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Added 1 min ago
AH
Unit Clerk
Alberta Health Services
Milk River, AB
- Part-time
…the Milk River Health Centre provides a range of health care services to including emergency, long term care, lab & diagnostic imaging, along with other allied health…
Added 1 min ago
AH
Food Service I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…make a difference. As a dedicated member of the Patient Food Services (PFS) department, you could make a significant impact by providing nutritious, healthy, high quality meal service to…
Added 1 min ago
AH
Food Service I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…variety of tasks to ensure a quality patient, resident, and customer experience. Under the general supervision of a Food Services Supervisor, you will use your customer service, teamwork…
Added 31 mins ago
B
Facility Services Specialist (Hybrid)
BGIS
Markham, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through…
Added 1 hour ago
RM
Clerk Typist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
…City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and…
Added 3 hours ago
NW
Associate Engineer/Scientist/Technical Officer
Nuclear Waste Management Organization
Ignace, ON
- Full-time
Founded in 2002, the Nuclear Waste Management Organization (NWMO) is a not-for-profit organization tasked with the safe, long-term management of Canada’s intermediate- and high-level…
Added 3 hours ago
WC
(CAN) Leader d’équipe, traitement des commandes numériques
Walmart Canada
Joliette, QC
- Full-time
Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase…
Added 4 hours ago
MI
Sales Executive
Marriott International
Toronto, ON
- Full-time
Services our customers in order to grow share of the account.
Added 4 hours ago
FR
Concierge
FirstService Residential Canada
Burnaby, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 4 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 4 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 4 hours ago
FR
Building Manager
FirstService Residential Canada
Vancouver, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 5 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.
Added 5 hours ago
IP
Warehouse Associate
Integrated Power Services
ON · Ontario, Canada
- $20 to $22 CAD / hour
- Full-time
…provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We…
Added 5 hours ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Pembroke, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
RS
Logistics Dispatcher - Night Shift
Ryder System, Inc.
London, ON
- Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 5 hours ago
LC
Post Office Clerk, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
SH
Project Manager External
Siemens Healthineers
Mississauga, ON
- Full-time
This position reports to Head of Project Management Operations in equipment installation group and will be based in Southwestern Ontario. This role will cover projects primarily in Ontario…
Added 5 hours ago
IG
Purchasing Assistant
INTER-CONTINENTAL GEAR & BRAKE (USA) INC.
Mississauga, ON
- Full-time
…across North America with gear and brake-related products and services. Team members work in a setting that values reliability, quality, and attention to detail in all operations. The…
Added 5 hours ago
UO
Student Services Support Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
The Student Services Support Coordinator is responsible for providing initial assistance and advice to students seeking academic guidance. The incumbent provides proactive, student-focused,…
Added 5 hours ago
DG
Superviseur des services alimentaires
Dexterra Group
Sainte-Anne-de-Bellevue, QC
- Full-time
Below are the qualifications required to become a Food Services Supervisor. We are committed to recruiting top talent for this position. Here is how we will know that you will be successful…
Added 5 hours ago
BB
Service Billing
Bosch Building Technologies North America
Toronto, ON
- Full-time
…orders for accurate pricing, materials, subcontractor invoices, customer PO information, and billing details. This role manages work orders through invoice readiness in D365, reviews…
Added 5 hours ago
OV
Environmental Services Attendant (CUPE) - Part Time - Markham Site
Oak Valley Health
Markham, ON
- Part-time
Performs established housekeeping functions within assigned areas in order to provide and maintain a clean, infection free and attractive environment for patients, visitors and staff

Sporting Life Group

Bilingual Customer Care Representative (EN/FR)

Vaughan, ON, Canada

Apply About employer

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Job details

Apply by: Nov 10, 2026
Experience: 1- 3 years’ retail/customer care experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are;

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999.

As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.

Why Work Here?

Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Team-first culture that celebrates an active, sports lifestyle.
Fun, fast-paced hybrid environment where your passion for sport and style belongs.
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
An hourly rate of $24.00 - $25.00 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You'll Do;

As a Bilingual Customer Care Representative (FR/EN) with Golf Town, you will deliver an exceptional customer experience by providing timely, accurate, and professional support through email and case management in both French and English.

In this role, you will assist customers with inquiries about orders, returns, gift cards, product information, warranties, and online shopping experience. You will work collaboratively with internal store support centre (SSC) teams, stores and the wider Customer Care team to help resolve customer concerns, support operational processes, and maintain high service standards across all customer touchpoints.

Provide exceptional Customer Care as per the Sporting Life Group Mission Statement.  
Manage inbound customer cases and email communication in a timely and professional manner.
Support departmental KPI performance including First Response Time (FRT), Average Handling Time (AHT), productivity, quality standards, and timely case resolution. 
Respond to customer inquiries related to online orders, returns, exchanges, carrier issues, promotions and product support.
Investigate and resolve customer issues that may impact order fulfillment or delivery.
Resolve customer concerns by identifying solutions and escalating issues when required.
Complete discounts, and goodwill resolutions when appropriate. 
Manage and respond to customer-related store emails while partnering with support teams as required. 
Maintain accurate records of all customer interactions within Service Cloud and other company systems. 
Review and update reports, logs, and case documentation as directed by leadership. 
Utilize systems including Service Cloud, Commerce Cloud, and D365 Knowledge to support customer resolutions and operational processes. 
Contribute to a positive and collaborative team environment.
Follow established policies, procedures, and service guidelines to ensure consistency and accuracy.
Perform other related assignments and duties as required.

What You'll Bring;

1- 3 years’ retail/customer care experience.
Bilingual (French/English) with excellent verbal and written communication skills.  
Customer-focused individual who works well in a team environment.
Highly organised with the ability to manage multiple priorities and adapt in a fast-paced environment. 
Ability to learn new systems and processes quickly.
Strong customer service, problem-solving, and conflict-resolution skills.
Ability to communicate professionally and empathetically with customers.
Strong attention to detail and ability to accurately document customer interactions.
Comfortable collaborating with cross-functional teams and business partners. 
Working knowledge of Salesforce (Service Cloud, Commerce Cloud) and Microsoft D365 Knowledge systems is considered an asset. 
Demonstrates professionalism, accountability, and a commitment to delivering excellent customer experiences. 
College or university education is an asset.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

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More about this job

Responsibilities

The Bilingual Customer Care Representative will provide professional support to customers via email and case management in both French and English. They will resolve inquiries regarding orders, returns, and product information while maintaining high service standards and accurate documentation in company systems.

Requirements

Candidates must have 1-3 years of retail or customer care experience and be bilingual in French and English. Strong organizational, problem-solving, and communication skills are required, along with the ability to learn new systems like Salesforce and Microsoft D365.

Skills

Bilingual
Customer service
Case management
Problem-solving
Conflict resolution
Communication
Attention to detail
Salesforce
Service cloud
Commerce cloud
Microsoft D365
Time management
Teamwork
Adaptability

Benefits

Health coverage
Dental coverage
Vision coverage
Employee discounts
Vendor pro deals
Product training

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Retail
Salesforce
Service Cloud
Commerce Cloud
Microsoft D365
Case Management
Order Fulfillment
Returns
Exchanges
KPI
First Response Time
Average Handling Time
Customer Experience
Golf Town
Sporting Life Group
Product Support
Conflict Resolution
Communication Skills

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