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Added 10 mins ago
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Project Administrator
Ausenco
Burlington, ON
- Full-time
…innovative, value-add consulting studies, project delivery, asset operations and maintenance solutions to the mining & metals, oil & gas, and industrial…
Added 10 mins ago
CH
Administrator, Information Systems
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
Position Title: Administrator, Information Systems
Added 13 mins ago
WP
Part-time Property Management Administrator
WestUrban Properties Management
Campbell River, BC
- Part-time
We are currently accepting applications for a Part-Time Property Management Administrator to join our team in Campbell River, BC. This is a part-time, office-based role. If you thrive in a…
Added 26 mins ago
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QA Lead – ITSM
Microserve
BC · British Columbia, Canada
- Contract
Coordinate testing with business users, process owners, Service Desk, Operations, technical teams, and the implementation partner.
Added 26 mins ago
AC
Quality Administrator
Aston Carter
Calgary, AB
- $20 to $23 CAD / hour
- Contract
The Quality Administrator reviews and verifies quality documentation for incoming aircraft parts to ensure compliance with established standards, while accurately maintaining inspection…
Added 55 mins ago
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Administrator (Part-time)
GFL - Sewer Technologies Division
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Maintains daily appointment calendar(s), including meetings, report deadlines, booking travel, and lodgings for operations staff.
Added 1 hour ago
AC
Quality Administrator
Aston Carter
Calgary, AB
- Full-time
The Quality Administrator reviews and verifies quality documentation for incoming aircraft parts to ensure compliance with established standards, while accurately maintaining inspection…
Added 1 hour ago
PL
Nordic Spa Administrator
Pomeroy Lodging
Kananaskis, AB
- Full-time
Great guest experiences depend on a strong team behind the scenes. At the Kananaskis Nordic Spa, our Administrator keeps information accurate, systems organized and important deadlines on…
Added 1 hour ago
LT
Business Applications Analyst I
LMI Technologies
Burnaby, BC
- Full-time
Reporting to the Business Applications Manager and based in our Burnaby headquarters, the ERP Administrator provides functional support, access management, and reporting visibility to…
Added 1 hour ago
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Order Desk Administrator
Aplin
AB · Edmonton, AB
- Contract
Our client is seeking an organized and customer-focused Order Desk Administrator to provide immediate support to their busy team in West Edmonton for an 8-week contract.
Added 1 hour ago
DW
Systems & Network Administrator
DP World
Burnaby, BC
- Full-time
The Systems and Network Administrator is responsible for the administration, maintenance, security, and optimization of the organization's IT infrastructure. This role requires advanced…
Added 1 hour ago
LM
Analyst, Business Intelligence - Lahal Casino Management
Lahal Management LP
Richmond, BC
- $70,000 to $90,000 CAD / year
- Full-time
…multiple properties within the organization. The Senior Systems Administrator supports hybrid infrastructure across several sites, requiring regular coordination with on‑site teams, remote…
Added 2 hours ago
UK
Engineering Technologist
Utilities Kingston
Kingston, ON
- Full-time
Record and maintain records pertaining to daily inspection logbooks, operations and routine maintenance and drinking water sampling results in accordance with regulatory requirements.
Added 2 hours ago
UK
Engineerig Technologist
Utilities Kingston
Kingston, ON
- Full-time
Record and maintain records pertaining to daily inspection logbooks, operations and routine maintenance and drinking water sampling results in accordance with regulatory requirements.
Added 2 hours ago
DW
Systems & Network Administrator
DP World
Burnaby, BC
- Full-time
The Systems and Network Administrator is responsible for the administration, maintenance, security, and optimization of the organization's IT infrastructure. This role requires advanced…
Added 2 hours ago
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General Repair Technician II
BGIS
Ottawa, ON
- Full-time
Minimum 3 years of facility operations and maintenance work experience
Added 2 hours ago
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General Repair Technician II
BGIS
Winnipeg, MB
- Full-time
Minimum 3 years of facility operations and maintenance work experience
Added 3 hours ago
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Electronic Funds Administrator - Temporary
Tandia
Hamilton, ON · Ancaster, ON
- Full-time
Tandia Financial (Tandia) is seeking a Temporary Full-Time Electronic Funds Administrator to join our Administration team. This is a Temporary Full-Time in-office position at our…
Added 3 hours ago
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Office Administrator
Armco
Montreal, QC
- Full-time
We are currently looking for a bilingual Office Administrator to join our Armco team. The Office Administrator supports the efficient day-to-day operation of the Armco office. This role…
Added 3 hours ago
TF
Data Administrator
Trophy Foods Inc.
Mississauga, ON
- Full-time
We are looking for a Data Administrator to join our dynamic team at Trophy Foods. This position is for an existing vacancy and offers the opportunity to:
Added 3 hours ago
ZS
Senior Service Delivery Manager French
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Microsoft Certified: Azure Administrator Associate.
Added 3 hours ago
FG
Warranty Administrator
FFUN Group
Saskatoon, SK
- Full-time
Warranty Administrator – Saskatoon South Hyundai
Added 3 hours ago
CO
Supervisor of Business Services
City of Barrie
Barrie, ON
- Full-time
…expertise, and business analysis in support of departmental operations. The position works collaboratively with departmental leadership and corporate partners to support business planning,…
Added 3 hours ago
SG
System Administrator, DevOps and Infrastructure
Sander Geophysics
Ottawa, ON
- Full-time
The System Administrator, DevOps and Infrastructure performs day-to-day administration of SGL’s infrastructure through maintaining, upgrading, managing and troubleshooting our software,…
Added 3 hours ago
UO
Financial Administrator, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
Financial Reporting Operations within Finance is currently seeking a Full-time Regular Financial Administrator.

Splash N Learn Swim School Inc

Customer Service Representative - Full Time

Barrie, ON, Canada

$53,000 to $58,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $53,000 to $58,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 14, 2026

Original job description

Swimmer Care Team - Office Administrator & Customer Service Representative

A Bit About Us

Core Values: Safety, Integrity, Fun, Community, and Growth

Splash N’ Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they’ve launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together.

Our mission is simple: Be a place where kids can splash, learn, and grow in a safe, nurturing, and empowering environment.

The Opportunity

As a member of the Swimmer Care Team, the Office Administrator & Customer Service Representative plays a vital role in maintaining efficient administrative operations and delivering exceptional service to our swim school families. This is a highly collaborative, customer-facing, and detail-oriented role responsible for handling a wide range of administrative and client service tasks that directly contribute to the success of our swim program.

This is a part-time role and predominantly a remote position, though occasional in-person participation may be required for meetings, training, or special events. This position reports to Cassidy Caster and Splash N’ Learn owners

Responsibilities

Customer Service and Swimmer Support
Create a warm, professional, and welcoming experience for all clients through clear and friendly communication.
Promptly address customer inquiries, concerns, and complaints via email, phone, and messaging platforms.
Guide new clients through account creation, online forms, and swim school policies.
Assist with rolling registration processes and ongoing session enrollment.
Provide customized support based on the unique needs of swimmers and families.
Ensure accurate check-in and attendance tracking for swimmers.
Actively contribute to a positive, solutions-oriented team environment.
Celebrate swimmer milestones and birthdays by communicating recognitions to supervisors and team leads.
Administrative Operations
Manage and update daily class bookings, makeup scheduling, and instructor assignments.
Maintain accurate and organized client records and system notes.
Process payments, follow up on outstanding balances, and establish approved payment plans.
Monitor and manage class requests, waitlists, and instructor preferences.
Track attendance and proactively follow up on no-call/no-show patterns.
Assess class fill rates and collaborate on schedule adjustments when necessary.
Coordinate with aquatic supervisors and management to relay important client insights and updates.
Support administrative reporting and performance tracking using key performance indicators (KPIs).
Assist in developing and maintaining internal resources and training materials.
Continuously look for ways to optimize systems, communication, and operational efficiency.

Qualifications

Strong verbal and written communication skills
Exceptional customer service mindset and positive attitude
Organized, self-motivated, and capable of managing multiple priorities independently
Excellent attention to detail and accuracy
Problem-solving ability and sound judgment in high-pressure situations
Proficient in computer systems and digital communication tools
Comfortable working in a remote environment with proactive communication

Work Environment and Expectations

Remote role with flexible hours; must be available during designated service hours & registration
Occasional in-person meetings or training will be required (can meet in GTA)
Must maintain confidentiality, professionalism, and team collaboration at all times

Apply About employer

More about this job

Responsibilities

The role involves managing administrative operations, such as class bookings and payments, while providing exceptional customer service to swim school families. You will act as a primary point of contact for inquiries, registration, and attendance tracking to ensure a positive client experience.

Requirements

Candidates must possess strong verbal and written communication skills, an exceptional customer service mindset, and high attention to detail. Proficiency in computer systems and the ability to work independently in a remote environment are essential for this position.

Skills

Customer Service
Administrative Support
Communication
Problem Solving
Attention To Detail
Data Entry
Scheduling
Payment Processing
Account Management
Time Management
Team Collaboration
Digital Communication

Visa sponsorship

Not detected in the job text

Hiring contact

Cassidy Caster

Keywords

Customer Service
Office Administration
Remote Work
Scheduling
Registration
Payment Processing
KPI Tracking
Data Management
Communication
Problem Solving
Administrative Operations
Client Support
Attendance Tracking
Team Collaboration

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