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Added 6 mins ago
Territory Account Executive- North Edmonton
Toast
AB
Partner with teams across the business to ensure that expectations set during the sales process are met in delivery.
Added 6 mins ago
MC
Assistant Manager, Wealth Sales Support
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St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Partner with Operational Excellence and other stakeholders to remove low-value work, reduce rework and strengthen end-to-end service delivery.
Added 6 mins ago
Client Services Technologist
City of Edmonton
AB
…reports, and addressing operational inquiries to optimize service delivery and budgets. Working independently with minimal supervision, you will balance safety, costs, timelines, and…
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F
Supervisor, Proposals
Fasken
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- Full-time
…planning, pricing strategy through drafting, production and final delivery. The Supervisor ensures proposal materials are compelling, client-focused, accurate, consistent with the Firm’s…
Added 6 mins ago
T
Customer Service Specialist
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- Full-time
Coordinating with internal teams to resolve delivery or order issues
Added 6 mins ago
WO
Education Assistant, Mac - CARE Program
William Osler Health System
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…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
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SAP AI Orchestration Developer
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.
Added 6 mins ago
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SAP BTP Full-Stack and Integration Developer
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- $135,000 to $175,000 CAD / year
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Added 6 mins ago
Q
Senior Revenue Enablement Specialist, Digital
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- $90,000 to $100,000 CAD / year
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Added 6 mins ago
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WT
Senior Manager, Advice Innovation & Experience (16-month Fixed Term Contract)
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- Full-time
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Added 6 mins ago
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Intermediate Foundations Engineer
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Report delivery or pickup challenges to your supervisor and share potential sales opportunities with management.
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Support in the delivery of company-directed promotions and programs
Added 20 mins ago
GT
Senior Business Analyst – Personal Banking / Regulatory
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Toronto, ON
- $65 to $80 CAD / hour
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…with excellent requirements, communication and stakeholder-management capabilities. Experience with regulatory initiatives such as AML, FATCA, KYC or Bank Act-related compliance is strongly…
Added 20 mins ago
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Fulfillment & Supply Chain Specialist
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…hybrid capacity, you will serve as the link between account management, procurement, and production - leveraging real-time dashboards to analyze timeline feasibility and ensure plan…
Added 20 mins ago
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Participate in the delivery and supervision of scheduled weekend programs;
Added 20 mins ago
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Sporting Life Group

Bilingual Customer Care Representative (EN/FR)

Vaughan, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Experience: 1- 3 years’ retail/customer care experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are;

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999.

As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.

Why Work Here?

Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Team-first culture that celebrates an active, sports lifestyle.
Fun, fast-paced hybrid environment where your passion for sport and style belongs.
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
An hourly rate of $24.00 - $25.00 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You'll Do;

As a Bilingual Customer Care Representative (FR/EN) with Golf Town, you will deliver an exceptional customer experience by providing timely, accurate, and professional support through email and case management in both French and English.

In this role, you will assist customers with inquiries about orders, returns, gift cards, product information, warranties, and online shopping experience. You will work collaboratively with internal store support centre (SSC) teams, stores and the wider Customer Care team to help resolve customer concerns, support operational processes, and maintain high service standards across all customer touchpoints.

Provide exceptional Customer Care as per the Sporting Life Group Mission Statement.  
Manage inbound customer cases and email communication in a timely and professional manner.
Support departmental KPI performance including First Response Time (FRT), Average Handling Time (AHT), productivity, quality standards, and timely case resolution. 
Respond to customer inquiries related to online orders, returns, exchanges, carrier issues, promotions and product support.
Investigate and resolve customer issues that may impact order fulfillment or delivery.
Resolve customer concerns by identifying solutions and escalating issues when required.
Complete discounts, and goodwill resolutions when appropriate. 
Manage and respond to customer-related store emails while partnering with support teams as required. 
Maintain accurate records of all customer interactions within Service Cloud and other company systems. 
Review and update reports, logs, and case documentation as directed by leadership. 
Utilize systems including Service Cloud, Commerce Cloud, and D365 Knowledge to support customer resolutions and operational processes. 
Contribute to a positive and collaborative team environment.
Follow established policies, procedures, and service guidelines to ensure consistency and accuracy.
Perform other related assignments and duties as required.

What You'll Bring;

1- 3 years’ retail/customer care experience.
Bilingual (French/English) with excellent verbal and written communication skills.  
Customer-focused individual who works well in a team environment.
Highly organised with the ability to manage multiple priorities and adapt in a fast-paced environment. 
Ability to learn new systems and processes quickly.
Strong customer service, problem-solving, and conflict-resolution skills.
Ability to communicate professionally and empathetically with customers.
Strong attention to detail and ability to accurately document customer interactions.
Comfortable collaborating with cross-functional teams and business partners. 
Working knowledge of Salesforce (Service Cloud, Commerce Cloud) and Microsoft D365 Knowledge systems is considered an asset. 
Demonstrates professionalism, accountability, and a commitment to delivering excellent customer experiences. 
College or university education is an asset.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

Apply About employer

More about this job

Responsibilities

The Bilingual Customer Care Representative will provide professional support to customers via email and case management in both French and English. They will resolve inquiries regarding orders, returns, and product information while maintaining high service standards and accurate documentation in company systems.

Requirements

Candidates must have 1-3 years of retail or customer care experience and be bilingual in French and English. Strong organizational, problem-solving, and communication skills are required, along with the ability to learn new systems like Salesforce and Microsoft D365.

Skills

Bilingual
Customer service
Case management
Problem-solving
Conflict resolution
Communication
Attention to detail
Salesforce
Service cloud
Commerce cloud
Microsoft D365
Time management
Teamwork
Adaptability

Benefits

Health coverage
Dental coverage
Vision coverage
Employee discounts
Vendor pro deals
Product training

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Retail
Salesforce
Service Cloud
Commerce Cloud
Microsoft D365
Case Management
Order Fulfillment
Returns
Exchanges
KPI
First Response Time
Average Handling Time
Customer Experience
Golf Town
Sporting Life Group
Product Support
Conflict Resolution
Communication Skills

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