Customer service representative jobs in Markham, ON and nearby

Within 25 km

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Added 28 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 28 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 28 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 28 days ago
J
Personal Line Insurance - Customer Service Representative
JobsMedia.io
Markham, ON
- Full-time
Build lasting client relationships through proactive service
Added 28 days ago
Customer Service Representative
Sporting Life Group
Vaughan, ON
…Working collaboratively with internal teams and stores, the Customer Care Representative helps resolve customer concerns, supports operational processes, and contributes to maintaining high…
Added 28 days ago
MP
Pharmacy Assistant, Customer Service Representative
MediSystem Pharmacy
Toronto, ON
- Full-time
As a customer service representative you will be the first point of contact to support clients with their needs. You will solve client questions and concerns and triage calls to appropriate…
Added 28 days ago
MP
Pharmacy Assistant - Customer Service Representative
MediSystem Pharmacy
Toronto, ON
- Full-time
Excellent communication skills and customer service skills
Added 28 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 28 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 28 days ago
GF
Customer Service Representative (Motivator) - Markham McCowan and Bullock
GoodLife Fitness
Markham, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 28 days ago
PG
Customer Service Representative (CSR)
Paymentus Group Inc
Richmond Hill, ON
- Full-time
This is a full time position requiring 40 hours per week with a rotating shift schedule
Added 1 month ago
C
Client Service Representative [Hourly]
CIBC
Markham, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 month ago
GP
Customer Service Representative
Genuine Parts Company
Vaughan, ON
- Full-time
Under close supervision, the Customer Service Representative is responsible for
Added 1 month ago
GF
Customer Service Representative (Motivator) - Vaughan Metropolitan Centre
GoodLife Fitness
Vaughan, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 1 month ago
GF
Customer Service Representative (Motivator) - Vaughan Milani and Highway 27
GoodLife Fitness
Vaughan, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 1 month ago
P
Customer Service Representative
Paymentus
Richmond Hill, ON
- $20 to $22 CAD / hour
- Full-time
This is a full-time position requiring 40 hours per week with a rotating shift schedule
Added 1 month ago
CS
Contact centre agent - customer service
Chemsyn Services Inc
Concord, ON
- $46,000 to $48,000 CAD / year
- Full-time
- On-site
Added 1 month ago
T
Customer Service Representative
Torstaff
Vaughan, ON
- Full-time
Monitor and completion of customer service calls
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
WC
Customer Service Representative: Waste Hauling Services
Waste Connections of Canada
Ajax, ON
- Full-time
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service…
Added 1 month ago
TI
Biomedical Sales & Customer Support Representative
Torontech Inc.
Richmond Hill, ON
- Full-time
We are looking for a Biomedical Sales & Customer Support Representative to handle customer calls, inquiries, product-related queries, and sales activities.
Added 1 month ago
P
Customer Service Representative (Bilingual Spanish)
Paymentus
Richmond Hill, ON
- Full-time
The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment…
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Vaughan, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Toronto, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Aurora, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

Sporting Life Group

Customer Service Representative

Vaughan, ON, Canada

A hourly rate of $25.00 (dependent on experience) and opportunities to grow your career in the sports lifestyle.

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Pay: A hourly rate of $25.00 (dependent on experience) and opportunities to grow your career in the sports lifestyle.
Experience: 1 – 3 years’ retail / customer care experience.
Posting language: English
Posted: Oct 15, 2026

Original job description

Sporting Life Group is a proudly Canadian family of retail banners, Sporting Life, Golf Town, and Team Town Sports, united by a shared passion for sport and active living.

From individual pursuits to team sports, we offer the best equipment, expert services, and experiences to help Canadians play, move, and live well.

Why Work Here?

Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Team-first culture that celebrates an active, sports lifestyle.
Fun, fast-paced hybrid environment where your passion for sport and style belongs.
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
A hourly rate of $25.00 (dependent on experience) and opportunities to grow your career in the sports lifestyle.

What You'll Do:

The Customer Care Representative is responsible for delivering an exceptional customer experience by providing timely, accurate, and professional support through email and case management.

This role assists customers with inquiries related to orders, returns, gift cards, product information, warranties, and the online shopping experience. Working collaboratively with internal teams and stores, the Customer Care Representative helps resolve customer concerns, supports operational processes, and contributes to maintaining high service standards across all customer touchpoints.

Provide exceptional Customer Care as per the Sporting Life Group Mission Statement.  
Manage inbound customer cases and email communication in a timely and professional manner.

Support departmental KPI performance including First Response Time (FRT), Average Handling Time (AHT), productivity, quality standards, and timely case resolution.

Respond to customer inquiries related to online orders, returns, exchanges, carrier issues, promotions and product support.

Investigate and resolve customer issues that may impact order fulfillment or delivery.

Resolve customer concerns by identifying solutions and escalating issues when required.

Complete discounts, and goodwill resolutions when appropriate.

Manage and respond to customer-related store emails while partnering with support teams as required.

Maintain accurate records of all customer interactions within Service Cloud and other company systems.

Review and update reports, logs, and case documentation as directed by leadership.

Utilize systems including Service Cloud, Commerce Cloud, and D365 Knowledge to support customer resolutions and operational processes.

Contribute to a positive and collaborative team environment.

Follow established policies, procedures, and service guidelines to ensure consistency and accuracy.
Perform other related assignments and duties as required.

What You'll Bring:

1 – 3 years’ retail / customer care experience.
Excellent verbal and written communication skills.  
Customer-focused individual who works well in a team environment.
Highly organized with the ability to manage multiple priorities and adapt in a fast-paced environment. 
Ability to learn new systems and processes quickly.
Strong customer service, problem-solving, and conflict-resolution skills.
Ability to communicate professionally and empathetically with customers.
Strong attention to detail and ability to accurately document customer interactions.
Comfortable collaborating with cross-functional teams and business partners. 
Working knowledge of Sales Force (Service Cloud, Commerce Cloud) and Microsoft D365 Knowledge systems is considered an asset. 
Demonstrates professionalism, accountability, and a commitment to delivering excellent customer experiences. 
College or university education is an asset.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Sporting Life Group is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Care Representative provides professional support via email and case management to resolve customer inquiries regarding orders, returns, and product information. They collaborate with internal teams to maintain high service standards and ensure accurate documentation of all customer interactions.

Requirements

Candidates should have 1 to 3 years of retail or customer care experience and strong verbal and written communication skills. Proficiency in customer service systems and the ability to work effectively in a fast-paced, collaborative team environment are essential.

Skills

Customer service
Case management
Communication skills
Problem-solving
Conflict resolution
Attention to detail
Time management
Salesforce
Service cloud
Commerce cloud
Microsoft D365
Order fulfillment
Data entry
Interpersonal skills

Benefits

Health coverage
Dental coverage
Vision coverage
Employee discounts
Vendor pro deals
Product training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Case Management
Salesforce
Service Cloud
Commerce Cloud
Microsoft D365
Order Fulfillment
KPI
Communication
Problem Solving
Conflict Resolution
Documentation
Hybrid Environment
Sports Lifestyle

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