Customer service jobs in Canada

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Added 29 days ago
A
Client Service Representative, La Crete (18 months Term)
ATB
La Crête, AB
- Full-time
Proven customer service and/or sales experience.
Added 29 days ago
A
Client Service Representative - Lethbridge Mayor Magrath
ATB
Lethbridge, AB
- Full-time
Proven customer service and/or sales experience.
Added 29 days ago
HE
Customer Service Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $40,000 to $46,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 29 days ago
IK
Customer Service Representative - Credit
INLAND KENWORTH US INC
Langley (District), BC
- Full-time
- Temporary
The Customer Service Representative is part of the AR/Collections team and will be responsible for the follow-up and collection of all accounts and contracts receivable including the…
Added 29 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Airdrie, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 29 days ago
C
Client Service Representative (Hourly)
CIBC
Lethbridge, AB
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 29 days ago
SD
Customer Service Supervisor
Spence Diamonds Ltd.
Vaughan, ON
- $47,000 to $51,000 CAD / year
- Full-time
…customers through the Spence showroom experience. Establish strong customer connections and deliver exceptional service in a face-to-face…
Added 29 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
North Vancouver, BC
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 29 days ago
C
Client Service Representative (Hourly)
CIBC
Regina, SK
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 29 days ago
C
Client Service Representative
CIBC
Campbell River, BC · CampbellRiver-StAnns&IslandHwy
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 29 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 29 days ago
WC
Customer Service Representative
Waste Connections
Vancouver, BC
- Full-time
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service…
Added 29 days ago
Customer Service Representative
U-Haul
Surrey, BC
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 29 days ago
C
Client Service Representative
CIBC
Ottawa, ON · Manotick Mews
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 29 days ago
B
Customer Service Representative
BMO
Welland, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 29 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 29 days ago
Customer Service Agent
Calm Air Human Resources
Rankin Inlet, NU
Must have exceptional customer service skills · Must have own transportation to and from work
Added 29 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ponoka, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 29 days ago
C
Client Service Representative [Hourly]
CIBC
Toronto, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 29 days ago
B
Customer Service Representative - Downtown Montreal Area
BMO
Montreal, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 29 days ago
Customer Service Representative - Clerk II
City of Edmonton
AB
As the primary public face of the Animal Care & Control Centre, Customer Service Representatives play a vital role in fostering safe, responsible, and compassionate pet ownership across our…
Added 29 days ago
EH
Customer Service Representative - Hamilton Airport
Enterprise Holdings
Hamilton, ON
- $19 CAD / hour
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 29 days ago
W
Customer Service Representative
Westlake
Woodbridge, ON · EXT - Woodbridge Siding
- Full-time
About three years of customer service experience; experience in a manufacturing environment is a plus.
Added 29 days ago
W
Customer Service Representative
Westlake
Woodbridge, ON · EXT - Woodbridge Siding
- Full-time
About three years of customer service experience; experience in a manufacturing environment is a plus.
Added 29 days ago
FB
Customer Service Representative - Part Time and Casual
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

Spence Diamonds Ltd.

Customer Service Supervisor

Vaughan, ON, Canada

$47,000 to $51,000 CAD / year · Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Pay: $47,000 to $51,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

WHO WE ARE
Spence is proudly a Canadian Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.

Our people are the center stone of our business, who bring our vision to life for every customer, every day.

We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!

WHAT WE OFFER

Attractive compensation packages
Extended health benefits
Amazing employee, friends & family discounts on our products
A variety of Learning and Development resources
Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
Regular celebrations & employee incentive programs
Team building events and activities
Opportunity to grow within the company
Continuous on the job training, support and mentorship

THE ROLE

Sales Support Supervisor

As a member of the Store Leadership Team, you embody our culture and core values by demonstrating outstanding leadership and support to our front of house Sales Support team.

Reporting to the Store Director (SD), you are the backbone of our store with vital impact on our client experience as you and your team are the first and last points of contact to interact with our customers.

As our Sales Support Supervisor, you are responsible for keeping the standards of excellence HIGH when it comes to providing an exceptional client experience whether it’s over the phone or in person.

You have an eye for attention to detail and ensure exceptional process handling which includes data management/entry, financial handling and store operational compliance.

A day in the life typically involves anything from handling sales transactions, answering client calls and emails, managing inventory counts, shipping and receiving products, training and developing your team of Sales Support Associates, supporting the Store Director with store repair and maintenance, upkeeping our showroom presentation standards, and stepping in to support our Sales Consultants by assisting clients on the floor until the sales team becomes available.

RESPONSIBILITIES

Client and In Store Experience

Greet every customer in a positive and professional manner, ensuring an exceptional client experience every time whether over the phone, email or in person.
Promptly and professionally answer/respond to all company or client correspondence.
Inspect and process incoming product repairs.
Follow up with customers via phone or email regarding their repair orders.
Conduct product quality checks and provide fulfilled/completed orders to customers at pickup, ensure that customers feel taken care of and supported throughout the process.
Cash handling and end of day processing.
Ensuring upkeep of showroom appearance, merchandising and store tidiness.
Shipping and receiving of inventory and orders. Following all company guidelines regarding inventory control.
Maintain supply inventories and conduct physical inventory cycle counts – alerting management of any discrepancies.
Address and resolve customer satisfaction issues (CSP’s) and implement appropriate solutions quickly and professionally in line with company guidelines to maintain an excellent customer experience.
Offer support to our sales teams during busy periods by taking customers through the Spence showroom experience. Establish strong customer connections and deliver exceptional service in a face-to-face environment.
Confidently present products and services, clearly communicating their value to customers.
Maintain showroom presentation, including merchandising standards and overall cleanliness.
Support with store maintenance, repairs, and general upkeep.
Manage Health and Safety compliance as the Stores H&S Representative.

Leadership

Recruitment, training, performance management, conflict resolution, coaching and development of sales support team.
Directly oversee and enforce new staff adherence to the designated training process and agenda in partnership with Operations team.
Supervise and support the productivity, accuracy, and efficiency of the sales support team, working with the store leadership team to provide sales training to sales support associates.
Training and development of sales support team, ensuring all staff have thorough knowledge and are in compliance with Spence policies and procedures.
Follow company process on performance managing sales support associates and work with the SD to provide coaching and creating necessary action plans.
Conduct regular one-on-one meetings, coaching sessions, and real-time feedback discussions.
Create and manage monthly schedules for the sales support associates and ensuring scheduled hours do not exceed allotted hours.
Support the SD in ensuring store standards and business operations are running smoothly.
Support SD in impacting store/team morale, culture and engagement by supporting with upholding initiatives/approaches implemented to foster a positive work environment.
Support SD with ensuring adherence to company policies related to safety, security, and loss prevention.

QUALIFICATIONS

1-2+ years of previous supervisory experience, ideally managing a team of 3-5 people
5+ years of Customer Service/Client facing experience
Strong communication skills both verbally and written
Ability to think on the spot and demonstrate strong problem solving
Strong organization skills with the ability to multi-task
Strong attention to detail
Excellent time management skills and the ability to prioritize work
Proficiency in MS office
Must be legally authorized to work in Canada

WORKING SCHEDULE

This is a full-time position, requiring 40 hours of work per week. As this is a leadership role, we are seeking someone with a flexible schedule, including availability for working evenings and weekends.

COMPENSATION

The starting annual salary for this position is $47k - 51k. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Sales Support Supervisor leads the front-of-house team to ensure an exceptional client experience while managing daily store operations. Responsibilities include staff training, inventory control, cash handling, and supporting the Store Director with store maintenance and compliance.

Requirements

Candidates must have at least 5 years of customer service experience and 1-2 years of supervisory experience. Proficiency in MS Office and strong organizational and communication skills are required for this role.

Skills

Customer service
Team leadership
Staff training
Performance management
Conflict resolution
Cash handling
Inventory management
Data entry
Communication skills
Problem solving
Time management
MS Office
Merchandising
Health and safety compliance
Scheduling

Benefits

Extended health benefits
Employee discounts
Learning and development resources
Work anniversary gifts
Birthday gifts
Employee incentive programs
Team building events
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Leadership
Retail
Inventory Management
Cash Handling
Staff Development
Performance Management
Showroom Presentation
Merchandising
Health and Safety
Loss Prevention
MS Office
Scheduling
Operations
Client Experience
Communication
Problem Solving
Time Management
Training

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Customer service jobs in Canada

Client Service Representative, La Crete (18 months Term)

Client Service Representative - Lethbridge Mayor Magrath

Customer Service Representative

Customer Service Representative - Credit

Post Office Clerk, Hourly Part Time Flexible Shifts

Client Service Representative (Hourly)