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Added 3 mins ago
M
Senior Manager, Assurance and Accounting
MNP
Ottawa, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 3 mins ago
WM
Senior Fleet Manager (Maintenance)
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
People are the driving force behind everything we do.
Added 3 mins ago
Senior Credit Solutions Associate, Canadian Commercial Banking (Toronto)
Scotiabank
Toronto, ON
…experience needed to progress toward a Senior Credit Solutions Manager role. You will support approximately 2-3 SCSMs in the region and work closely with internal partners and, as needed,…
Added 3 mins ago
Senior Manager, Corporate Lending Services, Deal Team (GWO)
Scotiabank
Toronto, ON
Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating…
Added 3 mins ago
Senior Client Associate (12month contract) -Montreal, QC
Scotiabank
Montreal, QC
Working closely with the Senior Manager, GTB, this role is responsible for providing the following sales and service support to a portfolio of existing and prospective clients:
Added 3 mins ago
Personal Support Worker
Responsive Health Management
Ottawa, ON
Added 3 mins ago
FH
Registered Nurse - Day Cardiac Intervention Unit (DCIU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 3 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Delta, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 3 mins ago
FH
Coordinator, Quality Improvement
Fraser Health
Surrey, BC
- Full-time
Reporting to the Manager (NSQIP & Quality Improvement), the Coordinator works in collaboration with operational and clinical leaders by providing coordinative and administrative…
Added 3 mins ago
FH
Registered Nurse (RN) - Relocate to British Columbia, Canada
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 3 mins ago
FH
Lead, Health Informatics
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
…enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team…
Added 3 mins ago
E
Maintenance III (Casual) - Athabasca
Extendicare
Athabasca, AB
- Part-time
Reporting to the Support Services Manager, the Maintenance Worker performs general, routine maintenance and servicing operations throughout the facility, reports unsafe…
Added 3 mins ago
E
Maintenance III (Full Time) - Athabasca
Extendicare
Athabasca, AB
- Full-time
Reporting to the Support Services Manager, the Maintenance Worker performs general, routine maintenance and servicing operations throughout the facility, reports unsafe…
Added 3 mins ago
RG
Account Manager - Outdoor Program
Rainbow Greenhouses Inc.
Chilliwack, BC · Abbotsford, BC
- Full-time
…employees across multiple provinces. At Rainbow, we grow plants, people, and partnerships with long-term success in…
Added 3 mins ago
K
Senior Manager, Financial Due Diligence, Transaction Services (Industrial Markets, Aerospace and Defence)
KPMG
ON · Toronto, Ontario
- Full-time
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the…
Added 3 mins ago
NS
Facilities Coordinator
Nova Scotia Power
Halifax, NS
- Full-time
…Facilities team in a full-time position. Reporting to Facilities Manager, you'll serve as a key point of coordination for workplace operations, vendor management, service requests,…
Added 3 mins ago
Electrical Designer (12 Month Contract)
BWXT
Peterborough, ON
Reporting to the Design Services Manager, responsibilities of the designer performing this role include supporting the technical direction for the overall project, interfacing with both…
Added 3 mins ago
Manager, Microsoft Licensing Operations
Softchoice
Toronto, ON · Ottawa, ON · Oakville, ON · Montreal, QC · Vancouver, BC · Calgary, AB · AB · BC · British Columbia, Brit
This role provides people leadership and operational oversight across the full licensing transaction lifecycle, including quoting, contract creation and maintenance, ordering, amendments,…
Added 3 mins ago
General Manager
WillScot
Ottawa, ON · Sarnia, ON · Regina, SK · Saskatoon, SK · Prince George, BC · Delta, BC · Gormley, ON · Fort McMurray, AB · Acheson, AB · New Canada, NS · Halifax, NS · Airdrie, AB · Edmonton, AB · Levis, QC · Châteauguay, QC · Winnipeg, MB · Abbotsford, BC · Toronto, ON · ON · MB · AB · SK · NL · Blaketown, NL · Etobicoke, ON · Ft McMurray, AB · Calgary, AB
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation…
Added 3 mins ago
Director, Cloud Platform Services
Government of Alberta
AB
Classification: Management, Senior Manager Zone 2
Added 3 mins ago
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Evening Medication PSW/UCP
Chartwell
Cambridge, ON
- Part-time
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 3 mins ago
C
Guest Attendant
Chartwell
Cambridge, ON
- Part-time
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 3 mins ago
Registered Psychiatric Nurses - Mental Health & Addictions - Seeking Experienced Candidates
Nova Scotia Health and IWK Health
NS · Sydney Indian Reserve No. 28A, NS · Port Hawkesbury, NS · Liverpool, NS · St. Peter's, NS · New Minas, NS · Evanston, NS · North Preston, NS · Margaree Centre, NS · North Sydney, NS · Upper Hammonds Plains, NS · Caledonia, NS · East Preston, NS · Big Glace Bay, NS · Wolfville, NS · Shelburne, NS · River Hebert, NS · Bass River, NS · Eskasoni, NS · Fall River, NS · Digby, NS · Halifax, NS · Middle Musquodoboit, NS · Oxford, NS · Middleton, NS · Lunenburg, NS · Truro, NS · Bridgewater, NS · Springhill, NS · New Glasgow, NS · Yarmouth, NS · Musquodoboit Harbour, NS · Dartmouth, NS · Kentville, NS · Pugwash, NS · Windsor, NS · Barrington Passage, NS · Sheet Harbour 36, NS · Advocate Harbour, NS · Neils Harbour, NS · Sydney, NS · Noel, NS · Chéticamp, NS · Elmsdale, NS · Bedford, NS · Parrsboro, NS · Annapolis Royal, NS · Tatamagouche, NS · Canso, NS · Sherbrooke, NS · Lockeport, NS · Westville, NS · Weymouth, NS · Amherst, NS · Pictou, NS · Antigonish, NS · Lower Sackville, NS · Freeport, NS · Tantallon, NS · Chester, NS · Beechville, NS · Baddeck, NS · Whycocomagh, NS · Meteghan Centre, NS · Indian Brook, NS · Glace Bay, Nova · New Waterford, Nova · All Locations, Nova · Inverness, Nova · Berwick, Nova · Margaree Center, Nova · Membertou, Nova · Wagmatcook, Nova · Guysborough Co., Nova
Reporting to the Manager of Mental Health and Addictions, the Registered Psychiatric Nurse (RPN) is a member of the Mental Health and Addictions team. The Registered Psychiatric Nurse…
Added 3 mins ago
Pharmacist - Clinical Pharmacy
Nova Scotia Health and IWK Health
Halifax, NS
Under the supervision of the Clinical Pharmacy Manager, the Pharmacist is accountable and responsible for ensuring safe and effective drug therapy for patients through the provision of…
Added 3 mins ago
Assistant Project Manager (LES) - Scarborough Subway Extension (STC)
Aecon
Toronto, ON · Scarborough, ON
…believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career - you’ll help build what matters to enable future generations to…

Spellbook

Manager, Enterprise Customer Success

Remote, Canada

Remote

$155,000 to $180,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $155,000 to $180,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Posting language: English
Posted: Sep 30, 2026

Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We’re hiring a Manager, Customer Success (Enterprise) to lead, coach, and scale a growing team of Enterprise Customer Success Managers (CSMs) responsible for the full customer lifecycle from onboarding and adoption to renewals. This role is critical to helping the team operate consistently as we grow, while delivering strong customer outcomes.

You’ll initially manage a team of ~8 CSMs, across a mix of Mid-Market and Enterprise accounts. As the team expands, the Mid-Market function will transition out so you can focus fully on Enterprise. You will partner closely with the VP of Customer Success & Support to build the processes, playbooks, and reporting structures that enable CSMs to succeed at scale. This is a hands-on role for someone who thrives in a fast-paced, distributed startup environment and genuinely enjoys coaching and developing teammates.

RESPONSIBILITIES

Lead, coach, and support a growing team of Enterprise CSMs across onboarding, adoption, and renewals
Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth
Run bi-weekly call coaching sessions, emphasizing discovery, stakeholder management, value-based conversations, and renewal readiness
Join customer calls when needed to support escalations and model strong customer conversations
Foster a human-first, low-ego culture built on trust, accountability, and continuous improvement
Drive strong portfolio outcomes across your team’s book
Oversee renewals end-to-end, ensuring proactive renewal motions and accurate forecasting
Help CSMs identify risk early, manage difficult renewals, and navigate complex customer situations
Escalate renewal risks and systemic challenges to the VP of Customer Success & Support with clear context and recommendations
Partner closely with the VP of Customer Success & Support to design, implement, and refine:
- Onboarding frameworks and ramp milestones
- Adoption and account health playbooks
- Renewal and forecasting workflows
- Escalation paths and internal operating cadence
Ensure CSMs have the tools, clarity, and resources needed to deliver consistently as the team scales

Lead significant hiring efforts as the team grows, including interviewing and selection
Build and continuously improve onboarding and ramp plans so new CSMs reach productivity quickly
Provide hands-on support to new hires during the ramp-up to set a strong foundation

Monitor account health and adoption signals across the team’s portfolio
Operate with a high bar for clear, consistent communication in a distributed environment
Collaborate closely with Account Management, Sales, Product, and Support to deliver a seamless customer experience

QUALIFICATIONS

3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Experience managing and scaling teams (from 5 to 10+ CSMs)
Proven success driving renewals, retention, and adoption outcomes
Experience hiring, onboarding, and ramping CSMs quickly
Strong understanding of proactive adoption strategies and customer health management
Strong sales acumen or prior sales experience, with the ability to coach discovery and renewal conversations
Exceptional coach and people leader who invests in the growth of their team
Organized, data-driven, and comfortable with forecasting and prioritization
Low-ego, collaborative, and willing to roll up your sleeves to help the team succeed
Clear communicator who thrives in a fast-paced, remote-first environment

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

Apply About employer

More about this job

Responsibilities

Lead, coach, and scale a team of Enterprise Customer Success Managers to drive adoption, retention, and renewal outcomes. Partner with leadership to design and implement operational processes, playbooks, and reporting structures to ensure consistent team performance.

Requirements

Requires 3+ years of experience managing Enterprise Customer Success teams within a high-growth SaaS environment. Candidates must demonstrate proven success in driving renewals and retention, along with strong leadership and coaching capabilities.

Skills

Customer success management
Team leadership
SaaS
Enterprise account management
Renewal management
Forecasting
Coaching
Stakeholder management
Onboarding
Adoption strategies
Sales acumen
Data-driven decision making
Performance management
Strategic planning
Communication

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
Artificial Intelligence
LegalTech
Microsoft Word
Contract management
Renewal forecasting
Account health
Onboarding
Performance coaching
Stakeholder management
Value-based conversations
Remote-first
Series B
Customer lifecycle
Portfolio management
Hiring
Mentorship
Strategy

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