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Splitsville Bowl

Team Leader

Nanaimo, BC, Canada

$1 bowling · Part-time

Apply About employer

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Job details

Pay: $1 bowling
Job type: Part-time
Apply by: Dec 7, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences?

Do you thrive in a hands-on role where no two days are the same?

We’re looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre.

The Why...

Join Splitsville as a Team Leader and in return you'll get:

50% off food when you are working
$1 bowling
Ongoing training and development, with the opportunity to fast track your career
Access to our in-house management training programs
Mental health support benefits

To be eligible for this role, candidates must be of legal age to serve and handle alcohol in accordance with local licensing and employment laws.

The What...

As a Team Leader, you’ll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Here’s some of what you can expect as part of the role… 

Lead shifts and support daily operations across all departments
Deliver exceptional, friendly guest service both in-person and over the phone
Demonstrate strong leadership by coaching, motivating, and developing team members
Assign tasks, monitor performance, and provide real-time feedback
Ensure all areas meet Splitsville standards for cleanliness, presentation, and safety
Support team scheduling, breaks, and shift transitions
Handle guest concerns professionally and resolve issues promptly
Drive sales through upselling, promotions, and team target setting
Assist in controlling labour and operating costs in line with business needs
Ensure compliance with company policies, including cash handling and health & safety procedures
Complete all required checklists, reporting, and shift summaries
Oversee booking systems and ensure accurate guest data entry
Coordinate team communication to ensure seamless guest flow and event execution
Maintain strong knowledge of food, beverage, and service offerings
Support stock control, inventory management, and audit standards
Ensure all guest experiences - from parties to casual visits - run smoothly

The Who… 

The be a successful Team Leader, you’ll have: 

Previous experience in a guest-facing, hospitality, entertainment, or leisure environments
Strong communication and leadership skills
A passion for delivering memorable guest experiences
Ability to work both independently and as part of a team
Flexibility to work varied shifts, including evenings and weekends
Confidence working in a fast-paced environment
Smart Serve (ON), Serve it Right (SK), Pro Serve (AB), Serving it Right (BC)
Food Handlers Certificate

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.

Apply About employer

More about this job

Responsibilities

Lead shifts and support daily operations across departments, delivering friendly guest service and ensuring the centre is clean, safe, and well presented. Coach and coordinate team members, resolve guest concerns, support sales and cost control, and oversee bookings, inventory, compliance, and shift reporting.

Requirements

Candidates should have experience in a guest-facing hospitality, entertainment, or leisure environment, along with strong communication and leadership skills and the ability to work in a fast-paced team. Flexibility for varied shifts, including evenings and weekends, is required; relevant provincial alcohol-service certification and a Food Handlers Certificate are listed.

Skills

Shift Leadership
Daily Operations
Guest Service
Team Coaching
Team Motivation
Task Delegation
Performance Monitoring
Conflict Resolution
Upselling
Sales Target Setting
Labour Cost Control
Cash Handling
Health And Safety Compliance
Booking Systems
Inventory Management
Team Communication

Benefits

Discounted Food
Discounted Bowling
Ongoing Training And Development
Career Advancement Opportunities
Management Training Programs
Mental Health Support

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Entertainment Centre
Ten-Pin Bowling
Casual Dining
Arcades
Laser Tag
Guest Experience
Guest Service
Shift Leadership
Team Coaching
Task Delegation
Sales
Upselling
Labour Cost Control
Cash Handling
Health And Safety
Booking Systems
Guest Data Entry
Event Execution
Food And Beverage
Stock Control
Inventory Management
Audit Standards
Smart Serve
Serve It Right
ProServe
Food Handlers Certificate

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