Jobs in Canada

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Added 3 mins ago
MM
Design Technology Coordinator - BIM
M Moser Associates
Vancouver, BC
- Full-time
Support clear technical exchanges with delivery team, consultants and other contributors, and escalate unresolved design or delivery decisions to the responsible project lead.
Added 3 mins ago
CC
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- Full-time
Must Haves Experience:
Added 3 mins ago
JI
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- Full-time
Hybrid work: two days per week in our Montreal office
Added 19 mins ago
EC
Outside Sales Representative
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- Full-time
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Added 33 mins ago
C
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Clarks is looking for a Part Time Team Lead to join the team!
Added 33 mins ago
LC
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- Full-time
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AA
Spécialiste des Systèmes de Freinage / Braking System Specialist
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Added 33 mins ago
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Added 34 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
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- Temporary
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Added 34 mins ago
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Senior HR Business Partner
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Saint John, NB
- Full-time
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Added 48 mins ago
SH
Housekeeping Manager | Full-Time | Days Inn by Wyndham Thunder Bay North
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Winnipeg, MB
- Full-time
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Added 48 mins ago
LT
Senior Hardware Engineer
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- Full-time
LMI is seeking a talented Senior Hardware (FPGA) engineer to join a multi-disciplinary engineering team. The successful candidate will have a proven record in developing complex FPGA code…
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…Health, and general accountability to Shared Health Indigenous Lead - Indigenous Health Programs, and while demonstrating a commitment to the Mission, Values and Management Philosophy of…
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Permanent Full-Time Registered Nurse- Team Lead
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Manager, Finance, Performance & Analytics
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- Full-time
Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 48 mins ago
H
Client Success Manager
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Canada
- $90,000 to $120,000 CAD / year
- Full-time
Lead weekly client status meetings covering campaign reporting, optimisations and insights.
Added 48 mins ago
WC
Light Equipment Operator - Ridge Landfill
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Added 1 hour ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 1 hour ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 1 hour ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…

Spellbook

Enterprise Customer Success Manager

Remote, Canada

Remote

$123,000 to $145,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $123,000 to $145,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Posting language: English
Posted: Sep 30, 2026

Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We're looking for an experienced and highly organized Enterprise Customer Success Manager (CSM) to support our largest and most complex customers. This role is ideal for someone who thrives in fast-paced, evolving environments and is passionate about delivering value through structured onboarding, proactive account management, and executive-level communication. You’ll be a strategic partner to enterprise clients, driving adoption, managing layered stakeholder relationships, and ensuring long-term success with Spellbook.

RESPONSIBILITIES

Own a portfolio of enterprise accounts, ensuring 97%+ gross revenue retention (GRR).
Lead complex, multi-phase onboarding projects with enterprise clients, aligning timelines, deliverables, and key milestones across internal and client teams.
Conduct discovery to deeply understand each customer’s legal workflows and business goals, tailoring onboarding and training accordingly.
Develop and execute customized enablement strategies that support scalable adoption across large, layered organizations.
Build and maintain strong relationships with multiple stakeholders, including senior legal and executive leaders.
Run Quarterly Business Reviews (QBRs), demonstrating clear ROI and identifying opportunities for expansion or deeper platform engagement.
Maintain accurate, up-to-date records in HubSpot and hold yourself to high standards of CRM data hygiene.
Anticipate client needs and risks, proactively resolving issues and escalating when appropriate.
Collaborate with product, engineering, and support teams to advocate for enterprise customer needs and improve the overall journey.
Support renewals by driving usage, demonstrating value, and identifying champions within each organization.
Stay agile in a fast-changing environment - refining playbooks, processes, and approaches to meet the evolving needs of enterprise clients.
This role will support large global customers that may have team members outside of the EST timezone. Occasional meetings outside of standard working hours may be required to support these customers.
Support with other responsibilities and projects as required.

QUALIFICATIONS

3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
Demonstrated success managing complex enterprise accounts with multiple stakeholders.
Experience running structured onboarding projects and ensuring successful implementation.
Polished communicator comfortable interfacing with C-level executives and legal professionals.
Highly organized with strong project management skills; able to manage multiple moving pieces and meet deadlines.
Comfortable with change and ambiguity - this role requires someone who can iterate quickly as we refine our enterprise journey.
Strong analytical skills; able to interpret usage data to uncover insights and drive adoption.
Proficient with HubSpot or similar CRM systems, with a commitment to maintaining clean, reliable data.
Self-starter with a proactive mindset and strong sense of ownership.

NICE TO HAVES

Experience in legal tech or working with legal teams.
Familiarity with tools like MixPanel and customer success platforms (e.g., Vitally, ChurnZero, etc.).
Training in consultative sales methodologies (e.g., Sandler, MEDDIC).
Prior involvement in refining or building customer success processes from the ground up.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of enterprise accounts to drive adoption, retention, and long-term value. They will lead complex onboarding projects and maintain strong relationships with senior stakeholders to ensure platform success.

Requirements

Candidates must have at least 3 years of experience in customer success, account management, or consulting within a B2B SaaS environment. Strong project management skills, experience with CRM systems, and the ability to communicate effectively with executive-level stakeholders are required.

Skills

Customer success
Account management
Enterprise software
SaaS
Project management
Stakeholder management
Onboarding
Strategic planning
CRM
HubSpot
Data analysis
Communication
Legal tech
Consultative sales
Relationship building
Problem solving

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success Manager
SaaS
B2B
HubSpot
Legal tech
Onboarding
Account management
QBR
ROI
Stakeholder management
MixPanel
Vitally
ChurnZero
Sandler
MEDDIC
CRM
Data hygiene
Strategic partnership
Retention
Enterprise accounts

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Work requirements

Jobs in Canada