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Added 26 mins ago
H
MSSQL Database Administrator
HRConnects
Montreal, QC
- Full-time
Added 41 mins ago
SR
Inventory and Sales Administrator
Swim Recruiting
New Westminster, BC
- $55,000 to $85,000 CAD / year
- Full-time
Well-rounded role involving inventory management and reporting, sales invoicing, and sales transaction support. If you are proactive, organized, enjoy learning the innerworkings of a…
Added 41 mins ago
ST
Payroll Administrator
Summit Tools
Burnaby, BC
- $28 to $35 CAD / hour
- Full-time
We are seeking an experienced, detail-oriented, and highly organized Payroll Administrator to join our Head Office team in Burnaby.
Added 1 hour ago
BS
Bilingual Parts Inventory Administrator
Bilingual Source
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Bilingual Parts Inventory Administrator (French and English Required)
Added 1 hour ago
QM
Executive Legal Administrator (Hybrid)
Quantum Management Services Ltd.
Toronto, ON
- $35 to $40 USD / hour
- Contract
We are currently seeking a highly organized and detail-oriented Executive Legal Administrator on behalf of our regulatory based client. This role will provide administrative and governance…
Added 1 hour ago
GI
Health Claims Administrator
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
Reporting to the Senior Manager, National Safety Claims - HSEQ, the Health Claims Administrator is responsible for administering and coordinating occupational injury, illness, disability,…
Added 1 hour ago
AE
HR Administrator - Term
Avenir Energy
Dartmouth, NS
- Temporary
Ready to put your organizational skills to work and make a difference every day? Avenir Energy is looking for an HR Administrator to join our Human Resources team on a one-year term,…
Added 2 hours ago
SM
RQ11599 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Technology Architect / Database Administrator with extensive experience in enterprise technology architecture, Oracle database administration, middleware operations,…
Added 2 hours ago
LP
Administration & Yardi Operations Team Lead (Condominium)
Larlyn Property Management
London, ON
- Full-time
Provide strong direction, mentorship, and training to, Property Administrator staff to align performance with corporate goals.
Added 3 hours ago
IO
Financial Specialist
Institute of Corporate Directors
Toronto, ON
- $65,000 to $75,000 CAD / year
- Contract
…that will be responsible for certain accounting and financial reporting functions for both ICD and the Canadian Foundation for Governance Research (CFGR), tax filings and related…
Added 3 hours ago
FS
Business Analyst, Pension
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
Acts as administrator for the Pension Division's internal regulatory database system including adding new users, assigning security levels, coordinating the annual collection and…
Added 3 hours ago
DF
Systems Administrator
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
DUCA is looking for a Systems Administrator to join our growing team!
Added 3 hours ago
C
Contract Administrator
Confidential
Vaughan, ON
- Full-time
We are seeking a Construction Contracts Administrator to support the review, negotiation, administration, and ongoing management of construction contracts.
Added 3 hours ago
CN
Administrative Office Assistant
Commissionaires Nova Scotia
Bedford, NS
- Full-time
…Assistant is responsible for working with Human Resources Senior Administrator to accurately maintain administration for employee files, security clearances and benefits, along with…
Added 4 hours ago
IG
Flight Coordinator
Insight Global
Longueuil, QC
- $28 to $42 CAD / hour
- Contract
Insight Global is seeking a Flight Administrator to join the corporate team of a top aerospace company flying out of St-Hubert, QC. This role is 5x week onsite in St-Hubert, QC.
Added 4 hours ago
IR
Construction Coordinator
Impact Recruitment
Surrey, BC
- Contract
Reporting to the Construction Manager and working closely with the Project Managers, the Construction Coordinator will act as a central point of coordination for assigned projects.
Added 5 hours ago
P
Test Center Administrator (PT)
Prometric
Toronto, ON
- Part-time
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company…
Added 5 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Excellent opportunity for an experienced (5+ years) Accounts Payable Administrator to join a global organization, located in Bolton. This is an on-site position. You will report to the…
Added 7 hours ago
G
Office Administrator
GagaMuller
Regina, SK
- Full-time
We are looking for an Office Administrator to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective sense…
Added 7 hours ago
J
Project Manager (Engineering)
Jobgether
Canada
- $100,000 to $140,000 CAD / year
- Full-time
Progress reporting and communication: Provide accurate, timely project updates to clients and internal stakeholders, monitor communication across project teams and third parties, and…
Added 7 hours ago
CO
Supervisor - Quality, Education & Business Services (Temporary Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
- Temporary
POSITION SUMMARY: Under the general supervision of the Administrator and in collaboration with interdisciplinary teams, assesses, plans, designs, implements, delivers, and evaluates…
Added 10 hours ago
H
Health Services Manager St Brieux
HealthCareersInSask.ca
St. Brieux, SK
- Full-time
Job Description: Reporting to the Director Long Term Residential Care, the Facility Administrator is responsible for planning, coordinating, implementing and evaluating the day to day…
Added 11 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Excellent opportunity for an experienced (5+ years) Accounts Payable Administrator to join a global organization, located in Bolton. This is an on-site position. You will report to the…
Added 11 hours ago
LC
Store Administrator, Hourly Part Time Day
Loblaw Companies Limited
Victoria, BC
- Part-time
Administer the accounting related functions within the store supporting sales, inventory, payroll, and benefits reporting and other financial requirements in order to achieve the financial…
Added 11 hours ago
J
Project Manager (Engineering)
Jobgether
Canada
- $100,000 to $140,000 CAD / year
- Full-time
Progress reporting and communication: Provide accurate, timely project updates to clients and internal stakeholders, monitor communication across project teams and third parties, and…

Splash N Learn Swim School Inc

Customer Service Representative - Full Time

Barrie, ON, Canada

$53,000 to $58,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $53,000 to $58,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 14, 2026

Original job description

Swimmer Care Team - Office Administrator & Customer Service Representative

A Bit About Us

Core Values: Safety, Integrity, Fun, Community, and Growth

Splash N’ Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they’ve launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together.

Our mission is simple: Be a place where kids can splash, learn, and grow in a safe, nurturing, and empowering environment.

The Opportunity

As a member of the Swimmer Care Team, the Office Administrator & Customer Service Representative plays a vital role in maintaining efficient administrative operations and delivering exceptional service to our swim school families. This is a highly collaborative, customer-facing, and detail-oriented role responsible for handling a wide range of administrative and client service tasks that directly contribute to the success of our swim program.

This is a part-time role and predominantly a remote position, though occasional in-person participation may be required for meetings, training, or special events. This position reports to Cassidy Caster and Splash N’ Learn owners

Responsibilities

Customer Service and Swimmer Support
Create a warm, professional, and welcoming experience for all clients through clear and friendly communication.
Promptly address customer inquiries, concerns, and complaints via email, phone, and messaging platforms.
Guide new clients through account creation, online forms, and swim school policies.
Assist with rolling registration processes and ongoing session enrollment.
Provide customized support based on the unique needs of swimmers and families.
Ensure accurate check-in and attendance tracking for swimmers.
Actively contribute to a positive, solutions-oriented team environment.
Celebrate swimmer milestones and birthdays by communicating recognitions to supervisors and team leads.
Administrative Operations
Manage and update daily class bookings, makeup scheduling, and instructor assignments.
Maintain accurate and organized client records and system notes.
Process payments, follow up on outstanding balances, and establish approved payment plans.
Monitor and manage class requests, waitlists, and instructor preferences.
Track attendance and proactively follow up on no-call/no-show patterns.
Assess class fill rates and collaborate on schedule adjustments when necessary.
Coordinate with aquatic supervisors and management to relay important client insights and updates.
Support administrative reporting and performance tracking using key performance indicators (KPIs).
Assist in developing and maintaining internal resources and training materials.
Continuously look for ways to optimize systems, communication, and operational efficiency.

Qualifications

Strong verbal and written communication skills
Exceptional customer service mindset and positive attitude
Organized, self-motivated, and capable of managing multiple priorities independently
Excellent attention to detail and accuracy
Problem-solving ability and sound judgment in high-pressure situations
Proficient in computer systems and digital communication tools
Comfortable working in a remote environment with proactive communication

Work Environment and Expectations

Remote role with flexible hours; must be available during designated service hours & registration
Occasional in-person meetings or training will be required (can meet in GTA)
Must maintain confidentiality, professionalism, and team collaboration at all times

Apply About employer

More about this job

Responsibilities

The role involves managing administrative operations, such as class bookings and payments, while providing exceptional customer service to swim school families. You will act as a primary point of contact for inquiries, registration, and attendance tracking to ensure a positive client experience.

Requirements

Candidates must possess strong verbal and written communication skills, an exceptional customer service mindset, and high attention to detail. Proficiency in computer systems and the ability to work independently in a remote environment are essential for this position.

Skills

Customer Service
Administrative Support
Communication
Problem Solving
Attention To Detail
Data Entry
Scheduling
Payment Processing
Account Management
Time Management
Team Collaboration
Digital Communication

Visa sponsorship

Not detected in the job text

Hiring contact

Cassidy Caster

Keywords

Customer Service
Office Administration
Remote Work
Scheduling
Registration
Payment Processing
KPI Tracking
Data Management
Communication
Problem Solving
Administrative Operations
Client Support
Attendance Tracking
Team Collaboration

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