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Spinal Cord Injury Ontario

Service Navigation Coordinator (Full-Time)

Toronto, ON, Canada

Salary: $63,133/annual · Full-time

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Job details

Pay: Salary: $63,133/annual
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Service Navigation Coordinator

(Full-Time)

The Organization

Spinal Cord Injury Ontario is an expert in the field of spinal cord injury (SCI) community services. Founded in 1945, SCI Ontario’s mission is to “provide peer experiences, education, advocacy, and ongoing services for those impacted by spinal cord injuries.”. Our Vision: Individuals impacted by spinal cord injuries thriving.

Job Summary

As part of a dynamic provincial organization, the Service Navigation Coordinator provides coordination of services, active support, resources, and education. The position focuses on client centered goals and solutions to navigate system barriers that prevent persons with spinal cord injuries living the life they choose.

This is an existing position and an active vacancy. The Service Navigation Coordinator position requires an innovative and resourceful individual to assist with serving clients in Toronto area. This full-time position is based out of the Toronto provincial office with travel throughout the community. The current work arrangement includes approximately three (3) days per week working on site at the office, with the remaining workdays varying based on client, community, and operational needs. These days may include community/client visits or remote administrative work, depending on the schedule and priorities for the week. Regular travel throughout Toronto is required.

Reporting to the Manager, Service Navigation & Intake, you will:

Work with individuals with a spinal cord injury and their families in acute care, rehabilitation and in the community
Act as a resource, navigator, advisor and facilitator, supporting and advocating for clients, their family and the community
Work with clients on goal setting and attainment in the areas of equipment, housing, transportation, health and wellness, recreation, personal support services, and funding.
Provide information and education on a wide variety of topics related to spinal cord injury

Qualifications

University Degree in rehabilitation service, social work, social sciences or equivalent education and experience
Minimum three years’ experience in a rehabilitation setting within community services as well as other social and health related disciplines or similar related experience
Holistic/generalist knowledge of mobility disabilities and their functional and emotional implications
Proven assessment skills, conflict resolution and mediation experience
Excellent verbal and written communication skills
Solid planning and time management skills
Comprehensive knowledge of community service and support networks
Experience with case management databases; and knowledge of interRAI CHA, an asset
Demonstrated computer proficiency working in an MS Office environment
Ability to travel within the region, with occasional provincial travel.
Bilingual, written and verbal communication in French, an asset

What We Offer, SCI Ontario offers a competitive total rewards package, including:

Comprehensive group benefits, including extended health, dental and vision coverage
Life insurance, Long-Term Disability (LTD), and Accidental Death & Dismemberment (AD&D) coverage
Paid vacation, sick days and personal days
Paid winter holiday closure 2026/2027
Pension Plan
Flexible work arrangements, where operationally appropriate

Salary: $63,133/annual

Given the essence of Spinal Cord Injury Ontario, lived spinal cord injury experience will always be considered an important criterion among the criteria that are part of any given search. Spinal Cord Injury Ontario is an equal opportunity employer dedicated to achieving accessibility in employment for persons with disabilities, while ensuring inclusive, barrier-free selection processes and work environments.

SCIO is committed to equity diversity, and inclusion in our recruitment processes. We strive to create a workplace that reflect the communities we serve, and everyone feels empowered to bring their full, authentic selves to work with a sense of belonging. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: Indigenous peoples, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions.

Reasonable and appropriate accommodation will be provided during the recruitment process upon request and addressed confidentially. We thank all applicants; however, only those under consideration will be contacted. Upon request, this position will require a Police Record Check and credentials verification.

Your positive relationship-building skills, coupled with a solid record of dependability, commitment and passion to make a difference make you the ideal candidate for this position. If you would like to make a meaningful contribution to your community, please forward your resume and cover letter outlining your interest as related to the job posting, as well as salary expectations in confidence by October 9, 2026 to: Human Resources , SCI Ontario, 520 Sutherland Drive, Toronto, ON M4G 3V9, Fax: 416-645-3265, E-mail: hr@sciontario.org

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More about this job

Responsibilities

Coordinate services, provide active support and education, and help people with spinal cord injuries and their families navigate acute care, rehabilitation, and community systems. Support client-centered goals related to equipment, housing, transportation, health and wellness, recreation, personal support services, and funding, while advocating for clients and their communities.

Requirements

Requires a university degree in rehabilitation services, social work, social sciences, or equivalent education and experience, plus at least three years of relevant experience in rehabilitation, community services, or related social and health disciplines. Candidates should have broad knowledge of mobility disabilities and community support networks, strong assessment, communication, planning, conflict resolution, and computer skills; French communication and interRAI CHA knowledge are assets.

Skills

Service Coordination
Client Advocacy
Case Management
Client Assessment
Goal Setting
Conflict Resolution
Mediation
Community Resource Navigation
Rehabilitation Services
Disability Support
Communication
Planning
Time Management
Relationship Building
Microsoft Office
InterRAI CHA

Benefits

Extended Health Coverage
Dental Coverage
Vision Coverage
Life Insurance
Long-Term Disability Insurance
Accidental Death and Dismemberment Coverage
Paid Vacation
Paid Sick Days
Paid Personal Days
Paid Winter Holiday Closure
Pension Plan
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Spinal Cord Injury
Service Navigation
Community Services
Rehabilitation
Client-Centered Support
Case Management
Client Advocacy
Acute Care
Community-Based Care
Mobility Disabilities
Functional Implications
Emotional Support
Client Assessment
Goal Setting
Conflict Resolution
Mediation
Community Support Networks
Equipment
Accessible Housing
Transportation
Health and Wellness
Recreation
Personal Support Services
Funding
Case Management Databases
InterRAI CHA
Microsoft Office
French Communication

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Jobs in Canada