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Added 2 mins ago
CH
Food & Beverage Manager
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…responsibility for the Food & Beverage program including front of house service and culinary. This role provides leadership and oversight to ensure the department operates efficiently,…
Added 2 mins ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
The Program Manager is the primary point of accountability for assigned customer programs from quotation through full-scale production. This role coordinates engineering, manufacturing…
Added 2 mins ago
KE
Labourer
KBL Environmental Ltd.
Whitehorse, YT
- Full-time
Provide exceptional customer service both at KBL and while representing the company in external interactions.
Added 2 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Campbell River, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
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Technical Account Manager (TAM)
DINGO
BC · British Columbia, Canada
- Full-time
Lead customer engagement - Facilitate regular customer reviews, performance discussions and strategic planning to ensure alignment on priorities, expectations and outcomes.
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Manager, Security GRC
nesto
Canada
- Full-time
…push the industry forward through innovation, technology, and customer-focused…
Added 2 mins ago
WC
(CAN) Leader de nuit
Walmart Canada
Thetford Mines, QC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 2 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
New Glasgow, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 2 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
ON · Greater St-Catharines-Niagara Metropolitan Area
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
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E
Automotive Detailer - Car Washer - Calgary
Enterprise
Calgary, AB
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 2 mins ago
AA
Spécialiste en Architecture PDP / PDP Architecture Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
Added 2 mins ago
KE
Labourer
KBL Environmental Ltd.
Yellowknife, NT
- Full-time
Provide exceptional customer service both at KBL and while representing the company in external interactions.
Added 2 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Saint John, NB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
PC
Manager, Processing - London, ON
Premier Canada Assurance
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You’ll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 2 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…for vendor partners. The role ensures product availability, service level attainment, cost control, and operational efficiency while supporting business growth initiatives across the M&M…
Added 2 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…for vendor partners. The role ensures product availability, service level attainment, cost control, and operational efficiency while supporting business growth initiatives across the M&M…
Added 2 mins ago
SA
Tonic Bar Team Lead
Sweat and Tonic
Toronto, ON
- Full-time
You provide exceptional customer service with the ability to create memorable guest experiences.
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Customer Account Manager
EconoLease
Toronto, ON · Scarborough, ON
- $65,000 to $80,000 CAD / year
- Full-time
The Customer Account Manager is responsible for converting partner-introduced opportunities into successful customer outcomes. This role owns the end-to-end customer journey, from initial…
Added 2 mins ago
K
Technologist - Mechanical Assembly/Testing
Kinectrics
Toronto, ON
- Full-time
Respond to customer inquiries, maintain good customer relations and solve problems.
Added 2 mins ago
FC
CAN Driver
FedEx Canada
Port Coquitlam, BC
- Part-time
…shipments for conformance to Federal Express Canada features of service; to provide related customer service…
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E
Firmware Developer
Epiroc
Pitt Meadows, BC
- Full-time
…surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global…
Added 2 mins ago
E
Systems Designer
Epiroc
Pitt Meadows, BC
- Full-time
…surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global…
Added 2 mins ago
A
President - Alebex AI
Alebex
Vancouver, BC
- Full-time
Lead go-to-market strategy, business development, sales, marketing and customer success. Win key strategic customers and partnerships, convert suitable pilots into paid deployments, and…
Added 2 mins ago
AA
Chef de la Planification Budgétaire et de la Gouvernance / Head of Business Planning & Governance
Airbus Aircraft
Mirabel, QC
- Full-time
Vous avez une expérience en gestion de programme/projet, vous souhaitez travailler dans l’environnement du service à la clientèle au sein d’une équipe dynamique et vous souhaitez évoluer et…
Added 2 mins ago
E
Customer Account Manager
EconoLease
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
The Customer Account Manager is responsible for converting partner-introduced opportunities into successful customer outcomes. This role owns the end-to-end customer journey, from initial…

Spin Master Ltd

Sr. Software Solutions Specialist

Toronto, ON, M5V 3M2, Canada

The anticipated pay range for candidates who will work in Ontario is $ 81,500 to $108,600 Per Annum. · Full-time

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Job details

Pay: The anticipated pay range for candidates who will work in Ontario is $ 81,500 to $108,600 Per Annum.
Job type: Full-time
Experience: 5+ years of experience in Digital Workplace, Enterprise Applications, IT Service Delivery, or Technology Solutions roles.
Posting language: English
Posted: Oct 27, 2026

Original job description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds - and that’s why we want you!

Job Description:

What will you work on?
We are seeking a highly motivated and customer-focused Senior Software Solutions Specialist to join our Global IT Services team, reporting to the Manager, Digital Workplace Engineering. This role is responsible for evaluating, implementing, optimizing, and supporting enterprise software solutions across a global environment of approximately 3,500 endpoints. The successful candidate will serve as a senior trusted advisor to business leaders, driving business workflow discussions, gathering and translating complex business requirements into technology solutions, and leading enterprise software governance initiatives. This role acts as the primary liaison between business units and IT, ensuring software investments align with business objectives, security requirements, operational standards, and long-term technology strategy.

How will you create impact?

Lead business workflow discovery sessions with stakeholders to identify process improvement opportunities and recommend technology solutions.
Own and mature the enterprise software intake, evaluation, and governance process for all new software requests.
Establish software governance standards, intake procedures, approval workflows, and lifecycle management practices for a global organization of approximately 3,500 employees.
Develop business cases, ROI analyses, and technology recommendations for software investments and strategic initiatives.
Evaluate software platforms, SaaS applications, and digital workplace technologies through assessments and pilot programs.
Manage the lifecycle of enterprise applications from onboarding through retirement.
Coordinate software deployments, testing, release management, and user adoption activities.
Maintain relationships with strategic software vendors including Microsoft, Adobe, Autodesk, Figma, and Articulate.
Administer and optimize ServiceNow software request workflows and catalog offerings.
Collaborate with Security, Infrastructure, Endpoint Engineering, Procurement, Finance, and Legal teams.
Develop governance standards, documentation, knowledge articles, and operational procedures.
Monitor industry trends and recommend innovative solutions to improve the digital employee experience.

What are your skills and experience?

5+ years of experience in Digital Workplace, Enterprise Applications, IT Service Delivery, or Technology Solutions roles.
Experience supporting enterprise environments with 3,000+ users/endpoints.
Proven experience leading enterprise software evaluations, implementations, and governance initiatives.
Experience designing, implementing, and managing a software intake and approval process within a small-to-mid-sized organization of approximately 3,000-4,000 employees while facilitating business workflow discussions and translating business requirements into scalable technology solutions.
Experience with ServiceNow and IT service management processes.
Experience with Microsoft 365, Teams, SharePoint, OneDrive, Copilot, Power Platform, and Jira an asset.
Experience with SaaS application ecosystems and change management initiatives nice to have.
ITIL 4 Foundation Certification an asset.

The anticipated pay range for candidates who will work in Ontario is $ 81,500 to $108,600 Per Annum. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. Spin Master Inc. is a multi-state employer, and this salary range may not reflect positions that work only in other states.

This job posting is tied to an open vacancy.

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities#xa; • Flexible Work Hours#xa; • Innovation, Collaboration and Fun#xa; • Comprehensive Benefits#xa; • Other fun Perks!#xa;

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.

Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.

We do appreciate all interest; however only those selected for interview will be contacted.

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More about this job

Responsibilities

Lead business workflow discovery and translate business requirements into scalable technology recommendations, business cases, and enterprise software solutions. Own software intake and governance, manage application lifecycles and deployments, optimize ServiceNow workflows, and coordinate with business and IT partners and strategic vendors.

Requirements

Requires 5+ years of experience in digital workplace, enterprise applications, IT service delivery, or technology solutions, including support for environments with 3,000+ users or endpoints. Candidates should have experience leading software evaluations, implementations, governance, intake and approval processes, business workflow discussions, and ServiceNow-based IT service management; ITIL 4 certification and familiarity with Microsoft 365 tools and Jira are assets.

Skills

Enterprise Software Governance
Business Workflow Discovery
Requirements Gathering
Software Evaluation
Software Implementation
Lifecycle Management
ServiceNow
IT Service Management
Microsoft 365
Microsoft Teams
SharePoint
OneDrive
Copilot
Power Platform
Jira
Change Management

Benefits

Flexible Work Hours
Comprehensive Benefits
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Digital Workplace
Enterprise Applications
IT Service Delivery
Enterprise Software
Software Governance
Software Intake
Approval Workflows
Business Workflow Discovery
Requirements Gathering
Business Cases
ROI Analysis
SaaS Applications
ServiceNow
IT Service Management
Microsoft 365
Microsoft Teams
SharePoint
OneDrive
Copilot
Power Platform
Jira
Adobe
Autodesk
Figma
Articulate
Change Management
Release Management
ITIL 4 Foundation
Digital Employee Experience

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