Technical Support Represen (Tier 1)

Location: Barrie, Ontario (In-office)

Job Type: Full-time

Recruiter: Spitfire Recruiting

About the Opportunity

Spitfire Recruiting is working with a growing technology company in Barrie, Ontario, to find a Tier 1 Technical Support Representative to join its team.

This is a great opportunity for someone with a strong technical aptitude, excellent communication skills, and an interest in both customer support and web development. You'll work directly with customers to troubleshoot technical issues while gaining hands-on experience with HTML, CSS, JavaScript, and other technologies.

Whether you've gained your technical knowledge through professional experience, formal education, online courses, or personal projects, we're interested in hearing from you.

What You'll Be Doing

• Respond to customer inquiries by phone, email, and support tickets.
• Troubleshoot first-level technical issues related to the company's applications and services.
• Assist with website updates, front-end improvements, and basic web development tasks.
• Apply your knowledge of HTML, CSS, and JavaScript to support front-end development.
• Collaborate with team members to understand existing code and development processes.
• Escalate more complex technical issues to development engineers when required.
• Document customer issues, troubleshooting steps, and resolutions.
• Provide professional, customer-focused support.
• Participate in an occasional on-call rotation for high-priority support issues.

What We're Looking For

• Strong technical aptitude and the ability to learn new systems and tools quickly.
• Knowledge of HTML, CSS, and JavaScript through work experience, coursework, self-study, or personal projects.
• Excellent written and verbal English communication skills. French is an asset.
• Comfort communicating with customers by phone, video, and in person.
• Strong organizational skills and attention to detail.
• A calm, solution-focused approach to troubleshooting and problem-solving.
• The ability to work independently while contributing to a collaborative team.

Skills That Would Be an Asset

Experience or familiarity with any of the following would be beneficial, but isn't required:

• SIP / VoIP technologies
• SMS / MMS messaging
• Email systems and services
• Linux command line
• SQL and databases
• PHP
• Other programming languages

What the Company Offers

• Competitive salary and benefits.
• Hands-on experience with real-world technical support and development projects.
• Opportunities to expand your web development and technical troubleshooting skills.
• A collaborative team environment with ongoing mentorship.
• Potential career progression into Tier 2, Tier 3, or specialized technical roles.
• Reimbursement for approved job-related training and courses.
• The opportunity to work with innovative, customer-focused technology.

Interested?

If you enjoy solving problems, working with technology, and helping customers, this could be an excellent opportunity to build your career.