Retail Store Manager

Spier & Mackay is looking for a Retail Store Manager to lead our Mississauga location. This role is responsible for overseeing daily store operations, driving sales performance, delivering an elevated customer experience, and building a strong in-store team culture that reflects the Spier & Mackay brand.

We are looking for someone with a strong background in menswear retail, leadership, client service, and team development. The ideal candidate understands both the operational and clienteling side of retail and can create a refined, welcoming shopping experience.

Responsibilities

• Lead and manage all day-to-day store operations
• Drive sales performance and achieve store KPIs
• Deliver a high level of customer service and client experience
• Build and maintain strong relationships with clients and repeat customers
• Recruit, train, and develop retail staff
• Oversee scheduling, payroll support, and team performance
• Ensure visual merchandising and store presentation align with brand standards
• Manage inventory, stock levels, and product replenishment
• Support in-store events, promotions, and new product launches
• Collaborate with head office teams on merchandising, operations, and customer feedback
• Maintain a professional, organized, and team-oriented environment

Qualifications

• 5+ years of retail management experience, preferably in menswear or luxury retail
• Strong leadership and communication skills
• Passion for menswear, tailoring, and personal styling
• Experience driving sales and managing store performance
• Strong organizational and problem-solving abilities
• Comfortable working in a fast-paced retail environment
• Experience with clienteling and relationship-driven sales is an asset
• Flexible schedule including weekends and evenings as required

Application Instructions: All applications must be submitted exclusively through this job posting. Applications submitted through alternative channels, including direct emails or personal outreach, will not be considered. Failure to follow these instructions may result in disqualification from the recruitment process.