Find work in Canada.

322,396 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Youth Worker - 24 hours
YMCA of Greater Toronto
Toronto, ON
Full-time
…with other members of the team including Team Leader and/or…
Added 11 mins ago
Senior Mission Design Authority
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
Cooperate with and communicate extensively with the other program’s Systems Manager as applicable
Added 11 mins ago
Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Manager to lead strategy and consulting engagements. You've successfully managed cross-functional teams of consultants, designers and developers through…
Added 11 mins ago
Deli Shift Leader I
Pilot Company
Lancaster, ON
Full-time
…without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local…
Added 23 mins ago
Trekker Days Program Staff (Contract Position)
Career Trek
The Pas, MB
Contract
Under the guidance and supervision of the Manager and Coordinator, the main areas of work include:
Added 23 mins ago
Manager, Benefits
Doane Grant Thornton LLP
Toronto, ON
Full-time
This role has firmwide responsibility for the administration and management of group insurance benefits and leave programs. The successful incumbent will be experienced in running regular…
Added 23 mins ago
Business Development Manager
Amaris Consulting | Part of Mantu
Toronto, ON
Full-time
We’re looking for a Business Manager to join our Toronto team and help grow a consulting business unit. You’ll work closely with clients, consultants, recruiters, and senior leaders. The…
Added 23 mins ago
Email Program Manager
CPA Ontario
Toronto, ON
Full-time
As Email Program Manager, you will lead and evolve CPA Ontario's email and SMS/MMS programs, driving strategy, innovation and audience engagement across these channels. You will advance our…
Added 23 mins ago
Assistant Manager
Nutrien
Raymore, SK
Full-time
Reporting to the Branch Manager, the Assistant Branch Manager is accountable for the daily onsite business operations while supporting and expanding a customer base within a designated…
Added 23 mins ago
Partenaire d'affaires client
Omnicom Media
Montreal, QC
Full-time
…who specialize in media planning, business strategy, project management, and digital and audio & video…
Added 23 mins ago
Administrative Specialist
Kintetsu World Express
Mississauga, ON
Full-time
…this role, you will assist the Administration & Procurement Manager with a variety of administrative duties and requirements, helping to maintain organized processes and effective…
Added 23 mins ago
Maintenance Operations Manager - Multi-Residential
Morguard
Mississauga, ON
Full-time
The Maintenance Operation Manager is accountable to the Director, Property Management for provision of high-standard uninterrupted building and site operations services and for the…
Added 23 mins ago
Player Support Knowledge Manager
Behaviour Interactive
Montreal, QC
Full-time
…religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable…
Added 23 mins ago
Corporate Partnerships Manager
CPA Ontario
Toronto, ON
Full-time
CPA Ontario is currently in search of a Corporate Partnerships Manager who will play a key role in growing corporate learning partnerships. Acting as a trusted advisor, they build strong…
Added 23 mins ago
Manager, Reliability Project Implementation
Cenovus Energy
Calgary, AB
Full-time
The Manager, Reliability Project Implementation leads a team responsible for ensuring reliability strategies, project requirements, and Management of Change (MOC) deliverables are…
Added 23 mins ago
HSE Manager
Norsk Hydro
Toronto, ON · North York, ON
Full-time
Medical, Rx, Dental, Disability, Life Insurance
Added 23 mins ago
Senior Manager, Terminals
Nutrien
Calgary, AB
Full-time
The Senior Manager, Terminals will report to the Senior Director, Terminals & Capital.
Added 23 mins ago
Manager, Finance Capital Lease & Assets
Vaco by Highspring
Mississauga, ON
Full-time
Our client is a technology company. They are looking for a Manager, Finance Capital Lease & Assets to join their team!
Added 27 mins ago
Journeyman Electrician
Right Time Group of Companies
Kingston, ON
Maintain communication with dispatch, your manager, parts and installation teams
Added 27 mins ago
RMR - Employee Housing Housekeeper
Northland Properties
Revelstoke, BC
…hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across…
Added 27 mins ago
Project Manager (Construction)
Industra Construction Corp
Kelowna, BC
Full-time
Industra Construction Corp. is hiring an experienced Construction Project Manager to lead complex water/wastewater, heavy civil, industrial and infrastructure construction projects across…
Added 27 mins ago
Project Manager (Construction)
Industra Construction Corp
Surrey, BC
Full-time
Industra Construction Corp. is hiring an experienced Construction Project Manager to lead complex water/wastewater, heavy civil, industrial and infrastructure construction projects across…
Added 27 mins ago
Electrical Engineer
Stantec
Ottawa, ON
Full-time
Develop and manage project scope, budget, design approach, staffing and schedule for projects of varying sizes and complexities in coordination with the project manager.
Added 27 mins ago
Electrical Engineer
Stantec
Markham, ON
Full-time
Develop and manage project scope, budget, design approach, staffing and schedule for projects of varying sizes and complexities in coordination with the project manager.
Added 41 mins ago
Operations Supervisor, Bell Sensplex
Ottawa Senators
Ottawa, ON
Full-time
Reporting to the Arena & Facility Manager at the Bell Sensplex, the Operations Supervisor is a key member of our team, ensuring the highest levels of customer service and quality…

Spellbook

Enterprise Customer Success Manager

Remote, Canada

Pay: $123,000 to $145,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We're looking for an experienced and highly organized Enterprise Customer Success Manager (CSM) to support our largest and most complex customers. This role is ideal for someone who thrives in fast-paced, evolving environments and is passionate about delivering value through structured onboarding, proactive account management, and executive-level communication. You’ll be a strategic partner to enterprise clients, driving adoption, managing layered stakeholder relationships, and ensuring long-term success with Spellbook.

RESPONSIBILITIES

Own a portfolio of enterprise accounts, ensuring 97%+ gross revenue retention (GRR).
Lead complex, multi-phase onboarding projects with enterprise clients, aligning timelines, deliverables, and key milestones across internal and client teams.
Conduct discovery to deeply understand each customer’s legal workflows and business goals, tailoring onboarding and training accordingly.
Develop and execute customized enablement strategies that support scalable adoption across large, layered organizations.
Build and maintain strong relationships with multiple stakeholders, including senior legal and executive leaders.
Run Quarterly Business Reviews (QBRs), demonstrating clear ROI and identifying opportunities for expansion or deeper platform engagement.
Maintain accurate, up-to-date records in HubSpot and hold yourself to high standards of CRM data hygiene.
Anticipate client needs and risks, proactively resolving issues and escalating when appropriate.
Collaborate with product, engineering, and support teams to advocate for enterprise customer needs and improve the overall journey.
Support renewals by driving usage, demonstrating value, and identifying champions within each organization.
Stay agile in a fast-changing environment - refining playbooks, processes, and approaches to meet the evolving needs of enterprise clients.
This role will support large global customers that may have team members outside of the EST timezone. Occasional meetings outside of standard working hours may be required to support these customers.
Support with other responsibilities and projects as required.

QUALIFICATIONS

3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Demonstrated success managing complex enterprise accounts with multiple stakeholders.
Experience running structured onboarding projects and ensuring successful implementation.
Polished communicator comfortable interfacing with C-level executives and legal professionals.
Highly organized with strong project management skills; able to manage multiple moving pieces and meet deadlines.
Comfortable with change and ambiguity - this role requires someone who can iterate quickly as we refine our enterprise journey.
Strong analytical skills; able to interpret usage data to uncover insights and drive adoption.
Proficient with HubSpot or similar CRM systems, with a commitment to maintaining clean, reliable data.
Self-starter with a proactive mindset and strong sense of ownership.

NICE TO HAVES

Experience in legal tech or working with legal teams.
Familiarity with tools like MixPanel and customer success platforms (e.g., Vitally, ChurnZero, etc.).
Training in consultative sales methodologies (e.g., Sandler, MEDDIC).
Prior involvement in refining or building customer success processes from the ground up.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

Apply About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of enterprise accounts to drive adoption, retention, and long-term value. They will lead complex onboarding projects and maintain strong relationships with senior stakeholders to ensure platform success.

Requirements

Candidates must have at least 3 years of experience in customer success, account management, or consulting within a B2B SaaS environment. Strong project management skills, experience with CRM systems, and the ability to communicate effectively with executive-level stakeholders are required.

Skills

Customer success
Account management
Enterprise software
SaaS
Project management
Stakeholder management
Onboarding
Strategic planning
CRM
HubSpot
Data analysis
Communication
Legal tech
Consultative sales
Relationship building
Problem solving

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success Manager
SaaS
B2B
HubSpot
Legal tech
Onboarding
Account management
QBR
ROI
Stakeholder management
MixPanel
Vitally
ChurnZero
Sandler
MEDDIC
CRM
Data hygiene
Strategic partnership
Retention
Enterprise accounts

Report this job