Jobs in Canada

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- $36,000 to $40,000 USD / year
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Spinrite

Consumer Care Expert

Remote, Canada

Remote

$36,000 to $40,000 USD / year · Full-time

Apply on spinrite.breezy.hr About employer

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Job details

Pay: $36,000 to $40,000 USD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Sep 16, 2026

Original job description

About the Consumer Care Expert

The Consumer Care Expert is a trusted frontline resource for Spinrite consumers. In this role, you will deliver knowledgeable, empathetic support across phone, email, mail, social media, and AI-assisted channels by providing helpful information, answering questions, and resolving issues for our consumers.

Duties and Responsibilities

Manage consumer inquiries across all supported channels in line with Spinrite service standards.
Resolve knitting and crochet pattern questions, provide clear guidance, and partner with pattern designers on complex issues.
Guide consumers to the right Spinrite products on Yarnspirations.com and in retail stores.
Diagnose and resolve product-quality concerns.
Support the end-to-end order experience, including placing and tracking orders, resolving issues, and processing refund requests.
Document every consumer interaction in Salesforce Service Cloud and maintain accurate records of product and pattern concerns.
Spot recurring questions, quality issues, and emerging trends, and share actionable insights with the appropriate teams.
Perform other duties as required. Qualifications:
Excellent written and verbal communication skills, with a calm, empathetic, and solutions-focused approach.
Strong attention to detail, organization, and time management, with the flexibility to shift priorities without disrupting workflow.
Accurate real-time documentation skills and a minimum typing speed of 50 words per minute while on a live call.
Strong Microsoft 365 skills, including Word and Excel, and the ability to learn new systems and processes quickly.
3–4 years of relevant experience in consumer care, customer service, or a related support role within a corporate environment.
5+ years of hands-on knitting and crochet experience, with the ability to read, interpret, and troubleshoot patterns.
Hands-on experience with Salesforce Service Cloud or a comparable customer care platform; Shopify experience is an asset.
Sewing and/or embroidery experience is an asset.

Salary Range: $36,000 - $40,000 (USD)

Apply on spinrite.breezy.hr About employer

More about this job

Responsibilities

The Consumer Care Expert manages consumer inquiries across multiple channels, including phone, email, and social media, to provide support and resolve issues. They also document interactions in Salesforce, diagnose product concerns, and provide expert guidance on knitting and crochet patterns.

Requirements

Candidates must have 3-4 years of experience in customer care and 5+ years of hands-on knitting and crochet experience. Proficiency in Microsoft 365, Salesforce Service Cloud, and strong communication skills are required.

Skills

Customer service
Knitting
Crochet
Salesforce Service Cloud
Communication skills
Time management
Microsoft 365
Word
Excel
Problem solving
Typing
Shopify
Sewing
Embroidery
Order management

Remote locations

ON, CA
United States

Remote locations (standardized)

Ontario, Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Consumer Care
Customer Service
Knitting
Crochet
Salesforce Service Cloud
Shopify
Microsoft 365
Word
Excel
Order Management
Pattern Design
Communication
Time Management
Sewing
Embroidery
Documentation
Troubleshooting
Retail
Support

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Work requirements

Jobs in Canada