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Added 59 mins ago
Customer Support Analyst
Insight Global
Toronto, ON
$18.5 to $19.5 CAD / hour
Contract
Insight Global is seeking a Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives,…
Added 1 hour ago
Supply Chain Analyst - THD Order Management
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Toronto, ON
Full-time
The Supply Chain Analyst – THD Order Management is responsible for maintaining orders as well as ensuring order accuracy and on-time fulfillment.
Added 2 hours ago
Junior Funding Analyst, Investment Management
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Cash & Collections Analyst (12 Month Contract - Hybrid)
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Added 3 hours ago
Senior Financial Analyst
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Solution Product Marketing Manager - Canada
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Added 4 hours ago
ANALYST / SENIOR ANALYST - SEED VENTURE FUND
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Added 4 hours ago
Deduction and A/R Analyst- 12 Month Contract
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…maintaining accurate revenue reporting. By working closely with Sales, Finance, and Customer Service, you help keep customer accounts current and support the smooth flow of funds that…
Added 4 hours ago
Business Operations Analyst
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Brampton, ON
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Reporting to the Director of Sales and Operational Excellence, the Business Operations Analyst will serve as a key financial and analytical partner to the Canadian Foodservice Division,…
Added 6 hours ago
Senior Financial Analyst
Clarity Recruitment
Markham, ON
$50 to $55 CAD / hour
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…stakeholders across Corporate Finance, Accounting, Product, Sales, Operations, and Business Development, with exposure that can extend to senior executives and Private Equity sponsors. This…
Added 7 hours ago
Business Intelligence Analyst / Analyste en intelligence d’affai
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As a Business Intelligence Analyst, you will report to the VP of Sales & Marketing, with a dotted line to the Sales Operations Director and Marketing Director, and be responsible for…
Added 7 hours ago
Cash & Collections Analyst (Temp - Hybrid)
OpenTable
Toronto, ON
As a Cash & Collections Analyst, you will manage global cash receipts and drive accounts receivable collection efforts to ensure optimal cash flow and financial stability. In this role, you…
Added 8 hours ago
Credit Analyst
J.D. Irving, Limited
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…J.D. Irving Moncton-based companies have plants, terminals, operations, and sales offices throughout Canada and the United States. We are a dynamic, rapidly growing, and successful group…
Added 16 hours ago
Senior Privacy Analyst
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Added 16 hours ago
Salesforce Business System Analyst- Financial Services Cloud
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
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Business acumen - understands strategy, programs, and business operations
Added 23 hours ago
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Senior Financial Analyst
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Added 1 day ago
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Senior Data Analyst
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Added 1 day ago
Analyst, CST - Client Shared Services
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Added 1 day ago
Senior Regional Financial Analyst - 3+ months
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Added 1 day ago
Senior Data Analyst
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Added 1 day ago
E-Commerce Portfolio Lead
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Added 1 day ago
Senior Tax Analyst/Tax Analyst
Clearlight Energy
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Full-time
…natural gas in North America. Approximately 5,100 MW of its operations are located in the U.S., across NYISO, MISO, PJM, ERCOT and CAISO markets, with the remaining 500 MW located in…

Sporting Life Group

Assistant Manager

Laval, QC, Canada

Posting language: English
Posted: Sep 29, 2026

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Original job description

What You'll Do;

As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.

Your key job accountabilities include but are not limited to: Building the Bench, Driving Performance KPI’s as well as Fostering Culture and Driving Behaviour. You will manage a team of associates within the store, Responsible for the communication and delivery of key operational strategic initiatives, Overseeing customer service, sales, merchandise processing and operational functions in a department within a store

Drive Sales and Provide Exceptional Customer Service

Ensure associates meet our customer experience expectations.
Have the right number of staff at all times through effective scheduling.
Confirm staff is fully trained on Customer Service and Selling Skills as well as product knowledge and have completed the new hire Yardage Book.
Hold twice daily huddles with staff and participate in weekly meetings with the store management team.
Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
Handle customer complaints with immediacy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
Building a strong corporate sales culture within the store.
Work closely with the Corporate Sales Representative to build and maintain relationships with corporate clients.

Payroll Management & Reporting

Scheduling ‘best practices’
ADP timecard approvals completed on a daily basis
Updating payroll weekly, forecasts, payroll spends etc.
Providing weekly & biweekly payroll analysts to the store general manager for review
Review and analyst the GT operations report and the GT margin analysis report

Operational Excellence, Store Operations and Inventory Management

Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
Ensure new product is on the sales floor within 24 hours of receiving.
Communicate inventory opportunities/issues regularly with the Regional.
Ensure that all merchandise transfers and consolidations are complete within 3 days.
Confirm that all price changes are done regularly and following the company standard.
Ensure that the price displayed is consistent with the local competition.
Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
Utilize the tools provided, including merchandising statistics, margin analysis, Vanson, and headcount reports to identify areas of opportunity to improve sales, margins by department, and conversion rate.

Protection of Company Assets

Ensure actual inventory on hand matches Retail Pro on-hands through regularly scheduled cycle counts and resolving negative on-hands quantities.
Ensure bag checks are conducted on all staff when leaving the store.
Ensure proper receiving standards are followed.
Confirm refunds are checked daily and verified.
Store security system is updated and conducts monthly alarm sensor testing.
Follow proper closing procedures and lockdown.
Work with Loss Prevention to share possible theft/shrink issues with the stores via intranet.

Product & Presentation

Source of expert knowledge for golf accessories, golf bags, carts, travel, and technology to assist customers to improve their golfing experience.
Maintain overall housekeeping of work area including general maintenance on all equipment
Act as liaison between customer and vendor regarding R.T.V.’s

Leadership

Be actively involved in the hiring and training of all staff.
Conduct the orientation program for all staff prior to working retail floor.
Monitor staff adherence to company policies and procedures.
Follow the disciplinary process consistently and fairly with all staff.
Accurately maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
Perform annual performance reviews with all employees.

What You'll Bring;

Post secondary education or equivalent
3-5 years’ progressive experience in retail supervisory or management capacity.
Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
1-3 years’ experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
A passion for retail with a strong understanding of the game of golf.
Strong communication skills, verbal and written
Energetic and enthusiastic with an ability to work in a fast paced environment.
Organized, able to prioritize and follow-up efficiently
Strong interpersonal skills, able to relate to and motivate staff
strong financial skills, ability to read and analyze reports
Team-oriented with an empathetic and tolerant personality.
A commitment to high company standards
Entrepreneurial spirit

Work Hours

Flex schedule - some weekends and evenings.
Work varied shifts, including weekends and holidays.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

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More about this job

Responsibilities

The Assistant Manager is responsible for driving store sales, profitability, and customer service through effective team leadership and operational management. Key duties include overseeing merchandising standards, managing payroll, ensuring inventory accuracy, and fostering a strong corporate sales culture.

Requirements

Candidates must have post-secondary education and 3-5 years of progressive retail management experience. A strong understanding of golf, certification in club fitting, and the ability to work a flexible schedule including weekends and holidays are required.

Skills

Retail management
Sales leadership
Customer service
Golf equipment fitting
Inventory management
Payroll management
Staff training
Merchandising
Performance KPI management
Loss prevention
Team motivation
Financial reporting
Scheduling
Conflict resolution
Corporate sales
Club repair

Visa sponsorship

Not detected in the job text

Keywords

Retail
Management
Sales
Golf
Merchandising
Inventory
Payroll
KPI
Customer Service
Loss Prevention
Club Fitting
Scheduling
Leadership
Operations
Reporting
Staff Development
Corporate Sales
Retail Pro
ADP
Vanson
Yardage Book
Nudge
Performance Review
Recruitment
Training
Budgeting
Margin Analysis
Security
Housekeeping
Vendor Liaison

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