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Added 13 mins ago
Assistant Store Manager Winners HomeSense Cobourg Shopping Centre
TJX Canada – Winners, Marshalls, HomeSense
Cobourg, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 58 mins ago
Senior Manager, Video Production
St. Joseph Communications
Toronto, ON
$80,000 to $90,000 CAD / year
SJC Media is looking for a Senior Manager, Video Production to lead our video team and help us build the next generation of video & audio production across Toronto Life, Maclean's,…
Added 1 hour ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
Reporting to the Manager, Communications and Training, the Training Specialist is responsible for assessing training needs, identifying skill gaps and developing curriculum that align with…
Added 1 hour ago
Credit Analyst
SRS Distribution Inc.
Nanaimo, BC
Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed.
Added 1 hour ago
Manufacturing Operations Supervisor
SRS Distribution Inc.
Langford, BC
Full-time
Assist the General Manager with labor planning, task assignments, and progress monitoring.
Added 1 hour ago
Human Resources Manager
The Staffing Alternative
Mississauga, ON
Full-time
We are seeking an experienced Human Resources Manager to join a growing organization in Ontario. Reporting to the Director of Human Resources, this position will serve as a key operational…
Added 1 hour ago
Supervisor, In-Flight Operations (YYZ)
Flair Airlines Ltd.
Toronto, ON
Temporary
Completion of post-secondary education in Aviation, Business Administration, Human Resources, Occupational Health & Safety, or a related field is preferred.
Added 2 hours ago
Nurse (Casual)
Algonquin College of Applied Arts and Technology
Ottawa, ON
Part-time
Reporting to the Manager of Health Services, the part-time nurse provides on-campus health care and education to students, staff and faculty in collaboration with the Health Services team.…
Added 2 hours ago
Social Worker Degree
HealthCareersInSask.ca
Yorkton, SK
Full-time
Demonstrates knowledge of community services, programs, and resources
Added 2 hours ago
Project Manager, Government and Collaboration Programs, and Academic Partnerships-EN
CAE
Montreal, QC
Full-time
…and academic institutions. The Government and Collaborations Programs, and Academic Partnerships team is at the heart of this environment, interfacing with internal stakeholders, such as…
Added 2 hours ago
Human Resources Manager
Robert Half
Montreal, QC
$85,000 to $110,000 CAD / year
Full-time
$100,000+10% HR Manager - Retail - St-Laurent (Hybrid: Onsite Tuesday & Wednesday)
Added 2 hours ago
Senior Operations Manager - Warehousing
Metro Supply Chain
Calgary, AB
Full-time
The Senior Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution,…
Added 2 hours ago
Animal Feed Customer Service Representative
GVF Group of Companies
Cambridge, ON
Full-time
The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition, and health.
Added 2 hours ago
Clinic Manager
WELL Health Diagnostic Centres
Toronto, ON · Scarborough, ON
Full-time
WELL Health Diagnostic Centres is looking for a qualified and experienced Clinic Manager. The Clinic Manager will be responsible for overseeing the daily clinic operations, accounting…
Added 3 hours ago
Bilingual HR Business Partner – Boucherville Distribution Centre
Loblaw Companies Limited
Boucherville, QC
Full-time
We are seeking an experienced Human Resources Business Partner (HRBP) to support our Boucherville Distribution Centre. As a key member of the site leadership team, you will partner closely…
Added 3 hours ago
Social Worker Degree
HealthCareersInSask.ca
Regina, SK
Full-time
Knowledge of community resources including treatment programs & support agencies
Added 3 hours ago
Project Manager, Government and Collaboration Programs, and Academic Partnerships
CAE
Montreal, QC
Full-time
…and academic institutions. The Government and Collaborations Programs, and Academic Partnerships team is at the heart of this environment, interfacing with internal stakeholders, such as…
Added 3 hours ago
Sr. Manager, Commercial Insights & Analytics
High Liner Foods
ON · Mississauga, ON
Full-time
The Senior Manager, Commercial Insights & Analytics is the strategic insights lead for the organization - responsible for shaping how data, consumer understanding, and category intelligence…
Added 3 hours ago
Lead EHS Advisor
Aecon Group Inc.
AB · Sturgeon County, AB
Full-time
…culture across Aecon Industrial projects. Reporting to the EHS Manager, this role provides field leadership through safety training, inspections, audits, incident investigations, regulatory…
Added 3 hours ago
Assistant Manager/Registered Early Childhood Educator
Canadian Mothercraft Society
Toronto, ON · Etobicoke, ON
Full-time
Status: Assistant Manager/Registered Early Childhood Educator
Added 3 hours ago
Stationary Engineer
Poppy at www.steamforum.com
Engineer, BC
Full-time
Manages Human Resources activities of department in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance…
Added 3 hours ago
Manager, Fulfillment (TBS)
The Beer Store
Bolton, ON
Full-time
We are currently searching for a Manager, Fulfillment (TBS), reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager,…
Added 3 hours ago
Bilingual HR Business Partner – Boucherville Distribution Centre
Loblaw Companies Limited
Boucherville, QC
Full-time
We are seeking an experienced Human Resources Business Partner (HRBP) to support our Boucherville Distribution Centre. As a key member of the site leadership team, you will partner closely…
Added 3 hours ago
Senior Design Coordinator (Construction)
PACT
ON · Mississauga, Ontario
The Senior Design Coordinator will support the Design Manager in the successful delivery of the Interim Infrastructure Sub-Program within the Accelerator Program. The role will provide…
Added 3 hours ago
Building Operator
CROWN PROPERTY MANAGEMENT
Mississauga, ON
$55,000 to $65,000 CAD / year
The Building Operator reports to the Operations Manager and will be involved in the day-to-day operations of the building including general maintenance and maintaining mechanical systems…

Spellbook

Manager, Enterprise Customer Success

Remote, Canada

Pay: $155,000 to $180,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Posting language: English
Posted: Sep 30, 2026

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Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We’re hiring a Manager, Customer Success (Enterprise) to lead, coach, and scale a growing team of Enterprise Customer Success Managers (CSMs) responsible for the full customer lifecycle from onboarding and adoption to renewals. This role is critical to helping the team operate consistently as we grow, while delivering strong customer outcomes.

You’ll initially manage a team of ~8 CSMs, across a mix of Mid-Market and Enterprise accounts. As the team expands, the Mid-Market function will transition out so you can focus fully on Enterprise. You will partner closely with the VP of Customer Success & Support to build the processes, playbooks, and reporting structures that enable CSMs to succeed at scale. This is a hands-on role for someone who thrives in a fast-paced, distributed startup environment and genuinely enjoys coaching and developing teammates.

RESPONSIBILITIES

Lead, coach, and support a growing team of Enterprise CSMs across onboarding, adoption, and renewals
Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth
Run bi-weekly call coaching sessions, emphasizing discovery, stakeholder management, value-based conversations, and renewal readiness
Join customer calls when needed to support escalations and model strong customer conversations
Foster a human-first, low-ego culture built on trust, accountability, and continuous improvement
Drive strong portfolio outcomes across your team’s book
Oversee renewals end-to-end, ensuring proactive renewal motions and accurate forecasting
Help CSMs identify risk early, manage difficult renewals, and navigate complex customer situations
Escalate renewal risks and systemic challenges to the VP of Customer Success & Support with clear context and recommendations
Partner closely with the VP of Customer Success & Support to design, implement, and refine:
- Onboarding frameworks and ramp milestones
- Adoption and account health playbooks
- Renewal and forecasting workflows
- Escalation paths and internal operating cadence
Ensure CSMs have the tools, clarity, and resources needed to deliver consistently as the team scales

Lead significant hiring efforts as the team grows, including interviewing and selection
Build and continuously improve onboarding and ramp plans so new CSMs reach productivity quickly
Provide hands-on support to new hires during the ramp-up to set a strong foundation

Monitor account health and adoption signals across the team’s portfolio
Operate with a high bar for clear, consistent communication in a distributed environment
Collaborate closely with Account Management, Sales, Product, and Support to deliver a seamless customer experience

QUALIFICATIONS

3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Experience managing and scaling teams (from 5 to 10+ CSMs)
Proven success driving renewals, retention, and adoption outcomes
Experience hiring, onboarding, and ramping CSMs quickly
Strong understanding of proactive adoption strategies and customer health management
Strong sales acumen or prior sales experience, with the ability to coach discovery and renewal conversations
Exceptional coach and people leader who invests in the growth of their team
Organized, data-driven, and comfortable with forecasting and prioritization
Low-ego, collaborative, and willing to roll up your sleeves to help the team succeed
Clear communicator who thrives in a fast-paced, remote-first environment

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

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More about this job

Responsibilities

Lead, coach, and scale a team of Enterprise Customer Success Managers to drive adoption, retention, and renewal outcomes. Partner with leadership to design and implement operational processes, playbooks, and reporting structures to ensure consistent team performance.

Requirements

Requires 3+ years of experience managing Enterprise Customer Success teams within a high-growth SaaS environment. Candidates must demonstrate proven success in driving renewals and retention, along with strong leadership and coaching capabilities.

Skills

Customer success management
Team leadership
SaaS
Enterprise account management
Renewal management
Forecasting
Coaching
Stakeholder management
Onboarding
Adoption strategies
Sales acumen
Data-driven decision making
Performance management
Strategic planning
Communication

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
Artificial Intelligence
LegalTech
Microsoft Word
Contract management
Renewal forecasting
Account health
Onboarding
Performance coaching
Stakeholder management
Value-based conversations
Remote-first
Series B
Customer lifecycle
Portfolio management
Hiring
Mentorship
Strategy

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