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Added 7 mins ago
Director, Academic Human Resources
University of Toronto
Toronto, ON
As Director, Academic Human Resources, you will provide strategic leadership, management, and vision for academic Human Resources services across the Temerty Faculty of Medicine. Serving as…
Added 7 mins ago
Deputy Program Manager, Airborne MAISR Program
General Dynamics Missions System International
Ottawa, ON
$105,000 to $135,000 CAD / year
Full-time
…program in which General Dynamics Mission Systems-Canada and our partner, Voyageur Aviation, will provide a full-suite of maintenance and engineering services for the Royal Canadian Air…
Added 22 mins ago
Senior Developer - Java - Forgerock AM
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
…for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human…
Added 22 mins ago
Marketing and Communications Project Officer
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Ottawa, ON
Contract
Electricity Human Resources Canada (EHRC) is working with its partners to build a world-class, safety-focused, innovative and inclusive electricity workforce. A key element of our work is…
Added 22 mins ago
Procurement Coordinator - Contract
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Added 22 mins ago
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Added 22 mins ago
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Work with a partner to safely lift and maneuver patients weighing 250+ lbs
Added 22 mins ago
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Full-time
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Added 23 mins ago
Program Manager - Connecting to Careers in Biomanufacturing & Smart Manufacturing
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Brampton, ON · Mississauga, ON · Toronto, ON
University/College degree in human services, employment services, business, or a related field
Added 37 mins ago
Associate Health and Wellness Manager
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Full-time
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Added 52 mins ago
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Added 52 mins ago
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Registered Nurses' Association of Ontario (RNAO)
ON · Ontario, Canada
Temporary
Knowledge of nursing workforce recruitment, retention, education pathways, or health-human-resources initiatives.
Added 52 mins ago
Manager, Strategic Customer Onboarding
Tipalti
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
…customer implementations, including both internally delivered and partner-led engagements. You will be accountable for the performance, development, and success of your team and the overall…
Added 52 mins ago
Deputy Program Manager, Airborne MAISR Program
General Dynamics Mission Systems–Canada
Ottawa, ON
$105,000 to $135,000 CAD / year
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…program in which General Dynamics Mission Systems-Canada and our partner, Voyageur Aviation, will provide a full-suite of maintenance and engineering services for the Royal Canadian Air…
Added 52 mins ago
Manager, Performance Management & Strategic Enablement
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…clear objectives, plans and outcomes, and act as a trusted partner to leaders and teams by bringing clarity to insights and recommendations and executing with speed and discipline across…
Added 52 mins ago
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Work with a partner to safely lift and maneuver patients weighing 250+ lbs.
Added 52 mins ago
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…learning experiences - partnering with the Learning Business Partner, Enterprise, business and HR leaders, and subject matter experts across the full lifecycle, from diagnosing the need…
Added 1 hour ago
Technical Project Coordinator
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Toronto, ON
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…architecture, managed IT support, and IoT solutions. As a trusted partner of industry leaders like Cisco, Fortinet, Artic Wolf and Verkada, Cloud Managed Networks delivers scalable, secure,…
Added 1 hour ago
Clinical Learning Facilitator
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Toronto, ON
Full-time
If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([email protected]) for assistance.
Added 1 hour ago
Associate Director
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Full-time
The Associate Director is a senior leader at Camp Northland and a key partner to the Camp Director in leading the people, culture and camper experience that define our community. With…
Added 1 hour ago
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…inventories within the CMMS, while ensuring tools, materials, and resources are available before work begins through effective planning and job preparation. The role also supports shutdown…
Added 1 hour ago
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Executive/Special Assistant to the President & CEO
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Full-time
We are currently looking for an Executive/Special Assistant to join our expanding team and act as a trusted partner to our President & CEO.
Added 1 hour ago
Executive/Special Assistant to the President and CEO
EL Productions Ltd.
ON · Mississauga, Ontario
Full-time
We are currently looking for an Executive/Special Assistant to join our expanding team and act as a trusted partner to our President & CEO.
Added 1 hour ago
Safety, Health, and Environmental Manager - Nefab Canada
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Spellbook

Manager, Enterprise Customer Success

Remote, Canada

Pay: $155,000 to $180,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Posting language: English
Posted: Sep 30, 2026

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Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We’re hiring a Manager, Customer Success (Enterprise) to lead, coach, and scale a growing team of Enterprise Customer Success Managers (CSMs) responsible for the full customer lifecycle from onboarding and adoption to renewals. This role is critical to helping the team operate consistently as we grow, while delivering strong customer outcomes.

You’ll initially manage a team of ~8 CSMs, across a mix of Mid-Market and Enterprise accounts. As the team expands, the Mid-Market function will transition out so you can focus fully on Enterprise. You will partner closely with the VP of Customer Success & Support to build the processes, playbooks, and reporting structures that enable CSMs to succeed at scale. This is a hands-on role for someone who thrives in a fast-paced, distributed startup environment and genuinely enjoys coaching and developing teammates.

RESPONSIBILITIES

Lead, coach, and support a growing team of Enterprise CSMs across onboarding, adoption, and renewals
Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth
Run bi-weekly call coaching sessions, emphasizing discovery, stakeholder management, value-based conversations, and renewal readiness
Join customer calls when needed to support escalations and model strong customer conversations
Foster a human-first, low-ego culture built on trust, accountability, and continuous improvement
Drive strong portfolio outcomes across your team’s book
Oversee renewals end-to-end, ensuring proactive renewal motions and accurate forecasting
Help CSMs identify risk early, manage difficult renewals, and navigate complex customer situations
Escalate renewal risks and systemic challenges to the VP of Customer Success & Support with clear context and recommendations
Partner closely with the VP of Customer Success & Support to design, implement, and refine:
- Onboarding frameworks and ramp milestones
- Adoption and account health playbooks
- Renewal and forecasting workflows
- Escalation paths and internal operating cadence
Ensure CSMs have the tools, clarity, and resources needed to deliver consistently as the team scales

Lead significant hiring efforts as the team grows, including interviewing and selection
Build and continuously improve onboarding and ramp plans so new CSMs reach productivity quickly
Provide hands-on support to new hires during the ramp-up to set a strong foundation

Monitor account health and adoption signals across the team’s portfolio
Operate with a high bar for clear, consistent communication in a distributed environment
Collaborate closely with Account Management, Sales, Product, and Support to deliver a seamless customer experience

QUALIFICATIONS

3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Experience managing and scaling teams (from 5 to 10+ CSMs)
Proven success driving renewals, retention, and adoption outcomes
Experience hiring, onboarding, and ramping CSMs quickly
Strong understanding of proactive adoption strategies and customer health management
Strong sales acumen or prior sales experience, with the ability to coach discovery and renewal conversations
Exceptional coach and people leader who invests in the growth of their team
Organized, data-driven, and comfortable with forecasting and prioritization
Low-ego, collaborative, and willing to roll up your sleeves to help the team succeed
Clear communicator who thrives in a fast-paced, remote-first environment

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

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More about this job

Responsibilities

Lead, coach, and scale a team of Enterprise Customer Success Managers to drive adoption, retention, and renewal outcomes. Partner with leadership to design and implement operational processes, playbooks, and reporting structures to ensure consistent team performance.

Requirements

Requires 3+ years of experience managing Enterprise Customer Success teams within a high-growth SaaS environment. Candidates must demonstrate proven success in driving renewals and retention, along with strong leadership and coaching capabilities.

Skills

Customer success management
Team leadership
SaaS
Enterprise account management
Renewal management
Forecasting
Coaching
Stakeholder management
Onboarding
Adoption strategies
Sales acumen
Data-driven decision making
Performance management
Strategic planning
Communication

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
Artificial Intelligence
LegalTech
Microsoft Word
Contract management
Renewal forecasting
Account health
Onboarding
Performance coaching
Stakeholder management
Value-based conversations
Remote-first
Series B
Customer lifecycle
Portfolio management
Hiring
Mentorship
Strategy

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