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Added 2 mins ago
WC
(CAN) Overnight Associate
Walmart Canada
Ottawa, ON
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 2 mins ago
WC
(CAN) Préposé au traitement des commandes OMNI
Walmart Canada
Sherbrooke, QC
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 mins ago
WC
Overnight Associate
Walmart Canada
Renfrew, ON
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 2 mins ago
WC
Overnight Associate
Walmart Canada
Renfrew, ON
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 2 mins ago
C
Temporary Sales Support Associate
Coach
AB · Edmonton, AB
- Part-time
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Added 2 mins ago
B
Head of Supply Chain - Canada
Beiersdorf
Montreal, QC
- Full-time
Lead and develop the Customer Replenishment and Collaboration team, setting strategy and goals for service, on-shelf availability, inventory and customer supply chain relationships. Provide…
Added 2 mins ago
R
Temporary Fashion Associate - Pen Centre
RW&CO
St. Catharines, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 2 mins ago
WC
(CAN) Préposé au déchargement -FR
Walmart Canada
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Contract
Assists with stocking the sales floor as assigned and provides customer service when needed to support a positive shopping experience.
Added 2 mins ago
BM
Food & Beverage Attendant- Winter-Part Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Added 2 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 2 mins ago
KK
Experienced Automotive Detailer
Ken Knapp Ford
ON · Essex, ON
- Full-time
Opportunities to work on new vehicles, used vehicles and retail detailing jobs
Added 2 mins ago
BC
Customer Service Representative - Speedy Glass
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Mississauga, ON
- Full-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 2 mins ago
R
Fashion Associate (Part time) - RW&CO
RW&CO
Abbotsford, BC
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 2 mins ago
HP
Leasing Coordinator
HighView Partners
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
You bring 2–5 years of customer-facing experience in hospitality, tourism, premium retail, residential communities, student services, or a similar service-oriented environment. You are a…
Added 2 mins ago
C
Temporary Sales Support Associate
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Ottawa, ON
- Part-time
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Added 2 mins ago
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Receptionist
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Ottawa, ON
- Full-time
…in a professional polite manner to ensure high standard of customer service and customer satisfaction at all…
Added 2 mins ago
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Finance Manager
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Markham, ON
- Full-time
…globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600…
Added 2 mins ago
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Client Ambassador (FT) - Scarborough Town Centre
Hillberg & Berk
Toronto, ON · Scarborough, ON
- Full-time
As an effective communicator, you will share customer feedback, business trends and recommendations to the Retail Store Management Team. You’ll have a keen eye for merchandising and you’ll…
Added 3 mins ago
Security Guard- Fraser Valley
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…alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people.…
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Security Guard-Victoria
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Added 17 mins ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Added 18 mins ago
OA
Reception Associate - OpenRoad Audi Boundary
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…OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national…
Added 18 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps plein jour
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- Full-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 18 mins ago
SD
Post Office Clerk, Hourly Part Time Day
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Winnipeg, MB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 18 mins ago
SD
Post Office Clerk, Hourly Part Time Day
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To provide prompt and superior customer service at the retail postal outlet.

Sporting Life Group

Bilingual Customer Care Representative (EN/FR)

Vaughan, ON, Canada

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Job details

Apply by: Nov 10, 2026
Experience: 1- 3 years’ retail/customer care experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are;

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999.

As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.

Why Work Here?

Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Team-first culture that celebrates an active, sports lifestyle.
Fun, fast-paced hybrid environment where your passion for sport and style belongs.
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
A salary range of $50,000 - $55,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You'll Do;

As a Bilingual Customer Care Representative (FR/EN) with Golf Town, you will deliver an exceptional customer experience by providing timely, accurate, and professional support through email and case management in both French and English.

In this role, you will assist customers with inquiries about orders, returns, gift cards, product information, warranties, and online shopping experience. You will work collaboratively with internal store support centre (SSC) teams, stores and the wider Customer Care team to help resolve customer concerns, support operational processes, and maintain high service standards across all customer touchpoints.

Provide exceptional Customer Care as per the Sporting Life Group Mission Statement.  
Manage inbound customer cases and email communication in a timely and professional manner.
Support departmental KPI performance including First Response Time (FRT), Average Handling Time (AHT), productivity, quality standards, and timely case resolution. 
Respond to customer inquiries related to online orders, returns, exchanges, carrier issues, promotions and product support.
Investigate and resolve customer issues that may impact order fulfillment or delivery.
Resolve customer concerns by identifying solutions and escalating issues when required.
Complete discounts, and goodwill resolutions when appropriate. 
Manage and respond to customer-related store emails while partnering with support teams as required. 
Maintain accurate records of all customer interactions within Service Cloud and other company systems. 
Review and update reports, logs, and case documentation as directed by leadership. 
Utilize systems including Service Cloud, Commerce Cloud, and D365 Knowledge to support customer resolutions and operational processes. 
Contribute to a positive and collaborative team environment.
Follow established policies, procedures, and service guidelines to ensure consistency and accuracy.
Perform other related assignments and duties as required.

What You'll Bring;

1- 3 years’ retail/customer care experience.
Bilingual (French/English) with excellent verbal and written communication skills.  
Customer-focused individual who works well in a team environment.
Highly organised with the ability to manage multiple priorities and adapt in a fast-paced environment. 
Ability to learn new systems and processes quickly.
Strong customer service, problem-solving, and conflict-resolution skills.
Ability to communicate professionally and empathetically with customers.
Strong attention to detail and ability to accurately document customer interactions.
Comfortable collaborating with cross-functional teams and business partners. 
Working knowledge of Salesforce (Service Cloud, Commerce Cloud) and Microsoft D365 Knowledge systems is considered an asset. 
Demonstrates professionalism, accountability, and a commitment to delivering excellent customer experiences. 
College or university education is an asset.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

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More about this job

Responsibilities

The Bilingual Customer Care Representative will provide professional support to customers via email and case management regarding orders, returns, and product inquiries. They will collaborate with internal teams to resolve issues, maintain service standards, and ensure accurate documentation within company systems.

Requirements

Candidates should have 1-3 years of retail or customer care experience and be fluent in both French and English. Proficiency in customer service systems like Salesforce or Microsoft D365 is considered an asset for this role.

Skills

Bilingual
Customer service
Case management
Problem-solving
Conflict resolution
Communication
Salesforce
Service Cloud
Commerce Cloud
Microsoft D365
Attention to detail
Time management
Collaboration
Order fulfillment
Technical support

Benefits

Health coverage
Dental coverage
Vision coverage
Employee discounts
Vendor pro deals
Product training

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
French
English
Retail
Salesforce
Service Cloud
Commerce Cloud
Microsoft D365
Order Management
Returns
Exchanges
KPI
Case Management
Customer Experience
Support Centre
Golf
Sporting Life Group
Communication
Problem Solving
Conflict Resolution
Documentation
Hybrid Environment
Product Training
Vendor Pro Deals

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