Retail Store Manager

Spier & Mackay is looking for a Retail Store Manager to lead our new downtown Toronto location. This role is responsible for overseeing daily store operations, driving sales performance, delivering an elevated customer experience, and building a strong in-store team culture that reflects the Spier & Mackay brand.

We are looking for someone with a strong background in menswear retail, leadership, client service, and team development. The ideal candidate understands both the operational and clienteling side of retail and can create a refined, welcoming shopping experience.

Responsibilities

• Lead and manage all day-to-day store operations
• Drive sales performance and achieve store KPIs
• Deliver a high level of customer service and client experience
• Build and maintain strong relationships with clients and repeat customers
• Recruit, train, and develop retail staff
• Oversee scheduling, payroll support, and team performance
• Ensure visual merchandising and store presentation align with brand standards
• Manage inventory, stock levels, and product replenishment
• Support in-store events, promotions, and new product launches
• Collaborate with head office teams on merchandising, operations, and customer feedback
• Maintain a professional, organized, and team-oriented environment

Qualifications

• 5+ years of retail management experience, preferably in menswear or luxury retail
• Strong leadership and communication skills
• Passion for menswear, tailoring, and personal styling
• Experience driving sales and managing store performance
• Strong organizational and problem-solving abilities
• Comfortable working in a fast-paced retail environment
• Experience with clienteling and relationship-driven sales is an asset
• Flexible schedule including weekends and evenings as required