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Added 11 mins ago
Store Manager | Halifax
Judith & Charles
Halifax, NS
Full-time
…people. We are seeking a passionate, fashion-forward Store Manager to lead our Halifax boutique and deliver an elevated client experience that reflects the sophistication and craftsmanship…
Added 11 mins ago
Assistant Manager
Greene King Brewery
Thunder Bay, ON
Full-time
Working closely with the General Manager, you’ll play a key role in the day-to-day running of the pub and take the lead when they’re not around.
Added 11 mins ago
Lead Endoscopy Practitioner
CHEC
Ilford, MB
Full-time
The role will be to support the hospital manager in the effective management of the Endoscopy Department ensuring the day-to-day operation reflects the highest standard of governance,…
Added 11 mins ago
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
$63,500 to $113,500 CAD / year
Full-time
…own book of business while being backed by experienced sales leadership, award‑winning training programs, clear career paths, and industry‑leading compensation and benefits - including…
Added 27 mins ago
General Manager
West Coast Seniors Housing Management Limited Partnership
Coquitlam, BC
$105,000 to $115,000 CAD / year
Full-time
each other with respect and dignity. We invest in the growth and development of
Added 40 mins ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 40 mins ago
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 40 mins ago
Partnerships Manager
Variety - the Children's Charity of BC
Burnaby, BC
Full-time
We are looking for a Partnerships Manager who is excited by the opportunity to cultivate
Added 41 mins ago
Assistant Manager II
Dollar Tree Stores
Toronto, ON
Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 41 mins ago
Assistant Manager II
Dollar Tree Stores
Prince Albert, SK
Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 41 mins ago
Product Manager, Specimen Management
BD
Mississauga, ON · CAN Mississauga - Derry Road West
$85,000 to $135,000 CAD / year
Full-time
Reporting to the Senior Marketing Manager, the Product Manager (SM) is responsible for developing and executing portfolio strategy throughout the product lifecycle. This includes…
Added 41 mins ago
General Duty Nurse (N2) - Ambulatory Care - Urology Clinic & Procedures
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 41 mins ago
RN/LPN/RPN - Provincial Travel Nurse Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager- Provincial Travel Nurse Team the Registered Nurse (RN), Licensed Practical Nurse (LPN), Registered Psychiatric Nurse (RPN) is responsible for…
Added 41 mins ago
Software Engineer I (Cobol Developer)
TD
Toronto, ON
Full-time
Provide technical leadership during development, testing, implementation, and production support activities.
Added 1 hour ago
Health, Safety & Environment Advisor
Black & McDonald Limited
Pickering, ON
Full-time
…located on the designated client site, reporting to the HSE…
Added 1 hour ago
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Tremplin Consortium supports the career and professional development (CPD) and career preparedness of biomedical graduate trainees and postdoctoral fellows across affiliated research…
Added 1 hour ago
Health, Safety & Environment Advisor
Black & McDonald Limited
Bowmanville, ON
Full-time
…located on the designated client site, reporting to the HSE…
Added 1 hour ago
Research Data Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…University Health Centre (RI-MUHC). The team specializes in the development of methods and tools supporting the documentation, harmonization and integration of data across epidemiological…
Added 1 hour ago
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Solid leadership, management and communications skills
Added 1 hour ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
Senior Product Manager
Vena Solutions
Remote, Canada
Full-time · Remote
…files through utilizing Vena's software. As Senior Product Manager, your goal is to help build a robust and easy-to-use platform based on user research, internal feedback, in-depth review,…
Added 1 hour ago
IT MANAGER
AFD Petroleum Ltd.
Edmonton, AB
Job Summary: Our IT Manager keeps the technology behind AFD running securely and reliably across our operations in Alberta, B.C., Yukon, and Alaska. You’ll lead our IT team, own our…
Added 1 hour ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
Store Manager - Smart Centres Mount Pearl
Jobbe
Mount Pearl, NL
Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…

Spellbook

Manager, Enterprise Customer Success

Remote, Canada

Pay: $155,000 to $180,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Posting language: English
Posted: Sep 30, 2026

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Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We’re hiring a Manager, Customer Success (Enterprise) to lead, coach, and scale a growing team of Enterprise Customer Success Managers (CSMs) responsible for the full customer lifecycle from onboarding and adoption to renewals. This role is critical to helping the team operate consistently as we grow, while delivering strong customer outcomes.

You’ll initially manage a team of ~8 CSMs, across a mix of Mid-Market and Enterprise accounts. As the team expands, the Mid-Market function will transition out so you can focus fully on Enterprise. You will partner closely with the VP of Customer Success & Support to build the processes, playbooks, and reporting structures that enable CSMs to succeed at scale. This is a hands-on role for someone who thrives in a fast-paced, distributed startup environment and genuinely enjoys coaching and developing teammates.

RESPONSIBILITIES

Lead, coach, and support a growing team of Enterprise CSMs across onboarding, adoption, and renewals
Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth
Run bi-weekly call coaching sessions, emphasizing discovery, stakeholder management, value-based conversations, and renewal readiness
Join customer calls when needed to support escalations and model strong customer conversations
Foster a human-first, low-ego culture built on trust, accountability, and continuous improvement
Drive strong portfolio outcomes across your team’s book
Oversee renewals end-to-end, ensuring proactive renewal motions and accurate forecasting
Help CSMs identify risk early, manage difficult renewals, and navigate complex customer situations
Escalate renewal risks and systemic challenges to the VP of Customer Success & Support with clear context and recommendations
Partner closely with the VP of Customer Success & Support to design, implement, and refine:
- Onboarding frameworks and ramp milestones
- Adoption and account health playbooks
- Renewal and forecasting workflows
- Escalation paths and internal operating cadence
Ensure CSMs have the tools, clarity, and resources needed to deliver consistently as the team scales

Lead significant hiring efforts as the team grows, including interviewing and selection
Build and continuously improve onboarding and ramp plans so new CSMs reach productivity quickly
Provide hands-on support to new hires during the ramp-up to set a strong foundation

Monitor account health and adoption signals across the team’s portfolio
Operate with a high bar for clear, consistent communication in a distributed environment
Collaborate closely with Account Management, Sales, Product, and Support to deliver a seamless customer experience

QUALIFICATIONS

3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Experience managing and scaling teams (from 5 to 10+ CSMs)
Proven success driving renewals, retention, and adoption outcomes
Experience hiring, onboarding, and ramping CSMs quickly
Strong understanding of proactive adoption strategies and customer health management
Strong sales acumen or prior sales experience, with the ability to coach discovery and renewal conversations
Exceptional coach and people leader who invests in the growth of their team
Organized, data-driven, and comfortable with forecasting and prioritization
Low-ego, collaborative, and willing to roll up your sleeves to help the team succeed
Clear communicator who thrives in a fast-paced, remote-first environment

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

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More about this job

Responsibilities

Lead, coach, and scale a team of Enterprise Customer Success Managers to drive adoption, retention, and renewal outcomes. Partner with leadership to design and implement operational processes, playbooks, and reporting structures to ensure consistent team performance.

Requirements

Requires 3+ years of experience managing Enterprise Customer Success teams within a high-growth SaaS environment. Candidates must demonstrate proven success in driving renewals and retention, along with strong leadership and coaching capabilities.

Skills

Customer success management
Team leadership
SaaS
Enterprise account management
Renewal management
Forecasting
Coaching
Stakeholder management
Onboarding
Adoption strategies
Sales acumen
Data-driven decision making
Performance management
Strategic planning
Communication

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
Artificial Intelligence
LegalTech
Microsoft Word
Contract management
Renewal forecasting
Account health
Onboarding
Performance coaching
Stakeholder management
Value-based conversations
Remote-first
Series B
Customer lifecycle
Portfolio management
Hiring
Mentorship
Strategy

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