Closed listing
Retail Store Manager
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 5+ years of retail management experience, preferably in menswear or luxury retail
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Spier & Mackay is looking for a Retail Store Manager to lead our Heartland & new downtown Toronto location. This role is responsible for overseeing daily store operations, driving sales performance, delivering an elevated customer experience, and building a strong in-store team culture that reflects the Spier & Mackay brand.
We are looking for someone with a strong background in menswear retail, leadership, client service, and team development. The ideal candidate understands both the operational and clienteling side of retail and can create a refined, welcoming shopping experience.
Responsibilities
- Lead and manage all day-to-day store operations
- Drive sales performance and achieve store KPIs
- Deliver a high level of customer service and client experience
- Build and maintain strong relationships with clients and repeat customers
- Recruit, train, and develop retail staff
- Oversee scheduling, payroll support, and team performance
- Ensure visual merchandising and store presentation align with brand standards
- Manage inventory, stock levels, and product replenishment
- Support in-store events, promotions, and new product launches
- Collaborate with head office teams on merchandising, operations, and customer feedback
- Maintain a professional, organized, and team-oriented environment
Qualifications
- 5+ years of retail management experience, preferably in menswear or luxury retail
- Strong leadership and communication skills
- Passion for menswear, tailoring, and personal styling
- Experience driving sales and managing store performance
- Strong organizational and problem-solving abilities
- Comfortable working in a fast-paced retail environment
- Experience with clienteling and relationship-driven sales is an asset
- Flexible schedule including weekends and evenings as required
More about this job
Responsibilities
Lead daily store operations, drive sales and store KPIs, and deliver a high-quality customer experience. Develop the in-store team, manage staffing and inventory, maintain brand-aligned presentation, and collaborate with head office on merchandising, operations, and customer feedback.
Requirements
Requires 5+ years of retail management experience, preferably in menswear or luxury retail, along with strong leadership, communication, and organizational skills. Candidates should have experience driving sales and store performance, a passion for menswear and tailoring, and ideally experience with clienteling and relationship-driven sales; schedule flexibility for evenings and weekends is required.
Skills
- Retail Management
- Menswear Retail
- Leadership
- Customer Service
- Clienteling
- Relationship Building
- Sales Performance
- Team Development
- Recruiting
- Training
- Scheduling
- Visual Merchandising
- Inventory Management
- Personal Styling
- Problem-Solving
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
- Human Resources
Keywords
- Retail Store Operations
- Menswear
- Luxury Retail
- Sales Performance
- Store KPIs
- Customer Experience
- Clienteling
- Repeat Customers
- Recruitment
- Staff Training
- Team Performance
- Scheduling
- Payroll Support
- Visual Merchandising
- Brand Standards
- Inventory Management
- Stock Replenishment
- In-Store Events
- Promotions
- Product Launches
- Tailoring
- Personal Styling
- Customer Feedback