Team Leader
- Nanaimo, BC, Canada
$1 bowling · Full-time
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Job details
- Pay
- $1 bowling
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences?
Do you thrive in a hands-on role where no two days are the same?
We’re looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre.
The Why...
Join Splitsville as a Team Leader and in return you'll get:
As a Team Leader, you’ll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.
Here’s some of what you can expect as part of the role…
The be a successful Team Leader, you’ll have:
Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.
At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!
If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.
Do you thrive in a hands-on role where no two days are the same?
We’re looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre.
The Why...
Join Splitsville as a Team Leader and in return you'll get:
- 50% off food when you are working
- $1 bowling
- Ongoing training and development, with the opportunity to fast track your career
- Access to our in-house management training programs
- Mental health support benefits
As a Team Leader, you’ll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.
Here’s some of what you can expect as part of the role…
- Lead shifts and support daily operations across all departments
- Deliver exceptional, friendly guest service both in-person and over the phone
- Demonstrate strong leadership by coaching, motivating, and developing team members
- Assign tasks, monitor performance, and provide real-time feedback
- Ensure all areas meet Splitsville standards for cleanliness, presentation, and safety
- Support team scheduling, breaks, and shift transitions
- Handle guest concerns professionally and resolve issues promptly
- Drive sales through upselling, promotions, and team target setting
- Assist in controlling labour and operating costs in line with business needs
- Ensure compliance with company policies, including cash handling and health & safety procedures
- Complete all required checklists, reporting, and shift summaries
- Oversee booking systems and ensure accurate guest data entry
- Coordinate team communication to ensure seamless guest flow and event execution
- Maintain strong knowledge of food, beverage, and service offerings
- Support stock control, inventory management, and audit standards
- Ensure all guest experiences - from parties to casual visits - run smoothly
The be a successful Team Leader, you’ll have:
- Previous experience in a guest-facing, hospitality, entertainment, or leisure environments
- Strong communication and leadership skills
- A passion for delivering memorable guest experiences
- Ability to work both independently and as part of a team
- Flexibility to work varied shifts, including evenings and weekends
- Confidence working in a fast-paced environment
- Smart Serve (ON), Serve it Right (SK), Pro Serve (AB), Serving it Right (BC)
- Food Handlers Certificate
Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.
At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!
If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.
More about this job
Responsibilities
Lead shifts and support daily operations across departments, assigning tasks, coaching team members, and ensuring friendly, efficient guest service. Maintain cleanliness, safety, and operating standards while resolving guest concerns, supporting sales and cost control, and coordinating bookings, inventory, and events.
Requirements
Candidates should have experience in a guest-facing hospitality, entertainment, or leisure environment, along with strong communication and leadership skills. The role requires flexibility for varied shifts, including evenings and weekends; relevant provincial alcohol-service certification and a Food Handlers Certificate are listed.
Skills
- Shift Leadership
- Team Coaching and Development
- Guest Service
- Task Delegation
- Performance Monitoring
- Conflict Resolution
- Upselling
- Sales Target Setting
- Scheduling and Break Coordination
- Labour Cost Control
- Cash Handling
- Health and Safety Compliance
- Booking Systems
- Inventory Management
- Team Communication
- Food and Beverage Service
Benefits
- 50% Off Food While Working
- $1 Bowling
- Ongoing Training and Development
- Career Advancement Opportunities
- Management Training Programs
- Mental Health Support
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
- Food & Beverage
- Sports & Recreation
Keywords
- Guest Service
- Hospitality
- Entertainment
- Leisure
- Shift Leadership
- Team Coaching
- Task Delegation
- Performance Feedback
- Scheduling
- Sales
- Upselling
- Labour Cost Control
- Cash Handling
- Health and Safety
- Booking Systems
- Guest Data Entry
- Food and Beverage
- Stock Control
- Inventory Management
- Event Execution
- Cleanliness Standards
- Smart Serve
- Serve It Right
- ProServe
- Food Handlers Certificate
- Bowling
- Arcade
- Laser Tag