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Added 4 mins ago
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Quality Insights Manager
Article
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
…challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic,…
Added 5 mins ago
OO
Lead, Integrated Campaigns and Activations (14-Month Fixed Term Contract)
OCS Ontario Cannabis Store
Toronto, ON
- Contract
Reporting to the Manager, Corporate Communications , the Lead, Integrated Campaigns and Activation is responsible for planning, leading and evaluating integrated, multi-channel campaigns…
Added 35 mins ago
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Proposal Procurement Lead (North America)
Veolia | Water Tech
Oakville, ON
- Full-time
…during the ambiguity bidding phase. Reporting to the Senior Manager - Proposal Procurement, North America this role serves as an agile Strategy Enabler to optimize cost-competitiveness and…
Added 1 hour ago
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Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Perform quartile analysis to inform tactical and strategic approaches for sales performance management.
Added 1 hour ago
SL
Business Development Partner
Sun Life
Ajax, ON
- Full-time
…insurance and wealth products. You’ll report to the District Manager (DM) and collaborate with the district and regional team and help generate business results for the overall…
Added 3 hours ago
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Tech Vendor Management Manager
lululemon
Vancouver, BC
- Full-time
Reporting to the Senior Director, Procurement, the Manager, Technology Vendor Management partners with business and technology stakeholders to ensure strategic suppliers deliver strong…
Added 6 hours ago
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Hospital Manager
P3 Veterinary Partners
Timmins, ON
- Internship
…Timmins Animal Hospital has an amazing opportunity for a Hospital Manager interested in growing the practice for a community in need. If you're passionate about providing unparalleled…
Added 7 hours ago
AC
Senior Manager, Supply Chain
Aston Carter
Markham, ON
- $170,000 to $225,000 CAD / year
- Full-time
Contribute to strategic sourcing initiatives across EPC and large project portfolios, ensuring alignment with organizational and project goals.
Added 10 hours ago
CO
Manager, Talent Acquisition
Capital One
Toronto, ON
- Full-time
Reporting to the Senior Manager, Talent Acquisition and as a pivotal member of the Talent Acquisition leadership team, you will coach and lead recruiting professionals from sourcing top…
Added 21 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…
Added 1 day ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
…Montréal. You will lead procurement for a global portfolio of strategic offers and projects, covering both in-house manufacturing and external sourcing. Working closely with Business, R&D…
Added 2 days ago
PG
M&A Manager, Corporate Development
Perseus Group, Constellation Software
Canada
- Full-time
Perseus is growing the business development team within our M&A group. The purpose of this role is to build strong strategic business relationships that lead to the sourcing of current and…
Added 2 days ago
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Strategic Sourcing Manager // Responsable de l'approvisionnement stratégique
BAT
Montreal, QC
- Full-time
Added 2 days ago
AM
Stencil Maker & Production Helper
Ampco Manufacturers Inc.
Surrey, BC
- $18.25 to $22 CAD / hour
- Full-time
AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning…
Added 2 days ago
SC
Vendor Manager IV
SPECTRAFORCE Canada
Toronto, ON
- Contract
The Procurement Manager, Sourcing & Contracting, is responsible for leading complex procurement initiatives from strategy development through sourcing, negotiations, approvals, and contract…
Added 2 days ago
AC
Finance Manager
Aston Carter
AB · Edmonton, Alberta
- $100,000 to $115,000 CAD / year
- Full-time
Our client is seeking an experienced finance leader to drive strategic finance initiatives, operational excellence, and business transformation. This role combines financial leadership,…
Added 2 days ago
AM
Supplier Quality Engineer
Ampco Manufacturers Inc.
Coquitlam, BC
- $60,000 to $80,000 CAD / year
- Full-time
AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning…
Added 2 days ago
Senior Purchasing Specialist, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Reports to: Manager, Supply Chain Management Purchasing
Added 2 days ago
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Project Manager
Actalent
Calgary, AB
- $180,000 to $200,000 CAD / year
- Full-time
This Senior Project Manager role leads the successful delivery of a large-scale, $1B+ total installed cost (TIC) project that has recently transitioned from FEED into detailed engineering.…
Added 2 days ago
NS
Procurement Coordinator - Supply Chain Operations
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Manager, the Procurement Coordinator works in collaboration with the broader Supply Chain Operations procurement functions and is responsible for the effective and…
Added 2 days ago
SB
Supply Chain Manager
Sync Brokerage
Remote, Canada
- $60,000 to $90,000 USD / year
- Full-time
- Remote
Lead supplier reviews, corrective actions, and strategic sourcing initiatives.
Added 2 days ago
LC
Directeur de magasin
Loblaw Companies Limited
Chibougamau, QC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…
Added 2 days ago
A
Designer 2 – Women’s Hike
ARC'TERYX
North Vancouver, BC
- Full-time
Partnering with Development Team Manager to gain visibility into cost estimates, MOQs and LOM concerns throughout concepting and prototyping for seasonal products
Added 2 days ago
AE
Designer 2 – Women’s Hike
Arc'teryx Equipment
North Vancouver, BC
- Full-time
Partnering with Development Team Manager to gain visibility into cost estimates, MOQs and LOM concerns throughout concepting and prototyping for seasonal products
Added 2 days ago
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Advisor, Supply Chain Management Major Projects,
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
Strong understanding of supply chain principles, including strategic sourcing, category management, supplier qualification, and total cost of ownership methodologies.

Spellbook

Manager, Enterprise Customer Success

Remote, Canada

Remote

$155,000 to $180,000 CAD / year · Full-time

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Job details

Pay: $155,000 to $180,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Posting language: English
Posted: Sep 30, 2026

Original job description

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We’re hiring a Manager, Customer Success (Enterprise) to lead, coach, and scale a growing team of Enterprise Customer Success Managers (CSMs) responsible for the full customer lifecycle from onboarding and adoption to renewals. This role is critical to helping the team operate consistently as we grow, while delivering strong customer outcomes.

You’ll initially manage a team of ~8 CSMs, across a mix of Mid-Market and Enterprise accounts. As the team expands, the Mid-Market function will transition out so you can focus fully on Enterprise. You will partner closely with the VP of Customer Success & Support to build the processes, playbooks, and reporting structures that enable CSMs to succeed at scale. This is a hands-on role for someone who thrives in a fast-paced, distributed startup environment and genuinely enjoys coaching and developing teammates.

RESPONSIBILITIES

Lead, coach, and support a growing team of Enterprise CSMs across onboarding, adoption, and renewals
Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth
Run bi-weekly call coaching sessions, emphasizing discovery, stakeholder management, value-based conversations, and renewal readiness
Join customer calls when needed to support escalations and model strong customer conversations
Foster a human-first, low-ego culture built on trust, accountability, and continuous improvement
Drive strong portfolio outcomes across your team’s book
Oversee renewals end-to-end, ensuring proactive renewal motions and accurate forecasting
Help CSMs identify risk early, manage difficult renewals, and navigate complex customer situations
Escalate renewal risks and systemic challenges to the VP of Customer Success & Support with clear context and recommendations
Partner closely with the VP of Customer Success & Support to design, implement, and refine:
- Onboarding frameworks and ramp milestones
- Adoption and account health playbooks
- Renewal and forecasting workflows
- Escalation paths and internal operating cadence
Ensure CSMs have the tools, clarity, and resources needed to deliver consistently as the team scales

Lead significant hiring efforts as the team grows, including interviewing and selection
Build and continuously improve onboarding and ramp plans so new CSMs reach productivity quickly
Provide hands-on support to new hires during the ramp-up to set a strong foundation

Monitor account health and adoption signals across the team’s portfolio
Operate with a high bar for clear, consistent communication in a distributed environment
Collaborate closely with Account Management, Sales, Product, and Support to deliver a seamless customer experience

QUALIFICATIONS

3+ years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment
Experience managing and scaling teams (from 5 to 10+ CSMs)
Proven success driving renewals, retention, and adoption outcomes
Experience hiring, onboarding, and ramping CSMs quickly
Strong understanding of proactive adoption strategies and customer health management
Strong sales acumen or prior sales experience, with the ability to coach discovery and renewal conversations
Exceptional coach and people leader who invests in the growth of their team
Organized, data-driven, and comfortable with forecasting and prioritization
Low-ego, collaborative, and willing to roll up your sleeves to help the team succeed
Clear communicator who thrives in a fast-paced, remote-first environment

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role - including base salary and on-target commissions, where applicable - and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

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More about this job

Responsibilities

Lead, coach, and scale a team of Enterprise Customer Success Managers to drive adoption, retention, and renewal outcomes. Partner with leadership to design and implement operational processes, playbooks, and reporting structures to ensure consistent team performance.

Requirements

Requires 3+ years of experience managing Enterprise Customer Success teams within a high-growth SaaS environment. Candidates must demonstrate proven success in driving renewals and retention, along with strong leadership and coaching capabilities.

Skills

Customer success management
Team leadership
SaaS
Enterprise account management
Renewal management
Forecasting
Coaching
Stakeholder management
Onboarding
Adoption strategies
Sales acumen
Data-driven decision making
Performance management
Strategic planning
Communication

Benefits

Group benefits
Mental health support
Holiday closure
Paid time off
Monthly paid meals
Annual wellness allowance
Parental leave top-ups
Stock option grants

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
Artificial Intelligence
LegalTech
Microsoft Word
Contract management
Renewal forecasting
Account health
Onboarding
Performance coaching
Stakeholder management
Value-based conversations
Remote-first
Series B
Customer lifecycle
Portfolio management
Hiring
Mentorship
Strategy

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