Find work in Canada.

318,298 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Marketing & Communications Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
5+ years of experience working in a fast-paced Product, Marketing and/or general Communications role required.
Added 7 mins ago
Strategic Account Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
Responsible for retention, developing cross-selling opportunities and communicating FCC product.
Added 7 mins ago
Product Analyst (Loan Transactions)
FCC / FAC
AB · Regina, SK · Agriculture Place
Full-time
As a Product Analyst, you’ll bring a solution-focused mindset and apply strong analysis skills to support the Loan Transactions domain. You’ll gather, analyze and document business…
Added 7 mins ago
Product Manager - Loyalty and Value Proposition
Servus Credit Union
Calgary, AB · Edmonton, AB
Full-time
We are hiring for a full-time Product Manager - Loyalty and Value Proposition to join our Products, Pricing & Loyalty Team!
Added 7 mins ago
Bilingual Marketing & Event Associate
Apotex
Toronto, ON · North York, ON
$72,284.85 to $101,198.79 CAD / year
…of choice for the Americas for pharmaceutical licensing and product…
Added 7 mins ago
Educator/Key Holder
Tokyo Smoke
Happy Valley-Goose Bay, NL
Part-time
Train and coach educators on product education and ensure an intentional customer experience
Added 7 mins ago
Inside Sales Manager- Toronto
Toast
Toronto, ON
Leverage knowledge of Toast’s product and business to replicate success internationally
Added 7 mins ago
Educator/Key Holder
Tokyo Smoke
Winnipeg, MB
Part-time
Train and coach educators on product education and ensure an intentional customer experience
Added 7 mins ago
Store Manager
Tokyo Smoke
Regina, SK
Full-time
Review and update product displays to ensure the customer experience reflects available product and sales priorities
Added 7 mins ago
Fashion Associate (Part time) - Bayshore Shopping Centre
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
Part-time
Use product knowledge and current promotions to drive add-on sales and support store performance.
Added 22 mins ago
Inside Sales Manager
Norscan Instruments Ltd.
Winnipeg, MB
Full-time
…clients. S/he will ensure that clients are kept up to date on new product launches, product information and promotions. Integrity, vision, and passion are essential for this…
Added 22 mins ago
Fashion Associate (Part time) - Bayshore Shopping Centre
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
Part-time
Use product knowledge and current promotions to drive add-on sales and support store performance.
Added 22 mins ago
Embedded Software Designer
Umano Medical
Quebec, QC
Full-time
…looking for. In collaboration with our graphic designer and product managers, you will create a unique user experience across all our future…
Added 22 mins ago
Jira Service Management Intake & Automation Developer / Toronto, ON (Onsite) - FTE
AceStack
Toronto, ON
Full-time
Jira Service Management Intake & Automation Developer
Added 22 mins ago
Kitchen Supervisor | Part-Time | Enercare Centre
Oak View Group
Toronto, ON
$23 to $29 CAD / hour
Part-time
Participates as a team player with specific responsibilities related to preparation, excellent service, and delivery of product.
Added 22 mins ago
Temporary Fashion Associate - RW&CO
RCL - Reitmans Canada Ltd/Ltée
Toronto, ON
Part-time
Use product knowledge and current promotions to drive add-on sales and support store performance.
Added 22 mins ago
IC Design Verification Engineer
Insight Global
Ottawa, ON
$110,600 to $152,000 CAD / year
Full-time
…processors, and switches. The IP developed by this team underpins a product portfolio generating billions of USD in annual revenue. The chips you help develop are likely found in the car…
Added 22 mins ago
Bilingual Product Manager
TekStaff IT Solutions
Toronto, ON
Contract
TekStaff's Client has a current vacancy for "Bilingual Product Manager"
Added 22 mins ago
Pharmacist
Shoppers Drug Mart
Corunna, ON
Full-time
Added 22 mins ago
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
Part-time
…that store objectives are achieved by focusing on improving product flow from the backroom to the sales…
Added 22 mins ago
Customer Service Representative
ArcelorMittal Produits longs Canada
Hamilton, ON
Full-time
Enter and validate customer orders, including feasibility, availability, allocations, the need for a product study, creation of SAP material codes, and price validation and accuracy;…
Added 22 mins ago
Sous Chef
Abrielle
Toronto, ON
Full-time
Place orders, receive deliveries, and check product quality, weights and pricing against invoices
Added 22 mins ago
Bien-être/diététicien - Gérants de rayon, bien-être RB
Sobeys
Montreal, QC
Full-time
Added 22 mins ago
Director - Business Performance
SharkNinja
Mississauga, ON
Full-time
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the…
Added 22 mins ago
Tooling Engineer - Injection Mold - Automotive (35792)
Activ8 Recruitment & Solutions
Woodstock, ON
$80,000 to $90,000 CAD / year
Full-time
Review product drawings, CAD data, and technical specifications to assess manufacturability and tooling requirements.

Spellbook

Manager, Enterprise Customer Success

Remote, Canada

Pay: $155,000 to $180,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We’re hiring a Manager, Customer Success (Enterprise) to lead, coach, and scale a growing team of Enterprise Customer Success Managers (CSMs) responsible for the full customer lifecycle from onboarding and adoption to renewals. This role is critical to helping the team operate consistently as we grow, while delivering strong customer outcomes.

You’ll initially manage a team of ~8 CSMs, across a mix of Mid-Market and Enterprise accounts. As the team expands, the Mid-Market function will transition out so you can focus fully on Enterprise. You will partner closely with the VP of Customer Success & Support to build the processes, playbooks, and reporting structures that enable CSMs to succeed at scale. This is a hands-on role for someone who thrives in a fast-paced, distributed startup environment and genuinely enjoys coaching and developing teammates.

RESPONSIBILITIES

Lead, coach, and support a growing team of Enterprise CSMs across onboarding, adoption, and renewals
Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth
Run bi-weekly call coaching sessions, emphasizing discovery, stakeholder management, value-based conversations, and renewal readiness
Join customer calls when needed to support escalations and model strong customer conversations
Foster a human-first, low-ego culture built on trust, accountability, and continuous improvement
Drive strong portfolio outcomes across your team’s book
Oversee renewals end-to-end, ensuring proactive renewal motions and accurate forecasting
Help CSMs identify risk early, manage difficult renewals, and navigate complex customer situations
Escalate renewal risks and systemic challenges to the VP of Customer Success & Support with clear context and recommendations
Partner closely with the VP of Customer Success & Support to design, implement, and refine:
- Onboarding frameworks and ramp milestones
- Adoption and account health playbooks
- Renewal and forecasting workflows
- Escalation paths and internal operating cadence
Ensure CSMs have the tools, clarity, and resources needed to deliver consistently as the team scales

Lead significant hiring efforts as the team grows, including interviewing and selection
Build and continuously improve onboarding and ramp plans so new CSMs reach productivity quickly
Provide hands-on support to new hires during the ramp-up to set a strong foundation

Monitor account health and adoption signals across the team’s portfolio
Operate with a high bar for clear, consistent communication in a distributed environment
Collaborate closely with Account Management, Sales, Product, and Support to deliver a seamless customer experience

QUALIFICATIONS

3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Experience managing and scaling teams (from 5 to 10+ CSMs)
Proven success driving renewals, retention, and adoption outcomes
Experience hiring, onboarding, and ramping CSMs quickly
Strong understanding of proactive adoption strategies and customer health management
Strong sales acumen or prior sales experience, with the ability to coach discovery and renewal conversations
Exceptional coach and people leader who invests in the growth of their team
Organized, data-driven, and comfortable with forecasting and prioritization
Low-ego, collaborative, and willing to roll up your sleeves to help the team succeed
Clear communicator who thrives in a fast-paced, remote-first environment

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

Apply About employer

More about this job

Responsibilities

Lead, coach, and scale a team of Enterprise Customer Success Managers to drive adoption, retention, and renewal outcomes. Partner with leadership to design and implement operational processes, playbooks, and reporting structures to ensure consistent team performance.

Requirements

Requires 3+ years of experience managing Enterprise Customer Success teams within a high-growth SaaS environment. Candidates must demonstrate proven success in driving renewals and retention, along with strong leadership and coaching capabilities.

Skills

Customer success management
Team leadership
SaaS
Enterprise account management
Renewal management
Forecasting
Coaching
Stakeholder management
Onboarding
Adoption strategies
Sales acumen
Data-driven decision making
Performance management
Strategic planning
Communication

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
Artificial Intelligence
LegalTech
Microsoft Word
Contract management
Renewal forecasting
Account health
Onboarding
Performance coaching
Stakeholder management
Value-based conversations
Remote-first
Series B
Customer lifecycle
Portfolio management
Hiring
Mentorship
Strategy

Report this job