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Added 3 mins ago
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Account Manager - Western Canada
Slide
Remote, Canada
- $106,000 to $141,000 CAD / year
- Full-time
- Remote
Manage onboarding calls with newly signed partners, working with the Sales Representative who closed the deal to ensure a smooth handoff and a fast path to their first deployments.
Added 3 mins ago
S
Sales Representative - Canada
Slide
Remote, Canada
- $106,000 to $141,000 CAD / year
- Full-time
- Remote
As a Sales Representative and “Hunter” at Slide, you will be responsible for bringing new Managed Service Providers (MSPs) into the Slide partner community. You will own the full sales…
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Directory Assistance Representative, Bilingual
NQX
Moncton, NB
- Full-time
Added 3 mins ago
CG
Recreation Therapist - Part Time
Christenson Group of Companies
Edmonton, AB
- Part-time
This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and…
Added 3 mins ago
F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - York
- Full-time
· Act as designated representative in all quality related matters for the operations.
Added 3 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Full-time
Added 3 mins ago
Strategic Sales Development Representative
Coveo
Montreal, QC
Added 3 mins ago
CB
Class 5 Truck Driver
Cornerstone Building Brands
Calgary, AB
- Full-time
…striving for excellence. The requirements listed below are a representative of the knowledge, skill, and/ or ability…
Added 18 mins ago
S
Medical Laboratory Technologist
Sanya’k̓ula
Whistler, BC
- Full-time
Added 18 mins ago
GE
Construction Coordinator- Day Shift
Global Edge Group
AB · Edmonton, AB
- Contract
…Construction Management Team and serves as the Owner's field representative and execution leader for all assigned piping construction activities on the Edmonton Net Zero Hydrogen Energy…
Added 18 mins ago
RO
L.R. Wilson Curator of Canadian Art & Culture
Royal Ontario Museum
Toronto, ON
- Full-time
Added 18 mins ago
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Mill Maintenance Superintendent
Mosaic
Colonsay, SK · CA-Colonsay, SK
- Full-time
Added 18 mins ago
Claims Service Ambassador
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…the diversity of our people – this is supported by having a representative…
Added 18 mins ago
GF
Customer Service Representative (Motivator) - Airdrie Towerlane Centre
GoodLife Fitness
Airdrie, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 18 mins ago
775 - ST. CHARLES GARNIER SA/EDP - Assistant Teacher
Family Day Care Services
Richmond Hill, ON
Family Day fosters a positive inclusive workplace culture, with a workforce that is representative of the families and communities it serves. Committed to the principles of diversity and…
Added 18 mins ago
195 - ST. BARNABAS CC/EDP - Assistant Teacher
Family Day Care Services
Toronto, ON
Family Day fosters a positive inclusive workplace culture, with a workforce that is representative of the families and communities it serves. Committed to the principles of diversity and…
Added 18 mins ago
Fire Chief
The Corporation of The City of St. Thomas
St. Thomas, ON
Added 18 mins ago
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Advisor, Personal
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
Mutual fund representative certificate – Autorité des marchés financiers
Added 18 mins ago
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Personal Finance Advisor
Desjardins
Sainte-Julienne, QC
- Full-time
Mutual fund representative certificate – Autorité des marchés financiers
Added 18 mins ago
ScotiaMcLeod Senior Associate
Scotiabank
Montreal, QC
Approval as a Registered Representative (RR) with the Canadian Investment Regulatory Organization (CIRO)
Added 18 mins ago
Financial Advisor, Investment & Retirement Planning (Canada)
Scotiabank
Edmonton, AB
Certification as a Mutual Funds Representative in good standing with licensing requirements, having completed the Investment Funds in Canada or bank-recognized equivalent.
Added 18 mins ago
Customer Service Representative
Circle K
Paradise, NL
As a Customer Service Representative, you will enjoy:
Added 18 mins ago
C
Financial Services Representative II
CIBC
Vaughan, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 19 mins ago
C
Universal Banker I
CIBC
Oakville, ON
- Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 19 mins ago
CT
Bank Customer Service Representative (Bilingual) - H
Canadian Tire Corporation
Amherstburg, ON · Belleville, ON · Carleton Place, ON · Chatham-Kent, ON · Cornwall, ON · ON · Fort Erie, ON · Greater Napanee, ON · Grimsby, ON · Hamilton, ON · Hawkesbury, ON · Niagara Falls, ON · North Bay, ON · Orleans, ON · Ottawa, ON · Owen Sound, ON · St. Catharines, ON · Sudbury, ON · Tecumseh, ON · Timmins, ON · Toronto, ON · Windsor, ON
- Part-time
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and…

Sporting Life Group

Bilingual Customer Care Representative (EN/FR)

Vaughan, ON, Canada

Apply About employer

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Job details

Apply by: Nov 10, 2026
Experience: 1- 3 years’ retail/customer care experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are;

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999.

As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.

Why Work Here?

Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Team-first culture that celebrates an active, sports lifestyle.
Fun, fast-paced hybrid environment where your passion for sport and style belongs.
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
An hourly rate of $24.00 - $25.00 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You'll Do;

As a Bilingual Customer Care Representative (FR/EN) with Golf Town, you will deliver an exceptional customer experience by providing timely, accurate, and professional support through email and case management in both French and English.

In this role, you will assist customers with inquiries about orders, returns, gift cards, product information, warranties, and online shopping experience. You will work collaboratively with internal store support centre (SSC) teams, stores and the wider Customer Care team to help resolve customer concerns, support operational processes, and maintain high service standards across all customer touchpoints.

Provide exceptional Customer Care as per the Sporting Life Group Mission Statement.  
Manage inbound customer cases and email communication in a timely and professional manner.
Support departmental KPI performance including First Response Time (FRT), Average Handling Time (AHT), productivity, quality standards, and timely case resolution. 
Respond to customer inquiries related to online orders, returns, exchanges, carrier issues, promotions and product support.
Investigate and resolve customer issues that may impact order fulfillment or delivery.
Resolve customer concerns by identifying solutions and escalating issues when required.
Complete discounts, and goodwill resolutions when appropriate. 
Manage and respond to customer-related store emails while partnering with support teams as required. 
Maintain accurate records of all customer interactions within Service Cloud and other company systems. 
Review and update reports, logs, and case documentation as directed by leadership. 
Utilize systems including Service Cloud, Commerce Cloud, and D365 Knowledge to support customer resolutions and operational processes. 
Contribute to a positive and collaborative team environment.
Follow established policies, procedures, and service guidelines to ensure consistency and accuracy.
Perform other related assignments and duties as required.

What You'll Bring;

1- 3 years’ retail/customer care experience.
Bilingual (French/English) with excellent verbal and written communication skills.  
Customer-focused individual who works well in a team environment.
Highly organised with the ability to manage multiple priorities and adapt in a fast-paced environment. 
Ability to learn new systems and processes quickly.
Strong customer service, problem-solving, and conflict-resolution skills.
Ability to communicate professionally and empathetically with customers.
Strong attention to detail and ability to accurately document customer interactions.
Comfortable collaborating with cross-functional teams and business partners. 
Working knowledge of Salesforce (Service Cloud, Commerce Cloud) and Microsoft D365 Knowledge systems is considered an asset. 
Demonstrates professionalism, accountability, and a commitment to delivering excellent customer experiences. 
College or university education is an asset.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

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More about this job

Responsibilities

The Bilingual Customer Care Representative will provide professional support to customers via email and case management in both French and English. They will resolve inquiries regarding orders, returns, and product information while maintaining high service standards and accurate documentation in company systems.

Requirements

Candidates must have 1-3 years of retail or customer care experience and be bilingual in French and English. Strong organizational, problem-solving, and communication skills are required, along with the ability to learn new systems like Salesforce and Microsoft D365.

Skills

Bilingual
Customer service
Case management
Problem-solving
Conflict resolution
Communication
Attention to detail
Salesforce
Service cloud
Commerce cloud
Microsoft D365
Time management
Teamwork
Adaptability

Benefits

Health coverage
Dental coverage
Vision coverage
Employee discounts
Vendor pro deals
Product training

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Retail
Salesforce
Service Cloud
Commerce Cloud
Microsoft D365
Case Management
Order Fulfillment
Returns
Exchanges
KPI
First Response Time
Average Handling Time
Customer Experience
Golf Town
Sporting Life Group
Product Support
Conflict Resolution
Communication Skills

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