSWOC - Registered Nurse
St. Joseph's Home Care
Hamilton, ON
- $31.39 to $46.47 CAD / hour
- Full-time
…In this role, you aren't just a clinician-you are a trusted partner to families and a key collaborator in the healthcare journey to ensure safe, effective and meaningful…

Spellbook

Enterprise Customer Success Manager

Remote, Canada

Remote

$123,000 to $145,000 CAD / year · Full-time

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Job details

Pay: $123,000 to $145,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Posting language: English
Posted: Sep 30, 2026

Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We're looking for an experienced and highly organized Enterprise Customer Success Manager (CSM) to support our largest and most complex customers. This role is ideal for someone who thrives in fast-paced, evolving environments and is passionate about delivering value through structured onboarding, proactive account management, and executive-level communication. You’ll be a strategic partner to enterprise clients, driving adoption, managing layered stakeholder relationships, and ensuring long-term success with Spellbook.

RESPONSIBILITIES

Own a portfolio of enterprise accounts, ensuring 97%+ gross revenue retention (GRR).
Lead complex, multi-phase onboarding projects with enterprise clients, aligning timelines, deliverables, and key milestones across internal and client teams.
Conduct discovery to deeply understand each customer’s legal workflows and business goals, tailoring onboarding and training accordingly.
Develop and execute customized enablement strategies that support scalable adoption across large, layered organizations.
Build and maintain strong relationships with multiple stakeholders, including senior legal and executive leaders.
Run Quarterly Business Reviews (QBRs), demonstrating clear ROI and identifying opportunities for expansion or deeper platform engagement.
Maintain accurate, up-to-date records in HubSpot and hold yourself to high standards of CRM data hygiene.
Anticipate client needs and risks, proactively resolving issues and escalating when appropriate.
Collaborate with product, engineering, and support teams to advocate for enterprise customer needs and improve the overall journey.
Support renewals by driving usage, demonstrating value, and identifying champions within each organization.
Stay agile in a fast-changing environment - refining playbooks, processes, and approaches to meet the evolving needs of enterprise clients.
This role will support large global customers that may have team members outside of the EST timezone. Occasional meetings outside of standard working hours may be required to support these customers.
Support with other responsibilities and projects as required.

QUALIFICATIONS

3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Demonstrated success managing complex enterprise accounts with multiple stakeholders.
Experience running structured onboarding projects and ensuring successful implementation.
Polished communicator comfortable interfacing with C-level executives and legal professionals.
Highly organized with strong project management skills; able to manage multiple moving pieces and meet deadlines.
Comfortable with change and ambiguity - this role requires someone who can iterate quickly as we refine our enterprise journey.
Strong analytical skills; able to interpret usage data to uncover insights and drive adoption.
Proficient with HubSpot or similar CRM systems, with a commitment to maintaining clean, reliable data.
Self-starter with a proactive mindset and strong sense of ownership.

NICE TO HAVES

Experience in legal tech or working with legal teams.
Familiarity with tools like MixPanel and customer success platforms (e.g., Vitally, ChurnZero, etc.).
Training in consultative sales methodologies (e.g., Sandler, MEDDIC).
Prior involvement in refining or building customer success processes from the ground up.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

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More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of enterprise accounts to drive adoption, retention, and long-term value. They will lead complex onboarding projects and maintain strong relationships with senior stakeholders to ensure platform success.

Requirements

Candidates must have at least 3 years of experience in customer success, account management, or consulting within a B2B SaaS environment. Strong project management skills, experience with CRM systems, and the ability to communicate effectively with executive-level stakeholders are required.

Skills

Customer success
Account management
Enterprise software
SaaS
Project management
Stakeholder management
Onboarding
Strategic planning
CRM
HubSpot
Data analysis
Communication
Legal tech
Consultative sales
Relationship building
Problem solving

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success Manager
SaaS
B2B
HubSpot
Legal tech
Onboarding
Account management
QBR
ROI
Stakeholder management
MixPanel
Vitally
ChurnZero
Sandler
MEDDIC
CRM
Data hygiene
Strategic partnership
Retention
Enterprise accounts

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