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Added 3 mins ago
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Spitfire Recruiting Inc.

Technical Support Represen (Tier 1)

Barrie, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Location: Barrie, Ontario (In-office)

Job Type: Full-time

Recruiter: Spitfire Recruiting

About the Opportunity

Spitfire Recruiting is working with a growing technology company in Barrie, Ontario, to find a Tier 1 Technical Support Representative to join its team.

This is a great opportunity for someone with a strong technical aptitude, excellent communication skills, and an interest in both customer support and web development. You'll work directly with customers to troubleshoot technical issues while gaining hands-on experience with HTML, CSS, JavaScript, and other technologies.

Whether you've gained your technical knowledge through professional experience, formal education, online courses, or personal projects, we're interested in hearing from you.

What You'll Be Doing

Respond to customer inquiries by phone, email, and support tickets.
Troubleshoot first-level technical issues related to the company's applications and services.
Assist with website updates, front-end improvements, and basic web development tasks.
Apply your knowledge of HTML, CSS, and JavaScript to support front-end development.
Collaborate with team members to understand existing code and development processes.
Escalate more complex technical issues to development engineers when required.
Document customer issues, troubleshooting steps, and resolutions.
Provide professional, customer-focused support.
Participate in an occasional on-call rotation for high-priority support issues.

What We're Looking For

Strong technical aptitude and the ability to learn new systems and tools quickly.
Knowledge of HTML, CSS, and JavaScript through work experience, coursework, self-study, or personal projects.
Excellent written and verbal English communication skills. French is an asset.
Comfort communicating with customers by phone, video, and in person.
Strong organizational skills and attention to detail.
A calm, solution-focused approach to troubleshooting and problem-solving.
The ability to work independently while contributing to a collaborative team.

Skills That Would Be an Asset

Experience or familiarity with any of the following would be beneficial, but isn't required:

SIP / VoIP technologies
SMS / MMS messaging
Email systems and services
Linux command line
SQL and databases
PHP
Other programming languages

What the Company Offers

Competitive salary and benefits.
Hands-on experience with real-world technical support and development projects.
Opportunities to expand your web development and technical troubleshooting skills.
A collaborative team environment with ongoing mentorship.
Potential career progression into Tier 2, Tier 3, or specialized technical roles.
Reimbursement for approved job-related training and courses.
The opportunity to work with innovative, customer-focused technology.

Interested?

If you enjoy solving problems, working with technology, and helping customers, this could be an excellent opportunity to build your career.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries and troubleshoot first-level technical issues across the company's applications and services, documenting resolutions and escalating complex issues when needed. Assist with website updates and basic front-end development using HTML, CSS, and JavaScript, while collaborating with the team and participating in occasional on-call support.

Requirements

Candidates should have strong technical aptitude, knowledge of HTML, CSS, and JavaScript, and excellent written and verbal English communication skills. They should be organized, detail-oriented, customer-focused, calm when troubleshooting, and able to work independently and collaboratively; French and familiarity with listed technical systems are assets.

Skills

Technical Support
Customer Service
Troubleshooting
HTML
CSS
JavaScript
Written Communication
Verbal Communication
Problem-Solving
Organization
Attention to Detail
Front-End Development
Issue Documentation
Customer Communication

Benefits

Competitive Salary
Benefits
Training and Course Reimbursement
Mentorship
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Tier 1 Support
Customer Support
Troubleshooting
Customer Inquiries
Support Tickets
HTML
CSS
JavaScript
Front-End Development
Website Updates
Applications
SIP
VoIP
SMS
MMS
Email Systems
Linux Command Line
SQL
Databases
PHP
Issue Escalation
Issue Documentation
On-Call Support
Customer Communication

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