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Added 1 min ago
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Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Vancouver BC, this…
Added 1 min ago
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Cloud Application Developer - (AWS / Banking/ Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
Understands specific cloud resources, services, architectures and service-level agreements in order to create scalable and extensive software products.
Added 1 min ago
B
Mortgage Specialist
BMO
Duncan, BC · Nanaimo, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
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Manager, Margin Lending
BMO
Toronto, ON · FCP
- Full-time
Typically, between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 1 min ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
…business transformation, strategy, project delivery, or a related field, and a post-secondary degree in Business, Finance, Economics, Commerce, or an equivalent combination of education and…
Added 1 min ago
B
Mortgage Specialist
BMO
BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
B
Mortgage Specialist
BMO
Surrey, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
B
Mortgage Specialist
BMO
North Vancouver, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
B
Mortgage Specialist
BMO
Kelowna, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
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Mortgage Specialist
BMO
Penticton, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
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Mortgage Specialist
BMO
New Westminster, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
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Mortgage Specialist
BMO
Vancouver, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
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Mortgage Specialist
BMO
Maple Ridge, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
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Mortgage Specialist
BMO
Burnaby, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
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Mortgage Specialist
BMO
Burnaby, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 min ago
BP
Fly Fishing Team Lead
Bass Pro Shops
Delta, BC · Vancouver, BC
- Full-time
Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.
Added 1 min ago
AC
Inside Sales Account Manager, Eastern Canada
Axis Communications
Montreal, QC · Canada - Montreal
- Full-time
The Inside Sales Account Manager (ISAM) is a key driver of growth within the Axis partner ecosystem. This role focuses on developing, enabling, and managing Authorized Partners to…
Added 1 min ago
C
Ag Solutions Summer Student
Co-op
Broderick, SK
- Full-time
…agriculture to gain hands-on experience, spend time in the field, work alongside our Ag team, and build practical skills that connect directly to local producers and our…
Added 1 min ago
C
Ag Solutions Summer Student
Co-op
Lucky Lake, SK
- Full-time
…agriculture to gain hands-on experience, spend time in the field, work alongside our Ag team, and build practical skills that connect directly to local producers and our…
Added 16 mins ago
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Physical Therapist Degree
HealthCareersInSask.ca
Weyburn, SK
- Full-time
Job Description: Reporting to the Manager of Primary Health Care, the Physical Therapist (PT) makes decisions and accepts responsibility for clinical physical therapy client care…
Added 32 mins ago
KE
Project Manager: Environmental Contracting
Kinetic Environmental
AB · Calgary, AB
- Full-time
Kinetic Environmental Ltd. has an opportunity within our Calgary branch for Project Manager to plan, schedule, organize, direct, control and evaluate hazardous material abatement and…
Added 45 mins ago
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Client success manager
PrimaryUI
NB · Chiasson Office, NB
- Full-time
Bachelor’s degree in Business, Communications, or related field
Added 45 mins ago
DC
Project Controller
Dasro Consulting Inc.
Calgary, AB
- Contract
…our team. The successful candidate will be reporting to the Manager, Project Controls Pipe Integrity in Canda Gas Projects. The Project Controls team is responsible for providing project…
Added 46 mins ago
IT Intern
Musqueam Indian Band
Vancouver, BC
Reporting to the IT Manager, the IT Help Desk Technician Intern provides frontline technical support to Musqueam staff by assisting with hardware, software, network, and communication…
Added 46 mins ago
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Retail Sales Representative
Acosta
Longueuil, QC
- Full-time
…identifying volume opportunities, providing excellent customer service, providing product information, and ensuring product dominance and…

Spordle

Responsable du succès client (CSM)

Boisbriand, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 31, 2027
Working hours: 40 hours/week
Posting language: English · French
Posted: Oct 2, 2026

Original job description

English section of this bilingual listing.

Spordle is currently seeking a passionate Customer Success Manager (CSM) to join its dynamic team and help shape the future of sports management technology!

Who We Are

We power sports through technology! Our B2B SaaS solutions simplify daily management for leagues, tournaments, and federations.

Your Mission

Act as a strategic partner to our clients (leagues, organizers, officials) to ensure their success and drive optimal platform adoption throughout the season.

Key Challenges

Client Success: Ensure seamless platform onboarding post-configuration and maintain proactive daily support.
Training: Guide users toward self-serve learning and step in as an expert trainer to resolve complex issues.
Voice of the Customer: Bridge the gap between field feedback and our technical teams to help evolve our products.

What We're Looking For

Experience: Customer Success in B2B SaaS.
Domain Knowledge: Strong understanding of sports management (schedules, registrations, playoffs).
Languages: Fluent bilingualism (French and English).
Strengths: Pedagogical mindset, organizational rigor, proactivity, and advisory skills.
Asset: Familiarity with LMS tools or video content creation.

Working Conditions

Employment Type: Permanent, Full-time.
Work Schedule: 40 hours/week, Monday to Friday .
Salary: To be discussed during the interview based on experience.
Vacation: 4%.
Group Insurance: Comprehensive plan with Blue Cross (25% paid by Spordle, 75% paid by employee). Exemption available with proof of coverage under a spouse's plan.
Work Location: Hybrid model (3 days at the Boisbriand head office and 2 days remote. Easily accessible office at the intersection of Highways 15 and 640, with free on-site parking.

Why Join Us?

A high-impact role at the heart of sports tech.
A flexible work culture built on trust and autonomy.
An exciting environment making a real difference for sports enthusiasts.

Ready to take on the challenge? Send your resume to rh@spordle.com today!

Read the full bilingual original

Spordle est à la recherche d'un(e) Responsable du succès client (CSM) passionné(e) pour rejoindre son équipe dynamique et contribuer à transformer la gestion du monde sportif !

Qui nous sommes

Nous propulsons le sport grâce à la technologie ! Nos solutions B2B SaaS simplifient la gestion quotidienne des ligues, tournois et fédérations.

Votre mission

Être le partenaire stratégique de nos clients (ligues, organisateurs, officiels) pour garantir leur succès et l'adoption optimale de nos plateformes tout au long de la saison.

Vos défis clés

Accompagnement : Assurer la prise en main de la plateforme post-configuration et maintenir un suivi proactif au quotidien.
Formation : Guider vers l'autoformation et intervenir en expert pour débloquer les enjeux complexes.
Voix du client : Faire le pont entre le terrain et nos équipes techniques pour faire évoluer nos produits.

Profil recherché

Expérience : Customer Success en SaaS B2B.
Terrain : Compréhension de la gestion sportive (calendriers, inscriptions, séries).
Langues : Bilinguisme fluide (français et anglais).
Forces : Pédagogie, rigueur, proactivité et sens du conseil.
Atout : Aisance avec les outils LMS ou la création vidéo.

Conditions de travail

Type d'emploi : Permanent, à temps plein.
Horaire de travail : 40h semaine, du lundi au vendredi.
Salaire : À discuter selon l'expérience lors de l'entrevue.
Vacances : 4 %.
Assurances collectives : Régime complet avec la Croix Bleue (prise en charge à 25 % par Spordle et 75 % par l'employé). Exemption possible sur présentation d'une preuve de couverture sous le régime d'un(e) conjoint(e).
Lieu de travail : Formule hybride (3 jours au siège social de Boisbriand et 2 jours en télétravail. Bureau très accessible à l'intersection des autoroutes 15 et 640, avec stationnement gratuit sur place.

Pourquoi nous rejoindre ?

Un rôle à fort impact au cœur des technologies sportives.
Une culture souple basée sur la confiance et l'autonomie.
Un environnement stimulant qui change la donne pour les passionnés de sport.

Prêt(e) à relever le défi ? Envoyez votre CV à rh@spordle.com dès maintenant !

***

Spordle is currently seeking a passionate Customer Success Manager (CSM) to join its dynamic team and help shape the future of sports management technology!

Who We Are

We power sports through technology! Our B2B SaaS solutions simplify daily management for leagues, tournaments, and federations.

Your Mission

Act as a strategic partner to our clients (leagues, organizers, officials) to ensure their success and drive optimal platform adoption throughout the season.

Key Challenges

Client Success: Ensure seamless platform onboarding post-configuration and maintain proactive daily support.
Training: Guide users toward self-serve learning and step in as an expert trainer to resolve complex issues.
Voice of the Customer: Bridge the gap between field feedback and our technical teams to help evolve our products.

What We're Looking For

Experience: Customer Success in B2B SaaS.
Domain Knowledge: Strong understanding of sports management (schedules, registrations, playoffs).
Languages: Fluent bilingualism (French and English).
Strengths: Pedagogical mindset, organizational rigor, proactivity, and advisory skills.
Asset: Familiarity with LMS tools or video content creation.

Working Conditions

Employment Type: Permanent, Full-time.
Work Schedule: 40 hours/week, Monday to Friday .
Salary: To be discussed during the interview based on experience.
Vacation: 4%.
Group Insurance: Comprehensive plan with Blue Cross (25% paid by Spordle, 75% paid by employee). Exemption available with proof of coverage under a spouse's plan.
Work Location: Hybrid model (3 days at the Boisbriand head office and 2 days remote. Easily accessible office at the intersection of Highways 15 and 640, with free on-site parking.

Why Join Us?

A high-impact role at the heart of sports tech.
A flexible work culture built on trust and autonomy.
An exciting environment making a real difference for sports enthusiasts.

Ready to take on the challenge? Send your resume to rh@spordle.com today!

Apply About employer

More about this job

Responsibilities

Partner with leagues, organizers, and officials to support successful platform onboarding, provide proactive assistance, and drive adoption throughout the sports season. Guide customers toward self-serve learning, resolve complex training issues, and relay customer feedback to technical teams to inform product improvements.

Requirements

The role requires B2B SaaS customer success experience, a strong understanding of sports administration such as schedules, registrations, and playoffs, and fluency in French and English. Candidates should be organized, proactive, pedagogical, and consultative; familiarity with learning management systems or video content creation is an asset.

Skills

B2B SaaS Customer Success
Sports Management
Platform Onboarding
Customer Support
User Training
Self-Serve Learning
Product Adoption
Customer Advocacy
Cross-Functional Communication
Problem Solving
Organization
Proactivity
Consultative Skills
French-English Bilingualism
Learning Management Systems
Video Content Creation

Benefits

Vacation
Group Health Insurance
Free On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Sports Management
Leagues
Tournaments
Federations
Platform Onboarding
Platform Adoption
Customer Support
User Training
Self-Serve Learning
Customer Feedback
Product Development
Sports Schedules
Registrations
Playoffs
Learning Management Systems
Video Content Creation
French
English
Hybrid Work

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